EP185: Reading, Resigning, and Retaining!
EP185: Reading, Resigning, and Retaining!
Learn about the must-read employee experience book of 2023, the shocking stats behind the biggest challenge facing organ... Read more
28 Feb 2023
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1hr 19mins
EP184: Computers, Computers, and More Computers!
EP184: Computers, Computers, and More Computers!
Learn about how ChatGPT and other AI software can create an entire episode of Experience This, the best CX brands accord... Read more
21 Feb 2023
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51mins
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EP183: Super Fans, Super Stars, and Super Answers!
EP183: Super Fans, Super Stars, and Super Answers!
Learn about the must-read customer experience book of 2023, how rockstars connect with their raving fans, and the things... Read more
14 Feb 2023
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59mins
EP182: Avoiding, Bettering, and Ending!
EP182: Avoiding, Bettering, and Ending!
Learn about an airline that decided to stop providing telephone customer service, how to improve on the B2B experience, ... Read more
20 Dec 2022
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43mins
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EP181: Playing, Placing, and Personalizing!
EP181: Playing, Placing, and Personalizing!
Learn about the value of having fun within a business, the way products differ from region to region, and the continued ... Read more
13 Dec 2022
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38mins
EP180: Laughing, Enrolling, and Predicting!
EP180: Laughing, Enrolling, and Predicting!
Learn about hilarious product instructions, what we love–and can’t stand–about health insurance, and our forecast for 20... Read more
6 Dec 2022
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33mins
EP179: Condiments, Content, and Connections!
EP179: Condiments, Content, and Connections!
Learn about an environmentally friendly ketchup bottle, a song for the age we’re living in, and a pre-written thank you ... Read more
29 Nov 2022
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35mins
EP178: Birdie, Squishy, and Sippy!
EP178: Birdie, Squishy, and Sippy!
Learn about the rapidly changing digital landscape, an airline that’s trying to make sitting in the middle seat fun, and... Read more
22 Nov 2022
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39mins
EP177: Pâté, Partage, and Punch!
EP177: Pâté, Partage, and Punch!
Learn about how to deliver unreasonable hospitality, a meal featuring your name in lights, and a great way to turn a mis... Read more
15 Nov 2022
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37mins
EP176: Expressing, Hearing, and Singing!
EP176: Expressing, Hearing, and Singing!
Learn about the evolving meaning of emojis in conversation, the sound of focusing on your core customers, and some innov... Read more
8 Nov 2022
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35mins
