Ranked #1
UC & Contact Center: Building a Holistic Business Case
UC & Contact Center: Building a Holistic Business Case
UC & Contact Center: Building a Holistic Business Case IT consultant Steve Leaden lays out the whys and how-tos of g... Read more
9 Mar 2018
•
25mins
Ranked #2
Cloud Letting You Down?
Cloud Letting You Down?
Cloud Letting You Down? Making the leap from the premises to the cloud can be problematic for real-time communications. ... Read more
14 Mar 2019
•
28mins
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Ranked #3
On-Prem, Cloud, Hybrid? How to Approach the Skype for Business Decision
On-Prem, Cloud, Hybrid? How to Approach the Skype for Business Decision
UC&C consultant Kevin Kieller, a partner at enableUC, shares pointers for making the right architectural choices for... Read more
7 Feb 2017
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29mins
Ranked #4
Future Talk: One Voice Bot to Another
Future Talk: One Voice Bot to Another
Voice bots will one day interact conversationally, provided audio quality is up to snuff, as we discuss with Jon Arnold,... Read more
23 Mar 2020
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33mins
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Ranked #5
Comms APIs: Pushing the Enterprise Edge
Comms APIs: Pushing the Enterprise Edge
Mark Winther, head of IDC's global telecom consulting practice, gives us his take on how CPaaS providers evolve beyond t... Read more
24 May 2017
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23mins
Ranked #6
Inside the Contact Center-CRM Integration
Inside the Contact Center-CRM Integration
Go-to contact center authority Sheila McGee-Smith shares why the benefits of providing CRM access to your agents outweig... Read more
13 Mar 2019
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18mins
Ranked #7
Tips for Navigating Productivity Landmines
Tips for Navigating Productivity Landmines
Honeywell IT exec Darwin Jebha shares best practices learned in outfitting 130,000 global employees with the UC&C to... Read more
24 Apr 2019
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29mins
Ranked #8
What's a Container? And What Does It Have to Do With UC?
What's a Container? And What Does It Have to Do With UC?
UC analyst Zeus Kerravala explains why this piece of modern cloud architecture promises to impact communications profoun... Read more
3 Sep 2019
•
19mins
Ranked #9
Cloud PBX: No Need for Trepidation
Cloud PBX: No Need for Trepidation
Enterprise IT exec Michael Ehrich, with Acquia, shares deployment tips, lessons learned, and benefits of doing voice in ... Read more
12 Nov 2018
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14mins
Ranked #10
UCaaS Scorecard: Rating the Market Leaders
UCaaS Scorecard: Rating the Market Leaders
Diane Myers, senior research director at IHS Markit, walks us through her 2017 UC-as-a-service report... and shares what... Read more
18 May 2017
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29mins
Ranked #11
Getting Proactive on E-911
Getting Proactive on E-911
An effective E-911 implementation doesn't just happen; it takes a solid strategy. Tune in for tips from IT expert Irwin ... Read more
12 Mar 2018
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22mins
Ranked #12
Not Your Father's Telecom Expense Management
Not Your Father's Telecom Expense Management
Not Your Father's Telecom Expense Management If you think telecom expense management applies to your regular old busine... Read more
9 Jun 2017
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29mins
Ranked #13
Getting -- and Staying -- Ahead on Team Collaboration
Getting -- and Staying -- Ahead on Team Collaboration
Before standardizing on a team collaboration tool for your users, you've got to go deep on differentiation strategies, p... Read more
1 Mar 2019
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21mins
Ranked #14
How to Harvest Your PBX Budget
How to Harvest Your PBX Budget
In this Enterprise Connect session preview, Marty Parker, of UniComm Consulting, talks about the whys and hows of making... Read more
11 Feb 2019
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21mins
Ranked #15
UC&C Adoption: Focus on the Why
UC&C Adoption: Focus on the Why
UC analyst Blair Pleasant shares this and other tips in a pre-EC session preview.
5 Mar 2019
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13mins
Ranked #16
UCaaS Consolidation: Mulling Over Mitel's ShoreTel Buy
UCaaS Consolidation: Mulling Over Mitel's ShoreTel Buy
Industry watcher Elka Popova, a Frost & Sullivan program director, shares her perspective on this acquisition, discu... Read more
27 Jul 2017
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21mins
Ranked #17
UC Lockdown: Knowing How to Keep Hackers at Bay
UC Lockdown: Knowing How to Keep Hackers at Bay
From protecting against new vulnerabilities to keeping security assessments up to date, security consultant Mark Collier... Read more
3 Mar 2017
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27mins
Ranked #18
Cloud Architectures: How They Differ & What That Means for You
Cloud Architectures: How They Differ & What That Means for You
UC analyst Blair Pleasant sorts through the myriad cloud architectural models underlying UCaaS and CCaaS offerings, and ... Read more
24 Feb 2017
•
22mins
Ranked #19
Talking Speech Tech for the Enterprise
Talking Speech Tech for the Enterprise
In advance of his speech tech tutorial at EC18, communications analyst Jon Arnold explores what voice means in a post-PB... Read more
7 Mar 2018
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33mins
