Cover image of The Customer Support Podcast

The Customer Support Podcast

In each episode of the Customer Support Podcast, a panel of experts digs deep into one big question that is crucial to great customer support. Listen to learn how your business can improve your suppor... Read more

Warning: This podcast has few episodes.

This means there isn't enough episodes to provide the most popular episodes. Here's the rankings of the current episodes anyway, we recommend you to revisit when there's more episodes!

Ranked #1

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Episode 5: Proactive Customer Support and the "Wow" Moment

Episode 5: Proactive Customer Support and the "Wow" Moment

How can you make your customer say, “Wow?” For our experts, a “wow” moment happens when your support team can reach out ... Read more

11 Apr 2018

20mins

Ranked #2

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Episode 4: Omni-Channel Support

Episode 4: Omni-Channel Support

Customers now expect support via instant message, text message, Twitter, Facebook, and more. They expect to communicate ... Read more

22 Mar 2018

27mins

Ranked #3

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Episode 3: The Tools & Technologies for Next-Generation Customer Support

Episode 3: The Tools & Technologies for Next-Generation Customer Support

As customers become more sophisticated, their expectations for flawless support continue to rise. Our panel of experts s... Read more

7 Mar 2018

38mins

Ranked #4

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Episode 2: How to Future-Proof Your Customer Support

Episode 2: How to Future-Proof Your Customer Support

Right now, most businesses are struggling just to meet their customers' support expectations, let alone exceed them. How... Read more

7 Mar 2018

38mins

Most Popular Podcasts

Ranked #5

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Episode 1: How Is Digital Transformation Changing Support?

Episode 1: How Is Digital Transformation Changing Support?

Digital transformation is changing the way businesses interact with customers. Automation, AI, IoT, chatbots -- all of t... Read more

13 Feb 2018

40mins

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