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CX Network

Examining the relationship between the customer and your company.

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Oracle's Nate Skinner On Mistakes To Avoid & A Path For Success

Oracle's Nate Skinner On Mistakes To Avoid & A Path For Success

The Global Marketing Lead for CX at Oracle, Nate Skinner joins us and takes us through Marketing Mistakes to Avoid. Alon... Read more

1 Jul 2020

17mins

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Elan Frank, Slack

Elan Frank, Slack

Elan Frank from Slack joins us and shares that the tool began life as a side project of another initiative. It's grown t... Read more

22 Apr 2020

18mins

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Ep. 156: Karen Tilstra, Florida Hospital

Ep. 156: Karen Tilstra, Florida Hospital

Karen Tilstra is the co-founder of the Florida Hospital Innovation Lab. In this conversation, Karen emphasizes the inten... Read more

8 Apr 2020

30mins

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Ep. 155: David Campos, SertaSimmons

Ep. 155: David Campos, SertaSimmons

1 Apr 2020

38mins

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Ep. 154: Fred Reichheld (Employee Engagement)

Ep. 154: Fred Reichheld (Employee Engagement)

Fred Reichheld joins us again, this time to discuss employee engagement. The business benefit to ensuring a positive emp... Read more

25 Mar 2020

9mins

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Ep. 153: Fred Reichheld (Customer Centricity)

Ep. 153: Fred Reichheld (Customer Centricity)

Fred Reichheld, the creator of the Net Promoter System (NPS), joins us to discuss the task of building a customer-centri... Read more

18 Mar 2020

12mins

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Ep. 152: Deena John, McDonalds

Ep. 152: Deena John, McDonalds

McDonald’s senior director of innovation, Deena John, joins us to talk about digital transformation. While definitions v... Read more

11 Mar 2020

21mins

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Ep. 151: Todd Gilliam, Comcast

Ep. 151: Todd Gilliam, Comcast

Todd Gillam joined Comcast a decade ago—when the word “Comcast” was met with severe negativity. During the first part of... Read more

4 Mar 2020

16mins

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Ep. 150: Uzair Rashid, CVS Healthcare

Ep. 150: Uzair Rashid, CVS Healthcare

Uzair Rashid, with CVS Healthcare, explains the importance of structuring innovation. Uzair brings a unique perspective ... Read more

26 Feb 2020

22mins

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Ep. 149: The Genworth Financial Team

Ep. 149: The Genworth Financial Team

The entertaining Genworth Financial team joins us from OPEX Week 2020 to tell us their enterprise’s transformation story... Read more

19 Feb 2020

25mins

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