Cover image of Inside Job: Making CX Work

Inside Job: Making CX Work

This podcast hosted by Jose Cebrian discusses CX transformation and the people who make it happen. Jose will interview guests across dentsu, brands, and partners to give listeners tips and examples of... Read more

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Ranked #1

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Episode 16: How Retailers Can Innovate with Snowflake

Episode 16: How Retailers Can Innovate with Snowflake

Snowflake has made a huge splash in the industry when it comes to data management, but what are its differentiators? In ... Read more

16 Sep 2022

38mins

Ranked #2

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Episode 15: The New Mindset You Need to Master Google Analytics 4

Episode 15: The New Mindset You Need to Master Google Analytics 4

As Google moves from Google Analytics 360 to Google Analytics 4, what are the key drivers of this change and why? With t... Read more

1 Sep 2022

41mins

Ranked #3

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Episode 14: How Wealth Management Organizations Can Innovate in 2022 and Beyond

Episode 14: How Wealth Management Organizations Can Innovate in 2022 and Beyond

In today’s environment where increasing inflation is rampant, interest rates are skyrocketing, and the market is regular... Read more

15 Jul 2022

35mins

Ranked #4

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Episode 13: How to Define and Measure CX Transformation in Financial Services

Episode 13: How to Define and Measure CX Transformation in Financial Services

The financial industry has seen massive changes and innovations over the past few years. While moves to digital-first ex... Read more

24 Jun 2022

36mins

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Ranked #5

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Episode 12: How the Cloud Fuels Nonprofit Innovation

Episode 12: How the Cloud Fuels Nonprofit Innovation

Many nonprofit organizations struggle to innovate, giving constituents redundant experiences year after year. Cloud tech... Read more

22 Apr 2022

36mins

Ranked #6

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Episode 11: What Transformation Looks Like For Insurance Brands

Episode 11: What Transformation Looks Like For Insurance Brands

With COVID and rising inflation changing the game, insurers are in a race to enhance experiences across channels and fin... Read more

15 Apr 2022

39mins

Ranked #7

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Episode 10: Taco Bell’s Digital Transformation to Connect All Channels

Episode 10: Taco Bell’s Digital Transformation to Connect All Channels

As the pandemic continues to affect business operations, Taco Bell has quickly adapted within the quick-serve-restaurant... Read more

17 Feb 2022

32mins

Ranked #8

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Episode 9: Driving Personalized Content at Scale with Adobe

Episode 9: Driving Personalized Content at Scale with Adobe

It’s no surprise that customer demand excellent digital experiences. In fact, the best experiences quickly become the ne... Read more

17 Jun 2021

40mins

Ranked #9

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Episode 8: Customer Experience Transformation in Action with Brenntag

Episode 8: Customer Experience Transformation in Action with Brenntag

Customer experience transformation is something that we talk about often on this show. But what does it look like for a ... Read more

2 Jun 2021

46mins

Ranked #10

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Episode 7: Navigating the Current State of B2B

Episode 7: Navigating the Current State of B2B

B2B marketing has changed as buyers continue to get more used to personal experiences. B2B organizations have been force... Read more

29 Apr 2021

43mins

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