Cover image of Pat Perdue's Customer Experience Podcast

Pat Perdue's Customer Experience Podcast

Each episode, we meet people who’s job it is to make great Customer Experience happen. Join us for insights into how you can improve your customer experience, and keep the customers you have.

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Ranked #1

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Canadian Spa Icons Celine Tadrissi, and Elena Zinchenko: How Spas Thrive through Constant Innovation

Canadian Spa Icons Celine Tadrissi, and Elena Zinchenko: How Spas Thrive through Constant Innovation

In this episode we sit down with two of Canada’s leading entrepreneurs in the spa industry and take a close look a how e... Read more

16 Dec 2021

42mins

Ranked #2

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Jean-Guy de Gabriac: Achieving That “WOW” Experience in a World-Class Spa

Jean-Guy de Gabriac: Achieving That “WOW” Experience in a World-Class Spa

Few would argue that the luxury spa industry requires among the highest standards of guest experience in the world, in w... Read more

21 Jul 2021

50mins

Ranked #3

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Mike Saulpaugh: The Customer Centric World of the New Jersey Wedding Event

Mike Saulpaugh: The Customer Centric World of the New Jersey Wedding Event

Super glad to be back with you!  I took some time away from the podcast during this pandemic. And now that I’m back and ... Read more

7 Jul 2021

35mins

Ranked #4

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The Future of Retail: Bringing the in-store experience into your home. Guest Oscar Sachs, CEO and Co-Founder of Salesfloor

The Future of Retail: Bringing the in-store experience into your home. Guest Oscar Sachs, CEO and Co-Founder of Salesfloor

SHOW NOTES Traditional retail has been on a slow, but steady decline for probably the last decade.  So much so that reta... Read more

8 Dec 2020

30mins

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Ranked #5

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Nic Faitos, Founder and Senior Partner of Starbright Floral Design, on Delivering 5-Star Customer Experience to New York’s Top Hotels

Nic Faitos, Founder and Senior Partner of Starbright Floral Design, on Delivering 5-Star Customer Experience to New York’s Top Hotels

SHOW NOTES Let’s say you ran a business.  I’m not going to tell you what kind of business.  I’m going to let you ... Read more

24 Nov 2020

Ranked #6

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Guest Ann-Marie Clendenin on How COVID-19 is Transforming the Retail Customer Experience

Guest Ann-Marie Clendenin on How COVID-19 is Transforming the Retail Customer Experience

SHOW NOTES About Today’s Episode What would it take for you to go to a brick and mortar, say clothing store.  Wou... Read more

22 Jul 2020

Ranked #7

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Boost AI, and how AI is helping Norway’s SR Bank Maintain their Customer Promise During Covid-19

Boost AI, and how AI is helping Norway’s SR Bank Maintain their Customer Promise During Covid-19

SHOW NOTES Today we have two guests: Henry Iversen, Chief Commercial Officer and Co-Founder of Boost.ai (one of N... Read more

22 Apr 2020

Ranked #8

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Raymond Reddy – Co-founder and CEO of Ritual, on how Adding Digital to Your Business Makes the Human to Human Experience Better

Raymond Reddy – Co-founder and CEO of Ritual, on how Adding Digital to Your Business Makes the Human to Human Experience Better

SHOW NOTES Today’s guest is Raymond Reddy, co-founder and CEO of the highly successful Ritual – which enables soc... Read more

2 Oct 2019

Ranked #9

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Ash Anil: How Technical Safety BC Focuses on Customer Experience and Why it Pays Off

Ash Anil: How Technical Safety BC Focuses on Customer Experience and Why it Pays Off

SHOW NOTES Today’s guest, Ash Anil, is Business Leader at Technical Safety BC.. Why is a government organization... Read more

29 Apr 2019

Ranked #10

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Bruce Simpson, co-founder of SwitchGear Consulting and Trusted Co-pilot for Large-scale Change: The Adoption / Innovation Paradox and How to Avoid It

Bruce Simpson, co-founder of SwitchGear Consulting and Trusted Co-pilot for Large-scale Change: The Adoption / Innovation Paradox and How to Avoid It

SHOW NOTES One of the big challenges in Customer Experience is managing all of the changing initiatives that are ... Read more

13 Feb 2019

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