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Intel IT

The Intel IT podcast channel is a resource of audio, video and IT whitepaper (PDFs) that enable IT professionals to engage with their peers in the Intel IT organization—and with thousands of other IT professionals—so they can gain insights into the tools, methods, strategies and IT best practices that are proving most successful in addressing today's tough IT challenges. Topics include: IT Best Practices, IT Competitive Advantage, IT Business Value, IT Business Agility, IT Continuity, IT Cloud Computing, IT Business Efficiency, Green IT, IT Sustainability, IT Data Center, IT Employee Productivity, IT Information Security, IT Client Technology, IT Efficiency, and IT Innovation.

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Path to Cloud: Exploring Cloud Security

IT Best Practices: In this second video of the Path to Cloud series Phil Vokins, Cloud Services Director, Intel Americas, is joined by Shachaf Levi, Intel IT Cloud Security Architect and Sridhar Mahankali, Intel IT Principal Engineer, Network Security where they shed light on the biggest concern for companies moving to the cloud – security. In this video the team discusses the key aspects and considerations of cloud security including: Biggest Risks in Cloud – 2:00 Cloud vs. On-Prem Risks – 5:20 Cloud Security Frameworks – 10:15 Intel’s IT Recommendation – 12:18 To download the white papers and get notified of the next episode release, please register here: plan.seek.intel.com/CA-Cloud-TV-YouTube_Reg

19 Oct 2021

Rank #1

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IT@Intel: Push-button Productization of AI Models

IT Best Practices: Intel IT has a large AI group that works across Intel to transform critical work, optimize processes, eliminate scalability bottlenecks and generate significant business value (more than USD 1.5B return on investment in 2020). Our efforts unlock the power of data to make Intel’s business processes smarter, faster and more innovative, from product design to manufacturing to sales and pricing. To enable this operation at scale, we developed Microraptor: a set of MLOps capabilities that are reused in all of our AI platforms. Microraptor enables world-class MLOps to accelerate and automate the development, deployment and maintenance of machine learning models. Our approach to model productization avoids the typical logistical hurdles that often prevent other companies’ AI projects from reaching production. Our MLOps methodology enables us to deploy AI models to production at scale through continuous integration/continuous delivery, automation, reuse of building blocks and business process integration. Our MLOps methodology provides many advantages: The AI platforms abstract deployment details and business process integration so that data scientists can concentrate on model development. We can deploy a new model in less than half an hour, compared to days or weeks without MLOps. Our systematic quality metrics minimize the cost and effort required to maintain the hundreds of models we have in production.

17 Sep 2021

Rank #2

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IT@Intel: Green Computing at Scale

IT Best Practices: Intel’s innovative disaggregated server architecture and data center facilities design and operation reduce e-waste and increase energy efficiency—helping to protect the environment and produce significant cost savings. Do what’s right for the business and what’s right for the environment. That is the dual goal behind many of Intel IT’s data center transformation initiatives. We have found that these goals are often closely linked: reducing total cost of ownership (TCO) can help us also reduce total cost to the environment (TCE). Adopting disaggregated servers enables us to refresh only certain server components like the CPU and the memory without refreshing other components like networking, drives, fans, power supplies, cables or chassis. This approach to server refresh has not only provided a 44 percent cost savings, but has significantly reduced e-waste as well. Our innovative approach to data center cooling reduces our electrical costs and contributes to one of the world’s highest data center efficiency ratings—a power usage effectiveness (PUE) ratio of 1.06. These same approaches also have reduced fresh water usage by up to 61 million gallons per year. In addition, using fuel cells as a dual source of energy has allowed us to eliminate equipment such as power backup systems, which simplifies infrastructure design and lowers data center construction costs, and also reduces our carbon footprint. Through disruptive technologies, innovative data center design, optimization of data center operational processes and higher resource utilization, we continue to look for ways to transform our data centers to better meet Intel’s—and the world’s—needs.

9 Sep 2021

Rank #3

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IT@Intel: Fuel Cells – An Alternative Energy Source for Intel’s Data Centers

IT Best Practices: In several proofs of concept, fuel cell technology has proved to be a reliable, stable, efficient and sustainable source of electricity for Intel’s data centers. Intel IT joined forces with Intel’s Corporate Services and Global Supply Chain groups to enable fuel cells to meet Intel’s redundancy and capacity expectations. For some of Intel’s data centers, fuel cells are the primary source of power (as opposed to the power grid). To date, we have fuel cell installations at Intel data centers in Bangalore, India, as well as in Santa Clara in the U.S. Fuel cells are now part of Intel IT’s plan of record for new data center design and expansion scope. Intel IT’s experience with fuel cells has illustrated their many benefits, including the following: • Efficient use of real estate • Reliable and high-quality power • Scalable modular installations • Affordability • Faster deployment time • Reduced carbon dioxide emissions This white paper provides details about our innovative value proposition of fuel cell use at Intel IT and shares some best practices that we have implemented or deployed over the last several years.

8 Jul 2021

Rank #4

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A Path to Cloud: Developing a Cloud Strategy for Your Applications

IT Best Practices: Intel IT Principal Engineers Craig Chvatal and Subbarao Mantha talk to Phil Vokins, Cloud Services Director at Intel Americas, outlining Intel’s best practices businesses should consider when moving to the cloud. In this first edition of our new series, Phil and guests provide practical advice for companies of all sizes that are considering moving their IT infrastructure and applications to the cloud. From clearly defining cloud strategy that enables the business through grouping applications, to applying the 3 “Cs” principles and lessons learned from Intel’s own migration to the cloud, this video is your starting point to cloud computing. To download the white papers and get notified of the next episode release, please register here: plan.seek.intel.com/CA-Cloud-TV-YouTube_Reg

1 Jul 2021

Rank #5

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Accelerating Our Future: 2020-2021 Intel IT Annual Performance Report

As one of the world’s largest semiconductor chip makers, Intel’s vision is to be the performance leader that unleashes the potential of data. In this era of rapid change and distributed intelligence, we see artificial intelligence (AI), 5G network transformation and the intelligent, autonomous edge as the fastest growing opportunities for Intel and our customers. As we have transformed to position our company and our customers for growth, Intel’s Information Technology (IT) team has partnered with the business to drive innovative solutions with emerging technologies. Our digital transformation was well underway when the COVID-19 pandemic made computing power even more essential and caused us to expedite our plans. As an essential industry, Intel’s ability to meet its customers’ demands for more product depended on keeping employees safe and productive under extraordinary circumstances. We needed to enable our worldwide manufacturing operations to continue uninterrupted even as the world changed overnight. Most of our 110,000-strong global workforce transitioned to working from home in a matter of days. This required us to enable remote capabilities to monitor and control our factory operations; install and troubleshoot manufacturing equipment; keep a complex global supply chain flowing in the face of burgeoning customer demand; and connect our extensive ecosystem of employees, customers and suppliers to communicate and collaborate to keep our business moving. We had built a strong foundation prior to the pandemic and we worked together with our business partners to identify priorities and swiftly implement changes that would drive the best results for employees and Intel’s ecosystem. In a world of social distancing, restricted travel and working from home, we learned to adapt our culture and work styles to support an effective and motivated team. We continue to address these challenges while supporting Intel’s strategic transition for a world in which everything looks like a computer and enabling a significant expansion of the company’s capacity. Read more in the full Accelerating Our Future: 2020-2021 Intel IT Annual Performance Report

8 Mar 2021

Rank #6

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IT@Intel: Driving Digital Acceleration with Application Portfolio Management

IT Best Practices: Best-in-class organizations continuously strive to innovate and improve IT assets. This transformation is critical for business organizations to perform operations without disruption. IT transformation also enhances business units’ ability to meet objectives through deeper IT asset insights and improved total cost of ownership (TCO), all while running leaner and more efficiently. Application portfolio management (APM) is an information system that stores and manages a wide range of IT assets throughout their lifecycles. APM provides insights into several measurable data points that enable management to make data-driven conclusions, including: 1. Architecture modernization and simplification. 2. Technical debt reduction though IT asset rationalization. 3. TCO management while weighing IT asset return on investment (ROI) and business value. 4. Recommendations on investments across strategic, innovative, and disruptive technical and business capabilities. 5. Improving IT services and agility through insights into IT asset health and associated metrics. 6. Providing insights into IT operations outsourcing, consolidation of services, visibility into security and compliance risks, and awareness of strategic value and importance. Intel IT implemented APM several years ago as a basic inventory management tool for applications and platforms. However, we continue to evolve this solution and its surrounding processes not only to meet Intel requirements but to elevate our group to be exemplary among global IT organizations. We offer this paper as both a blueprint and inspiration for others to follow.

22 Feb 2021

Rank #7

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IT@Intel Next Step to Multicloud: Native Cloud Security Controls

IT Best Practices: Intel IT has replaced many of our third-party security solutions with native cloud security controls. We made this significant change to our multicloud strategy because of three reasons: • Technology: Cloud service provider (CSP) integrated security controls have matured to the point where many of them meet our stringent security requirements. • Process: We standardized our cloud security processes so that we can better understand and work with CSPs. • People: Our team embraces change and has acquired the necessary skillset. It is important to note that where needed and as part of due diligence, we continue to use some third-party solutions to augment native controls. We evaluate each cloud-based security control to verify that it meets our minimal viable product requirements. This helps us provide Intel with “defense in depth.” We’ve been adjusting and streamlining our multicloud strategy for several years, and the process is not yet over—there is still much to learn and more changes to make. But the move to native cloud security controls has produced significant business benefits, including faster deployment and business agility; more consistent, cloud-native user and developer experience; and reduced complexity and costs.

17 Feb 2021

Rank #8

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IT@Intel: Improving Sales Account Coverage with Artificial Intelligence

IT Best Practices: As businesses grow, meeting the needs of new markets, customers, and partners can be challenging. Sales and marketing organizations are constantly under pressure to effectively cover accounts and rapidly respond to customers’ changing needs while maintaining—or even reducing—operational costs. Intel’s Sales and Marketing Group faces similar challenges while growing in new markets and domains and evolving its existing business. To meet these challenges, Intel IT developed Sales AI, an artificial intelligence (AI) platform that enables Intel to significantly scale its sales activity. Sales AI collects and interprets customer and ecosystem data, then translates it into meaningful and actionable insights. Intel IT developed two applications that use the Sales AI platform: • Sales Assist provides insights (referred to as assists) to account managers. These assists broaden account managers’ opportunities to better interact with customers and increase efficiency so they can cover more accounts and create more sales opportunities. • Autonomous Sales creates automatic sales motions, which are actions that Intel offers a customer or partner through an email, website ad, or newsletter. Whether or not a customer chooses to take an action teaches us about their needs and interests. Autonomous Sales operates daily and automatically, with no human intervention. It applies to all partners’ accounts, even if they are not covered by an Intel sales team. Together, these Sales AI applications are generating significant business value to Intel. The incremental contribution of Sales Assist to the opportunity pipeline is estimated to be greater than USD 100 million per year, while Autonomous Sales is helping create USD 30 million in new sales annually. However, in 2020 these applications exceeded our expectations and together delivered more than USD 168 million in business value.

12 Feb 2021

Rank #9

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IT@Intel: Improving Endpoint Device Management Efficiency

IT Best Practices: Intel IT is responsible for managing all of Intel’s endpoint devices—at 147 sites spread across 56 countries. Managing endpoints can be time-consuming and expensive, often requiring a technician to physically visit the devices to troubleshoot them. Examples of these devices include the following: The deployment of Intel Unite software to more than 5,000 hubs, located in conference rooms worldwide. This technology simplifies conference room configuration by eliminating cables and adapters. It also encourages idea sharing because employees can share content directly from their laptops and tablets regardless of their locations around the world. Digital signs in multiple locations including lobbies, cafeterias, and common areas across all Intel sites. These signs provide timely and localized site and community information. As part of our pursuit of continuous improvement, we collaborate with Intel’s business units, which are constantly developing innovative solutions that have the potential to help us achieve our goals within our own IT environment. For example, we recently evaluated the capabilities of Intel Endpoint Management Assistant (Intel EMA) to determine if it could ease the management of multiple types of endpoint devices. In 2019, we began a proof of concept using Intel EMA to manage approximately 500 Intel Unite hubs and 500 digital signs across four geographic regions. Based on our success, we deployed Intel EMA to manage all our Intel Unite hubs and more than 700 digital signs. The solution was implemented globally in just a few days, and it is saving Intel thousands of dollars annually in licensing and server maintenance costs.

7 Jan 2021

Rank #10