As technology continues to drive both innovation and operational efficiency, it’s vital that the best solutions not only improve workflow but also empower as many end users as possible. In this episode of the CUNA News Podcast, Andie Dovgan, chief growth officer at Creatio, describes how the company’s no-code platform automates workflows and improves member engagement.  

As technology continues to drive both innovation and operational efficiency, it’s vital that the best solutions not only improve workflow but also empower as many end users as possible. In this episode of the CUNA News Podcast, Andie Dovgan, chief growth officer at <a href="https://www.creatio.com/" rel="nofollow" target="_blank">Creatio</a>, describes how the company’s no-code platform automates workflows and improves member engagement.

Opportunity Knock$

The African American Credit Union Coalition (AACUC) will hold its 25th Anniversary Annual Conference July 16- July 20 at the Atlanta Evergreen Resort. The theme of the silver anniversary event is legacy, which reflects the unique path the organization and its partners have curated over the past quarter century. This episode of the CUNA News Podcast features Renee Sattiewhite, AACUC president/CEO, and Maurice Smith, AACUC board chair and retired president/CEO at Local Government Federal Credit Union in Raleigh, N.C.  They provide a preview of the conference and share their thoughts on the tremendous progress the organization has made in recent years. 

<a href="https://www.aacuc.org/" rel="nofollow" target="_blank">The African American Credit Union Coalition</a> (AACUC) will hold its 25th Anniversary Annual Conference July 16- July 20 at the Atlanta Evergreen Resort. The theme of the silver anniversary event is legacy, which reflects the unique path the organization and its partners have curated over the past quarter century.  This episode of the CUNA News Podcast features Renee Sattiewhite, AACUC president/CEO, and Maurice Smith, AACUC board chair and retired president/CEO at Local Government Federal Credit Union in Raleigh, N.C.  They provide a preview of the conference and share their thoughts on the tremendous progress the organization has made in recent years.

Celebrating a legacy

As traditional phishing attacks become less effective due to organizations’ stronger internal controls, cybercriminals are turning to targeted business email compromise attacks.For these criminals, it’s all about securing credentials, according to John Moeller and Randy Romes, both cybersecurity principals at CliftonLarsonAllen. In this episode of the CUNA News Podcast, recorded during the 2023 CUNA Cybersecurity Conference with NASCUS, Romes and Moeller discuss the state of email phishing, how these crimes will evolve in the future, changes in ransomware attacks, and more.

As traditional phishing attacks become less effective due to organizations’ stronger internal controls, cybercriminals are turning to targeted <a href="https://news.cuna.org/articles/122609-bec-attacks-focus-on-credentials" rel="nofollow" target="_blank">business email compromise</a> attacks.For these criminals, it’s all about securing credentials, according to John Moeller and Randy Romes, both cybersecurity principals at <a href="https://www.claconnect.com/en" rel="nofollow" target="_blank">CliftonLarsonAllen</a>. In this episode of the <a href="http://news.cuna.org/podcasts" rel="nofollow" target="_blank">CUNA News Podcast</a>, recorded during the <a href="https://news.cuna.org/keywords/2263-cybersecurity" rel="nofollow" target="_blank">2023 CUNA Cybersecurity Conference with NASCUS</a>, Romes and Moeller discuss the state of email phishing, how these crimes will evolve in the future, changes in ransomware attacks, and more.

The state of phishing

New York University Federal Credit Union CEO Mira Ness takes a hands-on approach to service. 

New York University Federal Credit Union CEO Mira Ness takes a hands-on approach to service.

Making members’ dreams come true

What’s happening in credit union lending? What do CUNA’s economists forecast for the rest of 2023? How could economic uncertainty and a potential recession change the lending outlook?As we near the midway point of 2023, CUNA Chief Economist/Deputy Chief Advocacy Officer Mike Schenk shares what he's seeing on this episode of the CUNA News Podcast. 

What’s happening in credit union lending? What do CUNA’s economists forecast for the rest of 2023? How could economic uncertainty and a potential recession change the lending outlook?As we near the midway point of 2023, <a href="https://www.cuna.org/" rel="nofollow" target="_blank">CUNA</a> Chief Economist/Deputy Chief Advocacy Officer Mike Schenk shares what he's seeing on this episode of the <a href="https://news.cuna.org/podcasts" rel="nofollow" target="_blank">CUNA News Podcast</a>.

The state of lending

Be kind, compassionate, and empathetic.It sounds simple enough, but Andy Reed says a societal effort to be good human beings would go a long way to improve life for minorities.Reed, president/CEO at $482 million asset Security First Credit Union in Edinburg, Texas, joins associate editor Brock Fritz on this episode of the CUNA News Podcast. He discusses how his career path didn’t have some of the hurdles that other members of the LGBTQ+ community face. 

Be kind, compassionate, and empathetic.It sounds simple enough, but Andy Reed says a societal effort to be good human beings would go a long way to improve life for minorities. Reed, president/CEO at $482 million asset <a href="https://www.securityfirstcu.com/" rel="nofollow" target="_blank">Security First Credit Union</a> in Edinburg, Texas, joins associate editor Brock Fritz on this episode of the <a href="https://news.cuna.org/podcasts" rel="nofollow" target="_blank">CUNA News Podcast</a>. He discusses how his career path didn’t have some of the hurdles that other members of the LGBTQ+ community face.

Leading with Pride

The economy and pressures on liquidity and noninterest income dominated discussions at the 2023 CUNA Finance Council Conference in Anaheim, Calif.This episode of the CUNA News Podcast features conversations from that event. It features:Christine Messer, chief finance officer (CFO) and senior vice president at $729 million asset Heritage Family Credit Union in Rutland, Vt., and CUNA Finance Council vice chair. She offers insights into a conference session that addressed current economic challenges.Mira Ness, president/CEO at $71 million asset New York University Federal Credit Union, and Paul Jockisch, CFO at $4 billion asset Stanford Federal Credit in Palo Alto, Calif. They discuss how to provide responsible and transparent courtesy pay programs, as well as creative ways to boost noninterest income.Billy Guthrie and Joe Kennerson, managing directors at Darling Consulting Group, who address deposit strategies to take in today’s competitive environment.Charley McQueen, president/CEO at McQueen Financial Advisors on taking a boring approach to investment portfolio management.Amanda Bardonner, vice president of strategic accounts at LendKey, who examines the power of active listening in leadership.

The economy and pressures on liquidity and noninterest income dominated discussions at the 2023 CUNA Finance Council Conference in Anaheim, Calif.This episode of the CUNA News Podcast features conversations from that event. It features: Christine Messer, chief finance officer (CFO) and senior vice president at $729 million asset Heritage Family Credit Union in Rutland, Vt., and CUNA Finance Council vice chair. She offers insights into a conference session that addressed current economic challenges.Mira Ness, president/CEO at $71 million asset New York University Federal Credit Union, and Paul Jockisch, CFO at $4 billion asset Stanford Federal Credit in Palo Alto, Calif. They discuss how to provide responsible and transparent courtesy pay programs, as well as creative ways to boost noninterest income.Billy Guthrie and Joe Kennerson, managing directors at Darling Consulting Group, who address deposit strategies to take in today’s competitive environment.Charley McQueen, president/CEO at McQueen Financial Advisors on taking a boring approach to investment portfolio management.Amanda Bardonner, vice president of strategic accounts at LendKey, who examines the power of active listening in leadership.

Challenges facing finance leaders

Before long, remote work won’t exist. It will simply be “work.”“Virtual-first work,” as remote work expert Laurel Ferrar calls it, will become so normalized that it won’t even require discussion.This episode of the CUNA News Podcast features Ferrar, who’s head of TeamOps at GitLab and has worked remotely for 17 years.She explains how virtual-first work arrangements will evolve in the future, new tools that will improve this work style, where organizations struggle with these arrangements, and best practices for making them work.

Before long, remote work won’t exist. It will simply be “work.”“Virtual-first work,” as remote work expert Laurel Ferrar calls it, will become so normalized that it won’t even require discussion. This episode of the <a href="https://news.cuna.org/podcasts" rel="nofollow" target="_blank">CUNA News Podcast</a> features Ferrar, who’s head of <a href="https://about.gitlab.com/teamops/" rel="nofollow" target="_blank">TeamOps</a> at <a href="https://about.gitlab.com/" rel="nofollow" target="_blank">GitLab</a> and has worked remotely for 17 years.She explains how virtual-first work arrangements will evolve in the future, new tools that will improve this work style, where organizations struggle with these arrangements, and best practices for making them work.

The future of virtual-first work

The founders of National JACL Credit Union, members of the Japanese American Citizens League, felt compelled to help members of their community who were moved to internment camps in 1942 following the bombing of Pearl Harbor.Eighty years later, the $39 million asset credit union in Salt Lake City continues to serve. National JACL Credit Union President/CEO Dean Hirabayashi joined the CUNA News Podcast to take listeners through the motivation for and formation of the credit union, which fights for financial well-being and Asian Americans' civil rights.

The founders of <a href="https://www.jaclcu.com/" rel="nofollow" target="_blank">National JACL Credit Union</a>, members of the Japanese American Citizens League, felt compelled to help members of their community who were moved to internment camps in 1942 following the bombing of Pearl Harbor.Eighty years later, the $39 million asset credit union in Salt Lake City continues to serve. National JACL Credit Union President/CEO <a href="https://news.cuna.org/articles/122400-q-and-a-dean-hirabayashi" rel="nofollow" target="_blank">Dean Hirabayashi </a>joined the <a href="https://news.cuna.org/podcasts" rel="nofollow" target="_blank">CUNA News Podcast</a> to take listeners through the motivation for and formation of the credit union, which fights for financial well-being and Asian Americans' civil rights.

A credit union born during World War II

Please make the podcast more conversational and less question and answer. The host should be having a conversation with the guest and not just reading off questions! This is an interesting podcast but I cringe every time he host awkwardly asks a question with no follow up to what the guest just went on about

Decent podcast

CUNA News Podcast

Mark Meyer

Mark Meyer is the CEO of the credit union think tank the Filene Research Institute. Meyer, is an internationally recognized consumer finance expert that has been published in dozens of publications and lectured in a variety of settings.

The future of financial services with Filene’s Mark Meyer

Andy Janning

Does what I’m doing really matter? Do I make a difference? Credit unions have a responsibility to make those questions easy for their employees to answer, says Andy Janning, author of the new book “Heroes, Villains, and Old Drunk Men.”

Andy Janning’s guide to avoiding burnout

Andre Taylor

Thought leader, author, and entrepreneur Andre Taylor of Taylor Insight Worldwide, has more than 35 years managing, growing and advising businesses. He spoke at CUNA Marketing and Business Development Council Conference earlier this year.

Winning in business development with Andre Taylor 

Anne Legg

Anne Legg, director of Market/Client Strategy with AdvantEdge Analytics, discusses data analytics and credit unions.

Data analytics with Anne Legg

Jared Ihrig

Jared Ihrig, CUNA’s chief compliance officer, offers insight on compliance and advice on resources CUNA offers to help members gain the knowledge they need to safely and soundly lead their credit union.

Compliance know-how with CUNA’s Jared Ihrig

Phil Kadzielawski

The Emerging Leader Award winner says participation, networking, and professional development build leadership skills.

The Emerging Leader Award winner says participation, networking, and professional development build leadership skills.

Building leadership skills with Coastal FCU’s Phil Kadzielawski

Nicholas Mathiowetz

If you want to drive change at your credit union, think culture first and strategy second. That’s one lesson Nicholas Mathiowetz has learned since becoming CEO four years ago at NorthRidge Community Credit Union in Hoyt Lakes, Minn.

If you want to drive change at your credit union, think culture first and strategy second. That’s one lesson Nicholas Mathiowetz has learned since becoming CEO four years ago at NorthRidge Community Credit Union in Hoyt Lakes, Minn.

Growing into a leader with Nicholas Mathiowetz

Every industry is driven by certain leaders who provide direction in both thought and strategy. In the credit union system, one of those leaders is CO-OP Financial Services. The Rancho Cucamonga, Calif.-based technology provider offers credit unions payment solutions and thought leadership that continues to transform the industry. In this interview, CO-OP President/CEO Todd Clark describes how CO-OP will continue to shape the competitive environment for credit unions in 2020 and beyond. With more than 5,900 locations, CO-OP’s shared branch network is the second largest network of financial institution branches in the country. The CO-OP ATM network provides nearly 30,000 surcharge-free ATMs in all 50 states and 10 countries. Between its shared branching and ATM networks, CO-OP significantly levels the playing field for credit unions in their competition with banks. Clark also outlines how his company is helping credit unions move into the digital age. “Data and fact-based decision-making defines everything we do,” Clark says. “The digital transformation is redefining the member journey. We’re helping credit unions operate from a more digital-based model.” CO-OP is a CUNA elite associate business member.

Every industry is driven by certain leaders who provide direction in both thought and strategy. In the credit union system, one of those leaders is <a href="https://www.co-opfs.org/" rel="nofollow" target="_blank">CO-OP Financial Services</a>. The Rancho Cucamonga, Calif.-based technology provider offers credit unions payment solutions and thought leadership that continues to transform the industry.  In this interview, CO-OP President/CEO Todd Clark describes how CO-OP will continue to shape the competitive environment for credit unions in 2020 and beyond.  With more than 5,900 locations, CO-OP’s shared branch network is the second largest network of financial institution branches in the country. The CO-OP ATM network provides nearly 30,000 surcharge-free ATMs in all 50 states and 10 countries. Between its shared branching and ATM networks, CO-OP significantly levels the playing field for credit unions in their competition with banks.  Clark also outlines how his company is helping credit unions move into the digital age.  “Data and fact-based decision-making defines everything we do,” Clark says. “The digital transformation is redefining the member journey. We’re helping credit unions operate from a more digital-based model.”  CO-OP is a CUNA elite associate business member.

An industry leader

John DiJulius

The route John DiJulius took to become an authority on world-class service began in the least likely of places: a small hair salon in Cleveland.Due to his obsession with the customer experience, the establishment quickly expanded  to multiple locations, becoming one of America’s top 20 salons.Today, companies such as Ritz-Carlton, Lexus, and Starbucks come to him for insights on improving the customer experience.In this episode of the CUNA News Podcast, DiJulius explains how the right member experience can create a competitive advantage and how to connect with people in an increasingly digital world.He also provides insights from his new book, “The Relationship Economy.”DiJulius will address the 2019 CUNA CEO Council Conference Sept. 23-25 in Coronado, Calif.

The route <a href="https://thedijuliusgroup.com/" rel="nofollow" target="_blank">John DiJulius</a> took to become an authority on world-class service began in the least likely of places: a small hair salon in Cleveland. Due to his obsession with the customer experience, the establishment quickly expanded  to multiple locations, becoming one of America’s top 20 salons. Today, companies such as Ritz-Carlton, Lexus, and Starbucks come to him for insights on improving the customer experience. In this episode of the CUNA News Podcast, DiJulius explains how the right member experience can create a competitive advantage and how to connect with people in an increasingly digital world. He also provides insights from his new book, “<a href="https://thedijuliusgroup.com/product/the-relationship-economy/" rel="nofollow" target="_blank">The Relationship Economy</a>.” DiJulius will address the 2019 <a href="https://www.cunacouncils.org/events-calendar/15504/conference-details/" rel="nofollow" target="_blank">CUNA CEO Council Conference</a> Sept. 23-25 in Coronado, Calif.

Author John DiJulius on providing world-class service

Jason Lindstrom

Jason Lindstrom has a message for all credit union marketers who want to be CEO: He’s living proof it can be done.Lindstrom started as a part-time teller during college and took on a variety of marketing, business development, and operational roles before becoming CEO at $293 million asset Evergreen Credit Union in Portland, Maine.Key to his progression was taking on responsibilities outside of his marketing duties and gaining experience through industry groups such as the CUNA Marketing &amp; Business Development Council, where he serves as chair of the executive committee.“The biggest thing for me was getting involved in other areas along the way,” Lindstrom says. “It was a combination of credit union and credit union movement experiences. If you want to advance, don’t just stay behind your desk.”In this episode of the CUNA News Podcast, Lindstrom describes his progression to the CEO role, offers advice on how others can navigate that path, and explains his goals for the CUNA Marketing &amp; Business Development Council.

Jason Lindstrom has a message for all credit union marketers who want to be CEO: He’s living proof it can be done. Lindstrom started as a part-time teller during college and took on a variety of marketing, business development, and operational roles before becoming CEO at $293 million asset <a href="https://www.egcu.org/" rel="nofollow" target="_blank">Evergreen Credit Union</a> in Portland, Maine. Key to his progression was taking on responsibilities outside of his marketing duties and gaining experience through industry groups such as the <a href="http://cunacouncils.org" rel="nofollow" target="_blank">CUNA Marketing &amp; Business Development Council</a>, where he serves as chair of the executive committee. “The biggest thing for me was getting involved in other areas along the way,” Lindstrom says. “It was a combination of credit union and credit union movement experiences. If you want to advance, don’t just stay behind your desk.” In this episode of the <a href="https://news.cuna.org/podcasts" rel="nofollow" target="_blank">CUNA News Podcast</a>, Lindstrom describes his progression to the CEO role, offers advice on how others can navigate that path, and explains his goals for the CUNA Marketing &amp; Business Development Council.

The path to CEO with Evergreen CU’s Jason Lindstrom

When consumers drive 70% of economic activity, as they do in the U.S., any significant disruption to peoples’ lives will have a corresponding impact on the economy. That is certainly the case with the coronavirus outbreak, which has created rapid, widespread, and severe economic disruption. As a result, CUNA economists have revised their 2020 economic growth forecast from 1.8% to -2.25%. They also adjusted their outlook for the unemployment rate from 3.5% to 6.5%. In this episode of the CUNA News Podcast, three CUNA economists examine the extent of the disruption, provide an updated forecast for the economy, and discuss implications for credit unions. They are Samira Salem, senior policy analyst; Jordan van Rijn, senior economist; and Mike Schenk, chief economist and deputy chief advocacy officer.

When consumers drive 70% of economic activity, as they do in the U.S., any significant disruption to peoples’ lives will have a corresponding impact on the economy. That is certainly the case with the <a href="https://news.cuna.org/coronavirus" rel="nofollow" target="_blank">coronavirus outbreak</a>, which has created rapid, widespread, and severe economic disruption. As a result, CUNA economists have revised their 2020 economic growth forecast from 1.8% to -2.25%. They also adjusted their outlook for the unemployment rate from 3.5% to 6.5%. In this episode of the <a href="http://news.cuna.org/podcasts" rel="nofollow" target="_blank">CUNA News Podcast</a>, three CUNA economists examine the extent of the disruption, provide an updated forecast for the economy, and discuss implications for credit unions.  They are Samira Salem, senior policy analyst; Jordan van Rijn, senior economist; and Mike Schenk, chief economist and deputy chief advocacy officer.

CUNA economists provide an updated forecast

Pete Nohelty

Royal CU CTO Pete Nohelty ‘peers around the corner’ to see where blockchain technology is heading and how it will impact credit unions.

Blockchain with Royal CU’s Pete Nohelty

The payments landscape is constantly changing and credit unions must adapt with new technology so they can continue meeting members’ needs and expectations. “Credit unions need their payments products to be top of wallet and everybody wants to have  a great user experience for members,” Libby Calderone, president/COO of LSC, says in this episode of the CUNA News Podcast. “Our challenge is to work with our clients to make sure their products are what their members deserve.” In this episode of the CUNA News Podcast, sponsored by LSC, Calderone and Tom Kane, president/CEO of the Illinois Credit Union League, talk about bank attacks, the changing payments environment, credit union awareness, and more.

The payments landscape is constantly changing and credit unions must adapt with new technology so they can continue meeting members’ needs and expectations. “Credit unions need their payments products to be top of wallet and everybody wants to have  a great user experience for members,” Libby Calderone, president/COO of <a href="https://www.lsc.net/" rel="nofollow" target="_blank">LSC</a>, says in this episode of the CUNA News Podcast. “Our challenge is to work with our clients to make sure their products are what their members deserve.” In this episode of the CUNA News Podcast, sponsored by<a href="https://www.lsc.net/" rel="nofollow" target="_blank"> LSC</a>, Calderone and Tom Kane, president/CEO of the <a href="https://www.icul.com/" rel="nofollow" target="_blank">Illinois Credit Union League</a>, talk about bank attacks, the changing payments environment, credit union awareness, and more.

Nader Moghaddam

Financial Partners Credit Union President/CEO Nader Moghaddam discusses the importance of alignment. The former banker is immersed in many aspects of credit unions, serving in leadership roles for the CUNA Councils, leagues, and other organizations.

Alignment with Financial Partners CU’s Nader Moghaddam

Kristen Tatlock

While social media opens many doors, it can also raise serious compliance hurdles. In this episode of the CUNA News Podcast, Kristen Tatlock, senior compliance manager for Credit Union Service Network, looks at common mistakes credit unions make when using social media, how social media risks are evolving, and some social media do’s and don’ts.

While social media opens many doors, it can also raise serious compliance hurdles.  In this episode of the CUNA News Podcast, Kristen Tatlock, senior compliance manager for Credit Union Service Network, looks at common mistakes credit unions make when using social media, how social media risks are evolving, and some social media do’s and don’ts.

REPLAY: Social media compliance with Kristen Tatlock

Jennifer Borowy

Before Jennifer Borowy became president/CEO of Buckeye State Credit Union in 2016, it had lost $3.5 million in three years and its net worth had dipped 6%. Borowy helped lead an impressive turnaround.

Before Jennifer Borowy became president/CEO of Buckeye State Credit Union in 2016, it had lost $3.5 million in three years and its net worth had dipped 6%. Borowy helped lead an impressive turnaround.

Anatomy of a credit union turnaround with Jennifer Borowy

Tom Kane

In the age of an information revolution, credit unions need to adopt a data strategy that will allow them to gain a better understanding of their members before they make decisions, says Tom Kane, president/CEO of the Illinois Credit Union League and LSC.

In the age of an information revolution, credit unions need to adopt a data strategy that will allow them to gain a better understanding of their members before they make decisions, says Tom Kane, president/CEO of the Illinois Credit Union League and LSC.

Jason Dorsey

Jason Dorsey is a go-to generational expert and researcher and a frequent speaker at credit union conferences in recent years. He is the president and co-founder of The Center for Generational Kinetics and the author of Y Size Your Business.

Generational challenges with Jason Dorsey

Kirk Kordeleski

Data can level the playing field for credit unions, says consultant Kirk Kordeleski.

Data can level the playing field for credit unions, says consultant Kirk Kordeleski.

The importance of big data with Kirk Kordeleski

John Ainsworth

John Ainsworth is president/CEO of CULedger, a credit union industry initiative for developing innovative applications of distributed ledger technology. He discusses how his work as well as his professional and personal background.

The promise of CULedger with John Ainsworth

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