Maureen Fagan's guest appearances

Maureen Fagan

Gut + Science

Outside the Patient's Door

Brian Helleland

Steve Long

Bonnie Clipper

Jennefer Pursifull

Jeremie Kubicek

Scott Miller

David Butler

Mark Miller

Derek Lundsten

David Black

Chris Byers

Neal Phalora

Gary Brackett

Andy Hamilton

Mike Reynolds

OwlTail

For the month of May, Gut + Science is highlighting leadership in the healthcare industry and we brought Dr. Maureen Fagan, Chief Nursing Executive for the University of Miami Health System, back to kick off the series. In this episode, Maureen shares her insights on building trust. For her, the practice starts with asking powerful questions and modeling the behavior you want to see in those you lead. As you listen, you’ll learn how to create an environment where people feel encouraged to discuss problems openly so they can be easily identified and resolved. Book Recommendation:  The Omnivore's Dilemma by Michael Pollan Daring Greatly by Brene Brown  Additional Resources: - Learn more about the PeopleForward Network:www.peopleforwardnetwork.com

For the month of May, Gut + Science is highlighting leadership in the healthcare industry and we brought <a href="https://www.linkedin.com/in/maureen-fagan-dnp-mha-fnp-bc-faan-866a406/" rel="noopener noreferrer nofollow" target="_blank">Dr. Maureen Fagan</a>, Chief Nursing Executive for the <a href="https://umiamihealth.org/" rel="noopener noreferrer nofollow" target="_blank">University of Miami Health System</a>, back to kick off the series. In this episode, Maureen shares her insights on building trust. For her, the practice starts with asking powerful questions and modeling the behavior you want to see in those you lead. As you listen, you’ll learn how to create an environment where people feel encouraged to discuss problems openly so they can be easily identified and resolved. Book Recommendation: <ul> <li><a href="https://www.amazon.com/Omnivores-Dilemma-Natural-History-Meals/dp/0143038583" rel="noopener noreferrer nofollow" target="_blank">The Omnivore's Dilemma</a> <a href="https://www.amazon.com/Omnivores-Dilemma-Natural-History-Meals/dp/0143038583" rel="noopener noreferrer nofollow" target="_blank">by Michael Pollan</a></li> <li><a href="https://www.amazon.com/Daring-Greatly-Courage-Vulnerable-Transforms/dp/1592408419" rel="noopener noreferrer nofollow" target="_blank">Daring Greatly</a> <a href="https://www.amazon.com/Daring-Greatly-Courage-Vulnerable-Transforms/dp/1592408419" rel="noopener noreferrer nofollow" target="_blank">by Brene Brown</a></li> </ul> Additional Resources: - Learn more about the PeopleForward Network:<a href="http://www.peopleforwardnetwork.com/" rel="noopener noreferrer nofollow" target="_blank">www.peopleforwardnetwork.com</a>

Creating a Safe Space, First with Dr. Maureen Fagan and David Black

We know empowering employees is critical. But, how do you place trust in others when wrong decisions can make the difference between the life or death of a patient?   Michael Burgett, an Area Vice President at Medxcel, and  Maureen Fagan, the Chief Nursing Executive at the University of Miami Hospitals and Clinics Health System, join to discuss their successful strategies.  What is Michael and Maureen’s secret to success? Creating a safe environment for people to fail. Without it, Michael and Maureen recognize that more decisions would fall on their shoulders. Discover how to effectively empower your teams on this episode of Outside the Patient’s Door.

We know empowering employees is critical. But, how do you place trust in others when wrong decisions can make the difference between the life or death of a patient?  <a href="https://www.linkedin.com/in/michael-burgett-crb-chfm-mba-88aa5987/" rel="nofollow" target="_blank"> Michael Burgett</a>, an Area Vice President at Medxcel, and <a href="https://www.linkedin.com/in/maureen-fagan-dnp-mha-fnp-bc-faan-866a406/" rel="nofollow" target="_blank"> Maureen Fagan</a>, the Chief Nursing Executive at the <a href="https://umiamihealth.org/" rel="nofollow" target="_blank">University of Miami Hospitals and Clinics Health System</a>, join to discuss their successful strategies.  What is Michael and Maureen’s secret to success? Creating a safe environment for people to fail. Without it, Michael and Maureen recognize that more decisions would fall on their shoulders. Discover how to effectively empower your teams on this episode of Outside the Patient’s Door.

Empowering Your Team with Maureen Fagan and Michael Burgett

Dr. Maureen Fagan is the Chief Nursing Executive at University of Miami Health System in Miami, FL. She is passionate about leading resilience and helping people recharge.  In this episode, Maureen recounts her leadership journey this year on the frontlines of healthcare and shares best practices to help employees find their “reserves”.  Truth You Can Act On    1. Listen to Hear and Empathize    Supporting Quotes Maureen Fagan: “You see an executive that's on the floor in what we would call the trenches. That's our slang for being on the unit and seeing the patients and meeting the patients and hearing their stories, and I can see that when I do that nursing leadership in the end, the nurses on the frontline that are their staff step back and listen to me. They listened to me talking to the patient. And when I'm talking with the patient, I'm cognizant of the fact that I'm modeling the behavior, that I would like them to have the comportment of what I would like them to be providing.” Maureen Fagan: “You're staying on point with what the patient is explained to you. And if the patient is sad about, um, having gotten COVID and they just couldn't believe it, and that they didn't think it would happen to them, you're obviously saying, ‘I'm so sorry that this happened to you.’ You're being able to meet them where they are at this moment. So what you're doing is focusing the negative mindset that the patient is in currently, and then you're saying, in your mind, ‘How am I actually going to be focusing on something positive?’ So you're taking that mindset, that negative mindset, and giving it the reframe that we talked about to something positive.”   2. Don’t Take the Bait   Supporting Quote Maureen Fagan: “I think if you reflect back and use the lens of objectivity, you know, I know I got triggered by when he, or she said this or that. And then that made me do what? I tell my staff, and I've told myself this for years, don't take the bait when something is happening right there. There might be somebody that you're having a conversation with and it's becoming provocative for some reason, and you want to make a point. I think if you actually respond back with, ‘Well, you know, I think that because ___,’, that actually just cascades. And so when you're looking back on this after the event is over or the conversation is over, I think when you reflect back that begins your process of how you restore and rejuvenate yourself based on your reflection.”   3. Take Time to Recharge   Supporting Quote Maureen Fagan: “Part of my self-care is when I get home, I am quiet for a solid hour. I don't watch television. I don't read. I sit outside and I think sitting outside, no matter what the temperature is, if you're dressed the right way to be able to actually breathe without your mask outside, without anyone else being around you is a saving grace in this pandemic.”   4. Have Energizing Talks   Supporting Quotes Maureen Fagan: “One of the things we like to do is to come on [Zoom] a little bit earlier and just chat it up. That's been fun because whoever is on early, you get to say hello to and talk about other things, too. And when the new folks come on, you can see them come on before they actually come on. So, if you're already talking, the other person realizes, ‘Oh, you know, I really want to talk to these people, too.’ And now we have another two minutes before we're actually going to start the Zoom. So I find that a lot of fun.” Maureen Fagan: “I think to be, to be a little silly changes the energy in a room and to be silly with, um, without hurting someone's feelings. So silly stays in a realm of being funny and being childlike in its environment. And that is a very high energy field to be like that it's like singing, singing is another very high energy field that you can capture. But silliness does that too.” Book Recommendations   The Omnivore’s Dilemma by Michael Pollan  Brené Brown  Sponsor    Wambi.org – Wambi is about human connections. We view feedback as the fuel for interpersonal growth and are always striving to achieve the highest versions of ourselves and to lift others up along the way. 

Dr. Maureen Fagan is the Chief Nursing Executive at University of Miami Health System in Miami, FL. She is passionate about leading resilience and helping people recharge.  In this episode, Maureen recounts her leadership journey this year on the frontlines of healthcare and shares best practices to help employees find their “reserves”.  Truth You Can Act On  1. Listen to Hear and Empathize  Supporting Quotes Maureen Fagan: “You see an executive that's on the floor in what we would call the trenches. That's our slang for being on the unit and seeing the patients and meeting the patients and hearing their stories, and I can see that when I do that nursing leadership in the end, the nurses on the frontline that are their staff step back and listen to me. They listened to me talking to the patient. And when I'm talking with the patient, I'm cognizant of the fact that I'm modeling the behavior, that I would like them to have the comportment of what I would like them to be providing.” Maureen Fagan: “You're staying on point with what the patient is explained to you. And if the patient is sad about, um, having gotten COVID and they just couldn't believe it, and that they didn't think it would happen to them, you're obviously saying, ‘I'm so sorry that this happened to you.’ You're being able to meet them where they are at this moment. So what you're doing is focusing the negative mindset that the patient is in currently, and then you're saying, in your mind, ‘How am I actually going to be focusing on something positive?’ So you're taking that mindset, that negative mindset, and giving it the reframe that we talked about to something positive.” 2. Don’t Take the Bait Supporting Quote Maureen Fagan: “I think if you reflect back and use the lens of objectivity, you know, I know I got triggered by when he, or she said this or that. And then that made me do what? I tell my staff, and I've told myself this for years, don't take the bait when something is happening right there. There might be somebody that you're having a conversation with and it's becoming provocative for some reason, and you want to make a point. I think if you actually respond back with, ‘Well, you know, I think that because ___,’, that actually just cascades. And so when you're looking back on this after the event is over or the conversation is over, I think when you reflect back that begins your process of how you restore and rejuvenate yourself based on your reflection.” 3. Take Time to Recharge Supporting Quote Maureen Fagan: “Part of my self-care is when I get home, I am quiet for a solid hour. I don't watch television. I don't read. I sit outside and I think sitting outside, no matter what the temperature is, if you're dressed the right way to be able to actually breathe without your mask outside, without anyone else being around you is a saving grace in this pandemic.” 4. Have Energizing Talks Supporting Quotes Maureen Fagan: “One of the things we like to do is to come on [Zoom] a little bit earlier and just chat it up. That's been fun because whoever is on early, you get to say hello to and talk about other things, too. And when the new folks come on, you can see them come on before they actually come on. So, if you're already talking, the other person realizes, ‘Oh, you know, I really want to talk to these people, too.’ And now we have another two minutes before we're actually going to start the Zoom. So I find that a lot of fun.” Maureen Fagan: “I think to be, to be a little silly changes the energy in a room and to be silly with, um, without hurting someone's feelings. So silly stays in a realm of being funny and being childlike in its environment. And that is a very high energy field to be like that it's like singing, singing is another very high energy field that you can capture. But silliness does that too.” Book Recommendations <ul> <li><a href="https://www.amazon.com/Omnivores-Dilemma-Natural-History-Meals/dp/0143038583" rel="nofollow" target="_blank"> The Omnivore’s Dilemma by Michael Pollan</a></li> <li><a href="https://www.amazon.com/Bren%25C3%25A9-Brown/e/B001JP45BA%3Fref=dbs_a_mng_rwt_scns_share" rel="nofollow" target="_blank"> Brené Brown</a></li> </ul> Sponsor <ul> <li><a href="http://Wambi.org" rel="nofollow" target="_blank">Wambi.org</a> – Wambi is about human connections. We view feedback as the fuel for interpersonal growth and are always striving to achieve the highest versions of ourselves and to lift others up along the way.</li> </ul>