Business problem solving and improvement

The LEAN approach to business at a small cosmetics firm.

COSi: Introducing the 'LEAN' approach

Training staff to use the LEAN approach in the workplace.

COSi: Training staff to use LEAN

A look at what makes the LEAN system attractive to use.

COSi: The attractions of  LEAN

A look at the how Scottish Power used the six sigma methodology in order to solve issues of  business decline brought on by the deregulation of electricity and gas.

Scottish Power: Introducing Six Sigma

A look at how Scottish Power used Six Sigma to streamline and improve their customer correspondence process.

Scottish Power: Applying Six Sigma

A look at how Scottish Power use Six Sigma to manage projects and streamline the audit process.

Scottish Power: Auditing and initiating projects

This series of tracks looks at how two quite different industries respond to problem solving. They show that methodology is similar regardless of the industry's focus or size. Material is taken from The Open University Course T889 Problem solving and improvement: quality and other approaches.

Business problem solving and improvement - for iPod/iPhone

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