Unexpected turbulence: Trust and anti-trust in the travel industry
Unexpected turbulence: Trust and anti-trust in the travel industry
In the latest episode in our travel podcast series, TTEC’s Scott Bell shares his impressions on the growing fraud risk i... Read more
9 May 2023
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13mins
Fight retail fraud with true customer understanding
Fight retail fraud with true customer understanding
Retailers and e-commerce brands are struggling to keep up with fraudsters who keep finding innovative ways to commit fra... Read more
18 Apr 2023
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19mins
Unexpected turbulence: How brand strength translates into customer loyalty in the travel sector
Unexpected turbulence: How brand strength translates into customer loyalty in the travel sector
In the first episode of our travel series, "Unexpected Turbulence," Liz Glagowski of the Customer Strategist Journal and... Read more
1 Mar 2023
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15mins
TTEC Engage CEO gets real
TTEC Engage CEO gets real
Shelly Swanback, new CEO of TTEC Engage. shares her perspectives on digital transformation, innovative culture, the futu... Read more
28 Sep 2022
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17mins
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Behind the CX curtain: Healthcare licensed agents
Behind the CX curtain: Healthcare licensed agents
In the first of our series exploring the people behind amazing customer experience delivery, we delve into the role of h... Read more
5 Jul 2022
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14mins
Celebrating Juneteenth — A conversation about what the holiday means for business and employees
Celebrating Juneteenth — A conversation about what the holiday means for business and employees
Though it's been celebrated since the 1860s, Juneteenth became a U.S. federal holiday in 2021. The holiday commemorates ... Read more
20 Jun 2022
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11mins
What it takes to create a winning retail experience
What it takes to create a winning retail experience
Retail is an industry in constant evolution. Liz Glagowski and TTEC Head of Retail Jon Stough discuss challenges and opp... Read more
20 Apr 2022
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11mins
Drive employee retention with relational intelligence
Drive employee retention with relational intelligence
In the era of the Great Resignation, businesses across industries are struggling to retain employees. Organizational psy... Read more
8 Apr 2022
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20mins
What we got right and wrong about virtual reality
What we got right and wrong about virtual reality
TTEC writers Liz Glagowski and Dylan Haviland got together to chat about nearly a decade of virtual reality (VR) and aug... Read more
23 Mar 2022
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13mins
Customer Strategist Journal roundtable: The Great Re-Engagement
Customer Strategist Journal roundtable: The Great Re-Engagement
Join the editors of the Customer Strategist Journal as they discuss their favorite trends, stories and facts from the ne... Read more
7 Mar 2022
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8mins
