Cover image of CX Confessions: The Customer Experience Show

CX Confessions: The Customer Experience Show

Your customers crave human connection — to be part of a community — and brands that forge meaningful relationships with their customers thrive. But harnessing the power of connection across multiple d... Read more

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Ranked #1

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Hyper-personalizing the buying & sales experience for success with Alex Schmelkin, CMO of Unqork

Hyper-personalizing the buying & sales experience for success with Alex Schmelkin, CMO of Unqork

In this episode of CX Confessions: The Customer Experience Show, hosts Staci Satterwhite, Chief Customer Officer at Khor... Read more

13 Jul 2022

28mins

Ranked #2

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The Secret to Building Trust with Consumers with Kirsten Newbold-Knipp, Chief Marketing Officer at FullStory

The Secret to Building Trust with Consumers with Kirsten Newbold-Knipp, Chief Marketing Officer at FullStory

In this episode of CX Confessions: The Customer Experience Show, hosts Staci Satterwhite, Chief Customer Officer at Khor... Read more

29 Jun 2022

39mins

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Ranked #3

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The future of partnership marketing with Cristy Ebert Garcia, CMO of Impact.com

The future of partnership marketing with Cristy Ebert Garcia, CMO of Impact.com

In this episode of CX Confessions: The Customer Experience Show, hosts Katherine Calvert, CMO at Khoros, and Spike Jones... Read more

8 Jun 2022

27mins

Ranked #4

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When candidates become customers with Susan Vitale, CMO at iCIMS

When candidates become customers with Susan Vitale, CMO at iCIMS

 In this episode of CX Confessions: The Customer Experience Show, hosts Katherine Calvert, CMO at Khoros, and Spike Jone... Read more

25 May 2022

31mins

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Ranked #5

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The Truth of Human Connection: Losing Labels

The Truth of Human Connection: Losing Labels

Human connection means recognizing that on the other side of the phone, the screen, the label—there's a human attached w... Read more

29 Mar 2022

37mins

Ranked #6

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Don’t Treat Your Customers Like Tickets

Don’t Treat Your Customers Like Tickets

We’ve all used Zoom at least once in the last two years—it’s even reached meme status.  To get an inside scoop and his e... Read more

22 Mar 2022

33mins

Ranked #7

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The Power of Language

The Power of Language

Language is the backbone for creating trust. What does that mean for global brands? In a world full of diverse dialects,... Read more

17 Mar 2022

34mins

Ranked #8

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How Culture Influences Great CX

How Culture Influences Great CX

You’re growing — more employees, more locations, but the same community. How do you stay true to your culture during a t... Read more

22 Feb 2022

31mins

Ranked #9

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Keeping Customers in the Discussion

Keeping Customers in the Discussion

When tragedy strikes, people tend to spiral into anxiety and be overwhelmed—that's human nature. But, what if there was ... Read more

9 Feb 2022

33mins

Ranked #10

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All Marketing Is B2P (Business to People

All Marketing Is B2P (Business to People

Should we make the distinction between B2B and B2C marketing?Today’s guest says no, because all marketing is B2P (busine... Read more

25 Jan 2022

30mins

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