Ranked #1
Canadian Spa Icons Celine Tadrissi, and Elena Zinchenko: How Spas Thrive through Constant Innovation
Canadian Spa Icons Celine Tadrissi, and Elena Zinchenko: How Spas Thrive through Constant Innovation
In this episode we sit down with two of Canada’s leading entrepreneurs in the spa industry and take a close look a how e... Read more
16 Dec 2021
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42mins
Ranked #2
Jean-Guy de Gabriac: Achieving That “WOW” Experience in a World-Class Spa
Jean-Guy de Gabriac: Achieving That “WOW” Experience in a World-Class Spa
Few would argue that the luxury spa industry requires among the highest standards of guest experience in the world, in w... Read more
21 Jul 2021
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50mins
Ranked #3
Mike Saulpaugh: The Customer Centric World of the New Jersey Wedding Event
Mike Saulpaugh: The Customer Centric World of the New Jersey Wedding Event
Super glad to be back with you! I took some time away from the podcast during this pandemic. And now that I’m back and ... Read more
7 Jul 2021
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35mins
Ranked #4
The Future of Retail: Bringing the in-store experience into your home. Guest Oscar Sachs, CEO and Co-Founder of Salesfloor
The Future of Retail: Bringing the in-store experience into your home. Guest Oscar Sachs, CEO and Co-Founder of Salesfloor
SHOW NOTES Traditional retail has been on a slow, but steady decline for probably the last decade. So much so that reta... Read more
8 Dec 2020
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30mins
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Ranked #5
Nic Faitos, Founder and Senior Partner of Starbright Floral Design, on Delivering 5-Star Customer Experience to New York’s Top Hotels
Nic Faitos, Founder and Senior Partner of Starbright Floral Design, on Delivering 5-Star Customer Experience to New York’s Top Hotels
SHOW NOTES Let’s say you ran a business. I’m not going to tell you what kind of business. I’m going to let you ... Read more
24 Nov 2020
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Ranked #6
Guest Ann-Marie Clendenin on How COVID-19 is Transforming the Retail Customer Experience
Guest Ann-Marie Clendenin on How COVID-19 is Transforming the Retail Customer Experience
SHOW NOTES About Today’s Episode What would it take for you to go to a brick and mortar, say clothing store. Wou... Read more
22 Jul 2020
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Ranked #7
Boost AI, and how AI is helping Norway’s SR Bank Maintain their Customer Promise During Covid-19
Boost AI, and how AI is helping Norway’s SR Bank Maintain their Customer Promise During Covid-19
SHOW NOTES Today we have two guests: Henry Iversen, Chief Commercial Officer and Co-Founder of Boost.ai (one of N... Read more
22 Apr 2020
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Ranked #8
Raymond Reddy – Co-founder and CEO of Ritual, on how Adding Digital to Your Business Makes the Human to Human Experience Better
Raymond Reddy – Co-founder and CEO of Ritual, on how Adding Digital to Your Business Makes the Human to Human Experience Better
SHOW NOTES Today’s guest is Raymond Reddy, co-founder and CEO of the highly successful Ritual – which enables soc... Read more
2 Oct 2019
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Ranked #9
Ash Anil: How Technical Safety BC Focuses on Customer Experience and Why it Pays Off
Ash Anil: How Technical Safety BC Focuses on Customer Experience and Why it Pays Off
SHOW NOTES Today’s guest, Ash Anil, is Business Leader at Technical Safety BC.. Why is a government organization... Read more
29 Apr 2019
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Ranked #10
Bruce Simpson, co-founder of SwitchGear Consulting and Trusted Co-pilot for Large-scale Change: The Adoption / Innovation Paradox and How to Avoid It
Bruce Simpson, co-founder of SwitchGear Consulting and Trusted Co-pilot for Large-scale Change: The Adoption / Innovation Paradox and How to Avoid It
SHOW NOTES One of the big challenges in Customer Experience is managing all of the changing initiatives that are ... Read more
13 Feb 2019
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