Matt and Brian sat down with David Stange, the founder of Beachy at HITEC 2022. David explains how Beachy is improving the guest experience by allowing hotel and resort guests to book amenities, activities, and food through their easy to use platform. Beachy is also streamlining operations for managers and service workers by making it simple for them to fulfill orders and provide service. Learn more about your ad choices. Visit megaphone.fm/adchoices

Matt and Brian sat down with David Stange, the founder of Beachy at HITEC 2022. David explains how Beachy is improving the guest experience by allowing hotel and resort guests to book amenities, activities, and food through their easy to use platform. Beachy is also streamlining operations for managers and service workers by making it simple for them to fulfill orders and provide service. Learn more about your ad choices. Visit <a href="https://megaphone.fm/adchoices" rel="nofollow" target="_blank">megaphone.fm/adchoices</a>

Simple Solutions with David Stange

Mark Simpson

Mark Simpson, the founder of Boostly and author of The Book Direct Playbook joins us on GuestX this week. Mark noticed there was a lack of online support for hospitality owners, which sparked the creation of Boostly. Through Boostly, Mark has helped over 100,000 people from every niche of the hospitality industry by providing tactics and tools to increase direct bookings. Learn more about your ad choices. Visit megaphone.fm/adchoices

Mark Simpson, the founder of Boostly and author of The Book Direct Playbook joins us on GuestX this week. Mark noticed there was a lack of online support for hospitality owners, which sparked the creation of Boostly. Through Boostly, Mark has helped over 100,000 people from every niche of the hospitality industry by providing tactics and tools to increase direct bookings. Learn more about your ad choices. Visit <a href="https://megaphone.fm/adchoices" rel="nofollow" target="_blank">megaphone.fm/adchoices</a>

Boost Direct with Mark Simpson

Louise Brace

Louise Brace, the owner of Rental Tonic joins us on GuestX this week. Louise is a dedicated copywriter and digital marketing strategist who has been writing for the hospitality industry for over 10 years. As a lover of travel herself, Louise shares her passion for writing memorable content for short term rental companies which strengthens their SEO score and encourages guests to book direct. Learn more about your ad choices. Visit megaphone.fm/adchoices

Louise Brace, the owner of Rental Tonic joins us on GuestX this week. Louise is a dedicated copywriter and digital marketing strategist who has been writing for the hospitality industry for over 10 years. As a lover of travel herself, Louise shares her passion for writing memorable content for short term rental companies which strengthens their SEO score and encourages guests to book direct. Learn more about your ad choices. Visit <a href="https://megaphone.fm/adchoices" rel="nofollow" target="_blank">megaphone.fm/adchoices</a>

Consistent Content with Louise Brace

John Suzuki

John Suzuki of Vrbo pivots the conversation and dives deep into data and how to utilize it correctly in a way that is understood. John highlights important applications of data, such as pricing and revenue management. He also gives us his insights on where the industry is now and what the future looks like. Learn more about your ad choices. Visit megaphone.fm/adchoices

John Suzuki of Vrbo pivots the conversation and dives deep into data and how to utilize it correctly in a way that is understood. John highlights important applications of data, such as pricing and revenue management. He also gives us his insights on where the industry is now and what the future looks like. Learn more about your ad choices. Visit <a href="https://megaphone.fm/adchoices" rel="nofollow" target="_blank">megaphone.fm/adchoices</a>

Relevant Data with John Suzuki - Part 2

We sat down with industry veteran John Suzuki, Vrbo’s Global Evangelist and Ombudsman. John has been educating and inspiring the vacation rental and travel communities for 18 years. John has a real passion for hospitality and is always striving to raise the bar of industry standards by meeting and exceeding traveler expectations. Learn more about your ad choices. Visit megaphone.fm/adchoices

We sat down with industry veteran John Suzuki, Vrbo’s Global Evangelist and Ombudsman. John has been educating and inspiring the vacation rental and travel communities for 18 years. John has a real passion for hospitality and is always striving to raise the bar of industry standards by meeting and exceeding traveler expectations. Learn more about your ad choices. Visit <a href="https://megaphone.fm/adchoices" rel="nofollow" target="_blank">megaphone.fm/adchoices</a>

Traveler Expectations with John Suzuki - Part 1

Tim Murphy

Tim Murphy, the CEO of Boomers Parks joins us this week on GuestX. Tim shares his knowledge from his experience in the hospitality and family entertainment industry. Tim stresses the importance of quality service and conditions, which cultivates a quality experience that guests want to enjoy longer, which keeps them returning in the future. Learn more about your ad choices. Visit megaphone.fm/adchoices

Tim Murphy, the CEO of Boomers Parks joins us this week on GuestX. Tim shares his knowledge from his experience in the hospitality and family entertainment industry. Tim stresses the importance of quality service and conditions, which cultivates a quality experience that guests want to enjoy longer, which keeps them returning in the future. Learn more about your ad choices. Visit <a href="https://megaphone.fm/adchoices" rel="nofollow" target="_blank">megaphone.fm/adchoices</a>

Quality Experiences with Tim Murphy

Steve Schwab

In this week’s episode, we sat down with Steve Schwab, the CEO and Founder of Casago. Steve is an industry veteran, and explains how a franchise model can turn a property manager into a local hero with the enterprising tools of a large company. Steve offers valuable insights on the current state of the short-term rental industry and what the future looks like. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this week’s episode, we sat down with Steve Schwab, the CEO and Founder of Casago. Steve is an industry veteran, and explains how a franchise model can turn a property manager into a local hero with the enterprising tools of a large company. Steve offers valuable insights on the current state of the short-term rental industry and what the future looks like. Learn more about your ad choices. Visit <a href="https://megaphone.fm/adchoices" rel="nofollow" target="_blank">megaphone.fm/adchoices</a>

Local Heroes with Steve Schwab

Josh Liebman

Josh Liebman, the new Guest Experience Evangelist for ROLLER Software, shares his passion and keen insight for all things guest experience on this week’s podcast. Josh has extensive experience in the tours and attraction industry, and he shares some great information about where things are headed and specific ways that you can improve your guest experience. Learn more about your ad choices. Visit megaphone.fm/adchoices

Josh Liebman, the new Guest Experience Evangelist for ROLLER Software, shares his passion and keen insight for all things guest experience on this week’s podcast. Josh has extensive experience in the tours and attraction industry, and he shares some great information about where things are headed and specific ways that you can improve your guest experience. Learn more about your ad choices. Visit <a href="https://megaphone.fm/adchoices" rel="nofollow" target="_blank">megaphone.fm/adchoices</a>

Guest Experience Evangelism with Josh Liebman

Steve Milo

In this week’s episode, Matt and Brian chat with VTrips Founder and CEO Steve Milo about the hospitality industry, business development, and his advocacy efforts for fair regulation locally and through VRMA. Steve is an entrepreneur, veteran and thought leader who has scaled VTrips from a small firm to a company managing thousands of rental properties. Learn more about your ad choices. Visit megaphone.fm/adchoices

In this week’s episode, Matt and Brian chat with VTrips Founder and CEO Steve Milo about the hospitality industry, business development, and his advocacy efforts for fair regulation locally and through VRMA. Steve is an entrepreneur, veteran and thought leader who has scaled VTrips from a small firm to a company managing thousands of rental properties. Learn more about your ad choices. Visit <a href="https://megaphone.fm/adchoices" rel="nofollow" target="_blank">megaphone.fm/adchoices</a>

Vacation Rental Advocacy with Steve Milo

Graham Donoghue

Graham Donoghue, CEO of Sykes Holiday Cottages, joins Matt and Brian this week on GuestX. Graham’s impressive resume includes product innovation, technology, and digital transformation across a wide range of industries. Graham talks about how the team at Sykes uses data and their Net Promoter Score (NPS) to make informed decisions around the guest experience. Learn more about your ad choices. Visit megaphone.fm/adchoices

Graham Donoghue, CEO of Sykes Holiday Cottages, joins Matt and Brian this week on GuestX. Graham’s impressive resume includes product innovation, technology, and digital transformation across a wide range of industries. Graham talks about how the team at Sykes uses data and their Net Promoter Score (NPS) to make informed decisions around the guest experience. Learn more about your ad choices. Visit <a href="https://megaphone.fm/adchoices" rel="nofollow" target="_blank">megaphone.fm/adchoices</a>

Measuring Guest Experience with Graham Donoghue

Join Matthew Loney and Brian Hamaoui as they explore Guest Xperience in the hospitality Industry and uncover a mixture of technologies and human-driven initiatives that are raising expectations and forever changing the Guest Xperience across the hospitality sector.

This week we welcomed Sarah Taveprungsenukul, the co-founder of youtip, back to the podcast. We spoke with Sarah during the 2021 Phocuswright Conference, where youtip was awarded Most Innovative Startup of the Year. Sarah’s passion for the hospitality industry is evident as she explains how youtip is changing how people tip with their cashless, contactless digital tipping platform.  Learn more about your ad choices. Visit megaphone.fm/adchoices

This week we welcomed Sarah Taveprungsenukul, the co-founder of youtip, back to the podcast. We spoke with Sarah during the 2021 Phocuswright Conference, where youtip was awarded Most Innovative Startup of the Year. Sarah’s passion for the hospitality industry is evident as she explains how youtip is changing how people tip with their cashless, contactless digital tipping platform. Learn more about your ad choices. Visit <a href="https://megaphone.fm/adchoices" rel="nofollow" target="_blank">megaphone.fm/adchoices</a>

Beyond the Tip with Sarah Taveprungsenukul

Bob Garner

Co-owner of Casal dei Fichi, Bob Garner, joins us this week to discuss his sustainable and personal approach to hospitality. He shares the origin and restoration story of Casal dei Fichi, located in beautiful Le Marche, Italy, and how they embrace sustainability and inspire guests to do the same after their trip. Bob and his team are also creating a more personal guest experience, which includes a weekly pizza party for their guests.Learn more about our podcast sponsors, Breezeway here, and check out more of our episodes here! Learn more about your ad choices. Visit megaphone.fm/adchoices

Co-owner of Casal dei Fichi, Bob Garner, joins us this week to discuss his sustainable and personal approach to hospitality. He shares the origin and restoration story of Casal dei Fichi, located in beautiful Le Marche, Italy, and how they embrace sustainability and inspire guests to do the same after their trip. Bob and his team are also creating a more personal guest experience, which includes a weekly pizza party for their guests.Learn more about our podcast sponsors, <a href="https://my.captivate.fm/www.breezeway.io/guestx" rel="nofollow" target="_blank">Breezeway</a> here, and check out more of our episodes <a href="https://hospitality.fm/show/guestx-podcast/" rel="nofollow" target="_blank">here!</a> Learn more about your ad choices. Visit <a href="https://megaphone.fm/adchoices" rel="nofollow" target="_blank">megaphone.fm/adchoices</a>

Sustainable Hospitality with Bob Garner

Andrew Schulz

Andrew Schulz, the co-founder of NoiseAware, a company that provides noise monitoring technology, sits down with Matt and Brian this week to explain the idea behind the company. Andrew shares how NoiseAware works and touches on how they are educating local legislators to help them understand the technology, encouraging regulations based on behavior instead of a complaint process.Learn more about our podcast sponsors, Breezeway here, and check out more of our episodes here! Learn more about your ad choices. Visit megaphone.fm/adchoices

Andrew Schulz, the co-founder of NoiseAware, a company that provides noise monitoring technology, sits down with Matt and Brian this week to explain the idea behind the company. Andrew shares how NoiseAware works and touches on how they are educating local legislators to help them understand the technology, encouraging regulations based on behavior instead of a complaint process.Learn more about our podcast sponsors, <a href="https://my.captivate.fm/www.breezeway.io/guestx" rel="nofollow" target="_blank">Breezeway</a> here, and check out more of our episodes <a href="https://hospitality.fm/show/guestx-podcast/" rel="nofollow" target="_blank">here!</a> Learn more about your ad choices. Visit <a href="https://megaphone.fm/adchoices" rel="nofollow" target="_blank">megaphone.fm/adchoices</a>

Sound Solutions with Andrew Schulz

Steve Cody

Matt and Brian sat down with Steve Cody, the CEO and co-founder of Bunking. Steve has created several rental businesses and marketplaces throughout his career. Bunking, his most recent company, came to be when his kids wanted to live in Tofino, Canada but needed to find an affordable option. Bunking allows people to connect and rent accommodations with a curated group of like-minded individuals. Learn more about our podcast sponsors, Breezeway here, and check out more of our episodes here! Learn more about your ad choices. Visit megaphone.fm/adchoices

Matt and Brian sat down with Steve Cody, the CEO and co-founder of Bunking. Steve has created several rental businesses and marketplaces throughout his career. Bunking, his most recent company, came to be when his kids wanted to live in Tofino, Canada but needed to find an affordable option. Bunking allows people to connect and rent accommodations with a curated group of like-minded individuals. Learn more about our podcast sponsors, <a href="https://my.captivate.fm/www.breezeway.io/guestx" rel="nofollow" target="_blank">Breezeway</a> here, and check out more of our episodes <a href="https://hospitality.fm/show/guestx-podcast/" rel="nofollow" target="_blank">here!</a> Learn more about your ad choices. Visit <a href="https://megaphone.fm/adchoices" rel="nofollow" target="_blank">megaphone.fm/adchoices</a>

Shared Travel with Steve Cody

Madison Rifkin

This week on GuestX, we sat down with Madison Rifkin, the CEO, and Founder of Mount. Mount improves the guest experience by enabling property managers to rent amenities already present in the home, such as bikes, scooters, and golf carts, to guests via an app. Madison shares how they have expanded the business by adding amenity co-hosts to their program so that larger property managers don’t have to worry about the upkeep of the rentals.Learn more about our podcast sponsors, Breezeway here, and check out more of our episodes here! Learn more about your ad choices. Visit megaphone.fm/adchoices

This week on GuestX, we sat down with Madison Rifkin, the CEO, and Founder of Mount. Mount improves the guest experience by enabling property managers to rent amenities already present in the home, such as bikes, scooters, and golf carts, to guests via an app. Madison shares how they have expanded the business by adding amenity co-hosts to their program so that larger property managers don’t have to worry about the upkeep of the rentals.Learn more about our podcast sponsors, <a href="https://my.captivate.fm/www.breezeway.io/guestx" rel="nofollow" target="_blank">Breezeway</a> here, and check out more of our episodes <a href="https://hospitality.fm/show/guestx-podcast/" rel="nofollow" target="_blank">here!</a> Learn more about your ad choices. Visit <a href="https://megaphone.fm/adchoices" rel="nofollow" target="_blank">megaphone.fm/adchoices</a>

Micro Mobility in Hospitality with Madison Rifkin

It’s all about guest experience at Villas of Distinction. Matt and Brian caught up with Steve Lassman, the vice president of Villa Product and Agency Relations for World Travel Holdings’ luxury villa division. Steve explains their guest-first approach and how the team at Villas is creating immersive domestic and international experiences for their guests with the help of activity buyers, travel advisors, and their partners. He also stresses the importance of choosing property partners that align with your companies’ values and processes.Learn more about our podcast sponsors, Breezeway here, and check out more of our episodes here! Learn more about your ad choices. Visit megaphone.fm/adchoices

It’s all about guest experience at Villas of Distinction. Matt and Brian caught up with Steve Lassman, the vice president of Villa Product and Agency Relations for World Travel Holdings’ luxury villa division. Steve explains their guest-first approach and how the team at Villas is creating immersive domestic and international experiences for their guests with the help of activity buyers, travel advisors, and their partners. He also stresses the importance of choosing property partners that align with your companies’ values and processes.Learn more about our podcast sponsors, <a href="https://my.captivate.fm/www.breezeway.io/guestx" rel="nofollow" target="_blank">Breezeway</a> here, and check out more of our episodes <a href="https://hospitality.fm/show/guestx-podcast/" rel="nofollow" target="_blank">here!</a> Learn more about your ad choices. Visit <a href="https://megaphone.fm/adchoices" rel="nofollow" target="_blank">megaphone.fm/adchoices</a>

Guest First with Steve Lassman

Chip Conley

Chip Conley, the founder of Joie de Vivre, and NYT best-selling author has one of the most fascinating entrepreneurial journeys we’ve heard on GuestX. From founding his own boutique hotel empire to working with Airbnb from the very beginning, Chip is at the forefront of the hospitality business. In this week’s podcast, he shares his knowledge of business psychology and emphasizes creating differentiated brands that retain their soul as they scale.Learn more about our podcast sponsors, Breezeway here, and check out more of our episodes here! Learn more about your ad choices. Visit megaphone.fm/adchoices

Chip Conley, the founder of Joie de Vivre, and NYT best-selling author has one of the most fascinating entrepreneurial journeys we’ve heard on GuestX. From founding his own boutique hotel empire to working with Airbnb from the very beginning, Chip is at the forefront of the hospitality business. In this week’s podcast, he shares his knowledge of business psychology and emphasizes creating differentiated brands that retain their soul as they scale.Learn more about our podcast sponsors, <a href="https://my.captivate.fm/www.breezeway.io/guestx" rel="nofollow" target="_blank">Breezeway</a> here, and check out more of our episodes <a href="https://hospitality.fm/show/guestx-podcast/" rel="nofollow" target="_blank">here!</a> Learn more about your ad choices. Visit <a href="https://megaphone.fm/adchoices" rel="nofollow" target="_blank">megaphone.fm/adchoices</a>

Scaling with Soul with Chip Conley

Tom Kenyon

Creating an experience for your customers isn’t a simple task. The guest experience goes beyond the onsite experience – it starts with the guest’s first touchpoint with your brand. In this week’s episode, we’re joined by Tom Kenyon, the VP of Product for BlueTent, to discuss the importance of investing in your brand’s story to make sure it conveys the right message.Learn more about our podcast sponsors, Breezeway here, and check out more of our episodes here! Learn more about your ad choices. Visit megaphone.fm/adchoices

Creating an experience for your customers isn’t a simple task. The guest experience goes beyond the onsite experience – it starts with the guest’s first touchpoint with your brand. In this week’s episode, we’re joined by Tom Kenyon, the VP of Product for BlueTent, to discuss the importance of investing in your brand’s story to make sure it conveys the right message.Learn more about our podcast sponsors, <a href="https://my.captivate.fm/www.breezeway.io/guestx" rel="nofollow" target="_blank">Breezeway</a> here, and check out more of our episodes <a href="https://hospitality.fm/show/guestx-podcast/" rel="nofollow" target="_blank">here!</a> Learn more about your ad choices. Visit <a href="https://megaphone.fm/adchoices" rel="nofollow" target="_blank">megaphone.fm/adchoices</a>

Invest in Your Brand with Tom Kenyon

Co-hosts Matt and Brian sit down and reflect on the first nine months of the GuestX Podcast. Reviewing the variety of guests they’ve interviewed and the most important topics discussed on the show. They also share why it’s important to get insights from professionals outside the hospitality industry to improve the guest experience.Learn more about Breezeway here and checkout more of our episodes here! Learn more about your ad choices. Visit megaphone.fm/adchoices

Co-hosts Matt and Brian sit down and reflect on the first nine months of the GuestX Podcast. Reviewing the variety of guests they’ve interviewed and the most important topics discussed on the show. They also share why it’s important to get insights from professionals outside the hospitality industry to improve the guest experience.Learn more about <a href="www.breezeway.io/guestx" rel="nofollow" target="_blank">Breezeway</a> here and checkout more of our episodes <a href="https://hospitality.fm/show/guestx-podcast/" rel="nofollow" target="_blank">here!</a> Learn more about your ad choices. Visit <a href="https://megaphone.fm/adchoices" rel="nofollow" target="_blank">megaphone.fm/adchoices</a>

GuestX Podcast Recap: The First 80 Episodes

Jeff Brown

Loma Homes’ Co-Founder, Jeff Brown, joins us this week to share how he and his team is taking a unique position in the industry. They create immersive experiences for their guests through themed vacation homes and their online presence. Jeff explains that since the homes are owned solely by the company, it makes it easier for them to control their brand. Learn more about your ad choices. Visit megaphone.fm/adchoices

Loma Homes’ Co-Founder, Jeff Brown, joins us this week to share how he and his team is taking a unique position in the industry. They create immersive experiences for their guests through themed vacation homes and their online presence. Jeff explains that since the homes are owned solely by the company, it makes it easier for them to control their brand. Learn more about your ad choices. Visit <a href="https://megaphone.fm/adchoices" rel="nofollow" target="_blank">megaphone.fm/adchoices</a>

Immersive Experiences with Jeff Brown

GuestX Podcast

The best philosophy podcast episodes. Asking questions about how to live a better life, what it means to be and do good, to the idea of God. This topic includes episodes that bring about important questions that everyone should be asking themselves. Add episodes you're interested into your queue below!

Best Episodes on Practical Philosophy & How To Live

What is this?
1 quote, 3 ideas & 1 question from a carefully curated podcast episode.
Every Monday & Wednesday.

Want a 3rd insight and episode every week? Email me at curation@owltail.com.