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Service Design Podcast

In this podcast Laurens Somers and Jeroen Depuydt, Service Designers at Knight Moves Belgium have conversations about Service Design with practitioners from around the world. This podcast is produced ... Read more

Ranked #1

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MINI EPISODE - SDGC19 CHRIS FERGUSON

MINI EPISODE - SDGC19 CHRIS FERGUSON

You heard Chris Ferguson (Founder of service design agency Bridgeable) on this podcast before. We spoke to him as a visi... Read more

23 Sep 2019

31mins

Ranked #2

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Mini episode - Anticipation for #SDGC19

Mini episode - Anticipation for #SDGC19

In anticipation of the in Oktober we spoke to , one of the local organisers of the conference. Shannon is Senior Manage... Read more

6 Sep 2019

20mins

Ranked #3

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EPISODE 35: PLAYMOBIL PRO WITH VICTORIA DOBBIE

EPISODE 35: PLAYMOBIL PRO WITH VICTORIA DOBBIE

A couple of months ago, we noticed an interesting video on Linkedin. In this video Playmobil announced their new toolkit... Read more

30 Jul 2019

30mins

Ranked #4

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EPISODE 34: ARENA LIVE - THE FUTURE OF WORK

EPISODE 34: ARENA LIVE - THE FUTURE OF WORK

Increasing automation in our workplaces, demographic shifts and a customer-based economy are drastically changing the wa... Read more

26 Jun 2019

1hr 11mins

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Ranked #5

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EPISODE 33: Award winner - Tesco Bank & Modern Human

EPISODE 33: Award winner - Tesco Bank & Modern Human

Tesco Bank and Modern human won the ‘best in private sector’ service design award for their project Phoenix. We spoke wi... Read more

3 May 2019

52mins

Ranked #6

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EPISODE 32: Award winner - Fjord & the West Midland Police

EPISODE 32: Award winner - Fjord & the West Midland Police

Fjord en West Midland Police won the award best in public sector for their project ‘Developing a police force’s digital ... Read more

18 Mar 2019

42mins

Ranked #7

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EPISODE 31: Award winner public sector - Innovationguiden

EPISODE 31: Award winner public sector - Innovationguiden

Innovationsguiden won the Professional Non-Profit/Public Sector award. Innovationguiden is an ongoing project that aims ... Read more

12 Feb 2019

37mins

Ranked #8

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EPISODE 30: Transforming Cork County Council with Julianne Coughlan

EPISODE 30: Transforming Cork County Council with Julianne Coughlan

Cork County Council is the second largest local authority in Ireland. They offer over 600 services to the civilians of C... Read more

22 Jan 2019

39mins

Ranked #9

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EPISODE 29: ARENA LIVE - HUMAN CENTRED ORGANISATIONS

EPISODE 29: ARENA LIVE - HUMAN CENTRED ORGANISATIONS

As we shifted from a product-based economy into a service-based economy, customers are more and more pampered with good ... Read more

20 Dec 2018

26mins

Ranked #10

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EPISODE 28: DESIGNING TO DELIVER - A CONFERENCE RECAP

EPISODE 28: DESIGNING TO DELIVER - A CONFERENCE RECAP

We went to the Service Design Global Conference in Dublin where we attended lots of inspiring talks and hands-on worksho... Read more

29 Nov 2018

57mins

Ranked #11

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EPISODE 27: MARC STICKDORN - TOOLS AND WAYS ON HOW TO IMPLEMENT SERVICE DESIGN IN LARGE ORGANISATIONS

EPISODE 27: MARC STICKDORN - TOOLS AND WAYS ON HOW TO IMPLEMENT SERVICE DESIGN IN LARGE ORGANISATIONS

Marc Stickdorn is a well-known person in the Service Design world. That’s understandable for many reasons!  He is one of... Read more

20 Aug 2018

50mins

Ranked #12

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EPISODE 26: Arena Live Service design and education

EPISODE 26: Arena Live Service design and education

New technologies, a continuously changing lifestyle and new jobs and disciplines present serious challenges in the field... Read more

3 Jul 2018

1hr 35mins

Ranked #13

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EPISODE 25: Looking back and forward

EPISODE 25: Looking back and forward

We can’t believe its already our 25th episode! In september 2016 we published the first episode. Not sure where this adv... Read more

14 May 2018

23mins

Ranked #14

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EPISODE 24: WINNER FOR ORGANISATIONAL IMPACT IN THE PUBLIC SECTOR

EPISODE 24: WINNER FOR ORGANISATIONAL IMPACT IN THE PUBLIC SECTOR

Together with the city of Rotterdam, service design agency Muzus won the award for organisational impact in the public s... Read more

19 Apr 2018

36mins

Ranked #15

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EPISODE 23: Student winner for business innovation in the private sector

EPISODE 23: Student winner for business innovation in the private sector

In this episode we speak to Hyunyim Park who won together with her team the student award for business innovation in the... Read more

6 Apr 2018

35mins

Ranked #16

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EPISODE 22: Award winner for best commercial project: Redefining the TELUS Renewals Experience

EPISODE 22: Award winner for best commercial project: Redefining the TELUS Renewals Experience

In this episode we speak to the Service Design award winners for the best commercial project. Judy Mellett is director S... Read more

22 Mar 2018

1hr 1min

Ranked #17

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EPISODE 21: Awards winners - Ella Walding

EPISODE 21: Awards winners - Ella Walding

Ella Walding won the Service Design student award for her graduation project at the Royal Collage of Art in Londen. Toge... Read more

4 Feb 2018

43mins

Ranked #18

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EPISODE 20: Awards winners - Design in Schools

EPISODE 20: Awards winners - Design in Schools

This year Service Design award for systemic change in education went to ‘Design Managers Australia (DMA)’ and Macquarie ... Read more

4 Feb 2018

49mins

Ranked #19

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EPISODE 19: Chris Ferguson CEO Bridgeable

EPISODE 19: Chris Ferguson CEO Bridgeable

Chris is a Service Design Strategist, founder and CEO of the Canadian Design Agency Bridgeable. At Bridgeable they work ... Read more

31 Jan 2018

42mins

Ranked #20

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EPISODE 18: ARENA live blockchain edition

EPISODE 18: ARENA live blockchain edition

BC is a game changing technology that brings some unique benefits. For us there are some properties that make Blockchain... Read more

19 Jan 2018

43mins

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