Heath Ritenour's guest appearances

Heath Ritenour

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Gratitude Through Hard Times

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Welcome Back to Gratitude Through Hard Times! You’ll learn on this episode how one of the nation’s insurance leaders is fueled by authenticity and vulnerability, superpowers available to all of us if we’re brave enough to go there. In the case of our guest, Heath Ritenour, a bout with cancer proved an opportunity to drop the corporate mask in favor of prioritizing human connection among the 1,500 employees and 72,000 customers affiliated with Insurance of America (IOAUSA), among the nation’s largest private agencies. We learn about how Heath came to embrace the family business, founded by his parents, and carve out a leadership style that has supported exponential growth. As he explains to Host Chris Schembra, Heath has reaped profound rewards through the practice of gratitude, personally and in the workplace context. He doesn’t bother with the posturing and business armor so many of us reflexively wear, looking instead for those human places where relationships flourish. It’s a formula that attracts and retains great talent and cements loyalty among customers in direct proportion. “The transformational side of building deeper relationships and being open, of being connected with your team, is more growth, more profit and a happier, more cohesive team,” says Heath. And that’s exactly how things have played out at Orlando-based IOA’s 60 locations and counting. Empathy is woven into the corporate fabric and serves as an invitation for growth through hard times. So go ahead! Be brave. Drop the mask and make that shift. When we remember to witness life’s blessings, we are generating more of the same. It’s all a question staying mindful, says Heath: “It’s not what you gotta do but what you get to do!” Want to follow what the thought leaders at IOAUSA are up to? You can find their blog  at this link. You can also learn all about their corporate 1° Difference philosophy by clicking here. If you’d like to learn more about Chris and his 7:47 Virtual Gratitude Experience or subscribe to our newsletter, please visit this link. Click hereto hear more fascinating conversations with Fortune 500 CEOs, professional athletes and entertainerswho have shared their human stories on Gratitude Through Hard Times. KEY TOPICS:If you could give credit or thanks to one person in your life that you don’t give enough credit or thanks to – that you’ve never thought to thank – who would that be and why? Coach Fred, a recently deceased high school football coach who was tough but also helped Heath learn to prioritize his commitments in business – and life!Shifting Mindset: How thoughtful, deep conversations with an early mentor helped Heath reorder his sense of what really mattered in life (well beyond girls, partying and football!).About Authenticity: A look at the sense of trust and honesty Heath’s high school football coach cultivated and how it enabled the younger man to embrace enduring values.Leaning Into Vulnerability: Why Heath has come to understand that being transparent, even where we feel weak or challenged, is integral to establishing real trust with teams.Getting Real: About Heath’s bout with cancer and how that journey became an opportunity to shed the posturing, discard the corporate mask and lead with empathy.Tip of the Hat to Mom &amp; Dad: What it looks like to develop a business based on advocacy, partnership and consultative advice and how Heath ultimately took the baton.If Not You, Who? How Heath came to a spiritual understanding that he had something to bring to his family business and clientele.Exponential Growth: About the organic way in which Heath (in spite of his fears) has worked with his team to build IOA and its unique corporate culture and values.It’s the Setbacks! Heath explains why challenge and adversity are a growth opportunity. It’s when we blow it or fall short that we’re offered the chance to evolve and deepen.The Impediment to Action Advances Action: Why today’s atmosphere of scarcity, anxiety and rapid technological change offers an invitation to turn suffering – and whatever stands in the way – into a path towards promise.Heath’s Top Advice:Take stock and recognize that very likely the most challenging times are also the ones that prompt the most growth and spiritual development.Recognize the power in offering vulnerability as a meeting place and valuable intersection for bonding in every arena of life.Be brave. Drop the mask – then watch good things happen!Remember that profit and growth are an outgrowth of nurturing relationships.Closing Thoughts:Navigating the current crisis of disconnection and alienation in the workplace demands an attitude of empathy, service and heart. Do business the right way – by investing in your people – and the community will thrive and demonstrate great returns!When you cultivate gratitude through daily practice, you have it to share!Make the shift! Remember: It’s not what you “gotta do,” it’s what you get to do!  QUOTABLE“Heath has grown his company by investing in his people, doing business the good way, honoring faith, taking care of families and knowing your business is only as good as your people.” (Chris) “So much in people’s lives we forget the importance of the impact we make on people … and there’s nothing better than (changing lives). It’s better than money or anything I can think of.” (Heath) “Gratitude just feels good to give, even if the recipient isn’t here to receive it.” (Chris) “When I’m open with my weaknesses and challenges – when I’m authentic and vulnerable in that way – it opens (others) up to feel comfortable being more open with me. And then you can build a more cohesive relationship from there.” (Heath) “We all know there’s no perfect. It’s a fool’s errand. It’s a treadmill to nowhere. We’re all flawed and we all have issues!” (Heath) “The greater you can empathize with what your teammates are actually going through, the greater your ability to actually work together to innovate and create outsized business results.” (Chris) “The transformational side of building deeper relationships and being open, of being connected with your team, is more growth, more profit and a happier, more cohesive team. And that’s what I think any business leader should want!” (Heath) “It’s very simple: Take off your mask. Number two: Invite your team to take off their masks. Number three: Invite your customers to take off their masks.” (Chris) “Having a mindset of being grateful changes the way you feel and how you show up. It changes the way you deal with and overcome difficulties. Take a few minutes to think not about what you want and don’t have but the blessings in your life!” (Heath) LINKS/FURTHER RESOURCES:Click here to listen to episode 225, featuring Geoff McDonald’s insights into Mental health and well-being.Learn more about “emotional regulation,” why it’s important and strategies to help you get there at this link.Click here to find out about Kurt Vonnegut’s “Man in the Hole” theory.More thoughts on gratitude from CEO Ron Carson on this episode of Gratitude Through Hard Times.Check out works by Marcus Aurlelius and the Stoics at this website.Listen to Jim Harter of the Gallup Poll correlate customer engagement with employee engagement on this episode of Gratitude Through Hard Times. ABOUT OUR GUEST:Heath has been in the insurance industry for over 20 years, and I currently serve as chairman of Insurance Office of America (IOA). He also holds the property and casualty general lines (2-20) and health and life (including variable annuity contracts, 2-15) insurance licenses. His experience with insurance includes personal, business, risk management, and countless other types of coverage. Since becoming a member of the team in 1996, Heath has worked with his peers and professional network to continue expanding and improving IOA — which is now one of the largest privately held insurance agencies in the country.He also plays an active role as president of the IOA Foundation and is proud to have been acknowledged as an industry leader. FOLLOW OUR GUEST:WEBSITE | LINKEDIN ABOUT OUR HOST:Chris Schembra is a philosopher, question asker and facilitator. He's a columnist at Rolling Stone magazine, USA Today calls him their "Gratitude Guru" and he's spent the last six years traveling around the world helping people connect in meaningful ways. As the offshoot of his #1 Wall Street Journal bestselling book, "Gratitude Through Hard Times: Finding Positive Benefits Through Our Darkest Hours,"he uses this podcast to blend ancient stoic philosophy and modern-day science to teach how the principles of gratitude can be used to help people get through their hard times. FOLLOW CHRIS:WEBSITE | INSTAGRAM | LINKEDIN| BOOKS

Welcome Back to Gratitude Through Hard Times! You’ll learn on this episode how one of the nation’s insurance leaders is fueled by authenticity and vulnerability, superpowers available to all of us if we’re brave enough to go there. In the case of our guest, Heath Ritenour, a bout with cancer proved an opportunity to drop the corporate mask in favor of prioritizing human connection among the 1,500 employees and 72,000 customers affiliated with Insurance of America (IOAUSA), among the nation’s largest private agencies. We learn about how Heath came to embrace the family business, founded by his parents, and carve out a leadership style that has supported exponential growth. As he explains to Host Chris Schembra, Heath has reaped profound rewards through the practice of gratitude, personally and in the workplace context. He doesn’t bother with the posturing and business armor so many of us reflexively wear, looking instead for those human places where relationships flourish. It’s a formula that attracts and retains great talent and cements loyalty among customers in direct proportion. “The transformational side of building deeper relationships and being open, of being connected with your team, is more growth, more profit and a happier, more cohesive team,” says Heath. And that’s exactly how things have played out at Orlando-based IOA’s 60 locations and counting. Empathy is woven into the corporate fabric and serves as an invitation for growth through hard times. So go ahead! Be brave. Drop the mask and make that shift. When we remember to witness life’s blessings, we are generating more of the same. It’s all a question staying mindful, says Heath: “It’s not what you gotta do but what you get to do!” <h3>Want to follow what the thought leaders at IOAUSA are up to? You can find their blog  <a href="https://www.ioausa.com/blog/" rel="nofollow" target="_blank">at this link</a>. You can also learn all about their corporate 1° Difference philosophy <a href="https://www.ioausa.com/our-mission/" rel="nofollow" target="_blank">by clicking here</a>.</h3> If you’d like to learn more about Chris and his 7:47 Virtual Gratitude Experience or subscribe to our newsletter, please <a href="https://www.747club.org/newsletter" rel="nofollow" target="_blank">visit this link</a>. Click <a href="https://www.747club.org/podcasthome" rel="nofollow" target="_blank">here</a>to hear more fascinating conversations with Fortune 500 CEOs, professional athletes and entertainerswho have shared their human stories on Gratitude Through Hard Times. KEY TOPICS:<ul><li>If you could give credit or thanks to one person in your life that you don’t give enough credit or thanks to – that you’ve never thought to thank – who would that be and why? Coach Fred, a recently deceased high school football coach who was tough but also helped Heath learn to prioritize his commitments in business – and life!</li><li>Shifting Mindset: How thoughtful, deep conversations with an early mentor helped Heath reorder his sense of what really mattered in life (well beyond girls, partying and football!).</li><li>About Authenticity: A look at the sense of trust and honesty Heath’s high school football coach cultivated and how it enabled the younger man to embrace enduring values.</li><li>Leaning Into Vulnerability: Why Heath has come to understand that being transparent, even where we feel weak or challenged, is integral to establishing real trust with teams.</li><li>Getting Real: About Heath’s bout with cancer and how that journey became an opportunity to shed the posturing, discard the corporate mask and lead with empathy.</li><li>Tip of the Hat to Mom &amp; Dad: What it looks like to develop a business based on advocacy, partnership and consultative advice and how Heath ultimately took the baton.</li><li>If Not You, Who? How Heath came to a spiritual understanding that he had something to bring to his family business and clientele.</li><li>Exponential Growth: About the organic way in which Heath (in spite of his fears) has worked with his team to build IOA and its unique corporate culture and values.</li><li>It’s the Setbacks! Heath explains why challenge and adversity are a growth opportunity. It’s when we blow it or fall short that we’re offered the chance to evolve and deepen.</li><li>The Impediment to Action Advances Action: Why today’s atmosphere of scarcity, anxiety and rapid technological change offers an invitation to turn suffering – and whatever stands in the way – into a path towards promise.</li><li>Heath’s Top Advice:</li><li>Take stock and recognize that very likely the most challenging times are also the ones that prompt the most growth and spiritual development.</li><li>Recognize the power in offering vulnerability as a meeting place and valuable intersection for bonding in every arena of life.</li><li>Be brave. Drop the mask – then watch good things happen!</li><li>Remember that profit and growth are an outgrowth of nurturing relationships.</li><li>Closing Thoughts:</li><li>Navigating the current crisis of disconnection and alienation in the workplace demands an attitude of empathy, service and heart. </li><li>Do business the right way – by investing in your people – and the community will thrive and demonstrate great returns!</li><li>When you cultivate gratitude through daily practice, you have it to share!</li><li>Make the shift! Remember: It’s not what you “gotta do,” it’s what you get to do! </li></ul> QUOTABLE<ul><li>“Heath has grown his company by investing in his people, doing business the good way, honoring faith, taking care of families and knowing your business is only as good as your people.” (Chris)</li></ul> <ul><li>“So much in people’s lives we forget the importance of the impact we make on people … and there’s nothing better than (changing lives). It’s better than money or anything I can think of.” (Heath)</li></ul> <ul><li>“Gratitude just feels good to give, even if the recipient isn’t here to receive it.” (Chris)</li></ul> <ul><li>“When I’m open with my weaknesses and challenges – when I’m authentic and vulnerable in that way – it opens (others) up to feel comfortable being more open with me. And then you can build a more cohesive relationship from there.” (Heath)</li></ul> <ul><li>“We all know there’s no perfect. It’s a fool’s errand. It’s a treadmill to nowhere. We’re all flawed and we all have issues!” (Heath)</li></ul> <ul><li>“The greater you can empathize with what your teammates are actually going through, the greater your ability to actually work together to innovate and create outsized business results.” (Chris)</li></ul> <ul><li>“The transformational side of building deeper relationships and being open, of being connected with your team, is more growth, more profit and a happier, more cohesive team. And that’s what I think any business leader should want!” (Heath)</li></ul> <ul><li>“It’s very simple: Take off your mask. Number two: Invite your team to take off their masks. Number three: Invite your customers to take off their masks.” (Chris)</li></ul> <ul><li>“Having a mindset of being grateful changes the way you feel and how you show up. It changes the way you deal with and overcome difficulties. Take a few minutes to think not about what you want and don’t have but the blessings in your life!” (Heath)</li></ul> LINKS/FURTHER RESOURCES:<ul><li>Click <a href="https://www.747club.org/podcast/geoffmcdonald" rel="nofollow" target="_blank">here</a> to listen to episode 225, featuring Geoff McDonald’s insights into Mental health and well-being.</li><li>Learn more about “emotional regulation,” why it’s important and strategies to help you get there <a href="https://www.simplypsychology.org/emotional-regulation.html" rel="nofollow" target="_blank">at this link</a>.</li><li>Click <a href="https://storyempire.com/2021/01/06/basic-plots-vonneguts-man-in-hole/" rel="nofollow" target="_blank">here</a> to find out about Kurt Vonnegut’s “Man in the Hole” theory.</li><li>More thoughts on gratitude from CEO Ron Carson on <a href="https://open.spotify.com/episode/7oIhLZnfeYZnH260rBM0gA" rel="nofollow" target="_blank">this episode</a> of Gratitude Through Hard Times.</li><li>Check out works by Marcus Aurlelius and the Stoics at <a href="https://www.goodreads.com/quotes/1101396-the-impediment-to-action-advances-action-what-stands-in-the" rel="nofollow" target="_blank">this website</a>.</li><li>Listen to Jim Harter of the Gallup Poll correlate customer engagement with employee engagement on <a href="https://www.747club.org/podcast/jimharter" rel="nofollow" target="_blank">this episode</a> of Gratitude Through Hard Times.</li></ul> ABOUT OUR GUEST:Heath has been in the insurance industry for over 20 years, and I currently serve as chairman of Insurance Office of America (IOA). He also holds the property and casualty general lines (2-20) and health and life (including variable annuity contracts, 2-15) insurance licenses. His experience with insurance includes personal, business, risk management, and countless other types of coverage. Since becoming a member of the team in 1996, Heath has worked with his peers and professional network to continue expanding and improving IOA — which is now one of the largest privately held insurance agencies in the country.He also plays an active role as president of the IOA Foundation and is proud to have been acknowledged as an industry leader. FOLLOW OUR GUEST:<a href="https://www.ioausa.com/our-people/#leadership" rel="nofollow" target="_blank">WEBSITE</a> | <a href="https://www.linkedin.com/in/heathritenour/" rel="nofollow" target="_blank">LINKEDIN</a> ABOUT OUR HOST:Chris Schembra is a philosopher, question asker and facilitator. He's a columnist at Rolling Stone magazine, USA Today calls him their "Gratitude Guru" and he's spent the last six years traveling around the world helping people connect in meaningful ways. As the offshoot of his #1 Wall Street Journal bestselling book, <a href="https://www.goodreads.com/book/show/61294828-gratitude-through-hard-times?from_search=true&amp;from_srp=true&amp;qid=FTyrc81l16&amp;rank=2" rel="nofollow" target="_blank">"Gratitude Through Hard Times: Finding Positive Benefits Through Our Darkest Hours,"</a>he uses this podcast to blend ancient stoic philosophy and modern-day science to teach how the principles of gratitude can be used to help people get through their hard times. FOLLOW CHRIS:<a href="https://www.747club.org" rel="nofollow" target="_blank">WEBSITE</a> | <a href="https://www.instagram.com/747club/" rel="nofollow" target="_blank">INSTAGRAM</a> | <a href="https://www.linkedin.com/in/schembra/" rel="nofollow" target="_blank">LINKEDIN</a>| <a href="https://www.goodreads.com/search?utf8=%E2%9C%93&amp;query=chris+schembra" rel="nofollow" target="_blank">BOOKS</a>

Heath Ritenour: Leaning Into Vulnerability

Heath Ritenour joined Insurance Office of America in 1996. He was named Chief Executive Officer in 2008 and became Chairman in 2019. Since taking the helm, Heath has helped IOA grow to the 13th largest privately held insurance agency in the country. He firmly believes in serving IOA’s clients passionately, meticulously, and resourcefully. Heath strives for IOA to be a leader in innovation and to be different in an industry of sameness.  This Episode is Sponsored By:  Raine Mahdi and Austin talk about how to start a business at $500 or less, the types of businesses that work best, how to do it, what resources you need to use, all of it is there. If you want to check out that episode, you should become a Patreon member by visiting: millionaire-interviews.com/patreon Capterra is the leading, free online resource to help you find the best software solution for your business. With over 850,000 reviews of products from real users, discover everything you need to make an informed decision! To help support the show, go visit them at: millionaire-interviews.com/capterra Freshbooks invoicing and accounting software is designed specifically for small business owners. Freshbooks grows alongside your business, so you’ll always have the tools you need when you need them without ever having to learn the ins and outs of accounting. Try it FREE for thirty days, no catch and no credit card required, just go to: millionaire-interviews.com/freshbooks    Want to Support the Show? Well we'd love for you to join our Patreon Group!  What's in it for you?  Well you'll instantly get a scheduled call from Austin, where he'll help you with your current or future business... Sign-Up Now at millionaire-interviews.com/patreon. 😀😎😍    For Show Notes, Key Points, Contact Info, Resources Mentioned, &amp; the Fabulous 4 Questions on this episode visit our website:  Heath Ritenour Interview.   Support this Podcast via Patreon   Feedback? Questions? Comments? We would love to hear from you! Hollar at us via: Twitter (@acpeek or @millionairepod), Instagram (@millionaire_interviews), LinkedIn (@austincpeek), Facebook (@millionaireinterviews), or Email: austin@millionaire-interviews.com. 😎😍😀

Heath Ritenour joined Insurance Office of America in 1996. He was named Chief Executive Officer in 2008 and became Chairman in 2019. Since taking the helm, Heath has helped IOA grow to the 13th largest privately held insurance agency in the country. He firmly believes in serving IOA’s clients passionately, meticulously, and resourcefully. Heath strives for IOA to be a leader in innovation and to be different in an industry of sameness.  This Episode is Sponsored By: <ul> <li>Raine Mahdi and Austin talk about how to start a business at $500 or less, the types of businesses that work best, how to do it, what resources you need to use, all of it is there. If you want to check out that episode, you should become a Patreon member by visiting: <a href="millionaire-interviews.com/patreon" rel="nofollow" target="_blank">millionaire-interviews.com/patreon</a></li> <li>Capterra is the leading, free online resource to help you find the best software solution for your business. With over 850,000 reviews of products from real users, discover everything you need to make an informed decision! To help support the show, go visit them at: <a href="millionaire-interviews.com/capterra" rel="nofollow" target="_blank">millionaire-interviews.com/capterra</a></li> <li>Freshbooks invoicing and accounting software is designed specifically for small business owners. Freshbooks grows alongside your business, so you’ll always have the tools you need when you need them without ever having to learn the ins and outs of accounting. Try it FREE for thirty days, no catch and no credit card required, just go to: <a href="millionaire-interviews.com/freshbooks" rel="nofollow" target="_blank">millionaire-interviews.com/freshbooks</a></li> </ul> Want to Support the Show? Well we'd love for you to join our Patreon Group!  What's in it for you?  Well you'll instantly get a scheduled call from Austin, where he'll help you with your current or future business... Sign-Up Now at <a href="https://millionaire-interviews.com/patreon" rel="nofollow" target="_blank">millionaire-interviews.com/patreon</a>. 😀😎😍  For Show Notes, Key Points, Contact Info, Resources Mentioned, &amp; the Fabulous 4 Questions on this episode visit our website: <a href="https://millionaire-interviews.com/podcast/heath-ritenour/" rel="nofollow" target="_blank"> Heath Ritenour Interview</a>.  <a href="http://millionaire-interviews.com/patreon" rel="payment nofollow" target="_blank">Support this Podcast via Patreon</a> Feedback? Questions? Comments? We would love to hear from you! Hollar at us via: Twitter (<a href="https://twitter.com/acpeek" rel="noopener nofollow" target="_blank">@acpeek</a> or <a href="https://twitter.com/MillionairePod" rel="noopener nofollow" target="_blank">@millionairepod</a>), Instagram (<a href="https://www.instagram.com/millionaire_interviews/" rel="noopener nofollow" target="_blank">@millionaire_interviews</a>), LinkedIn (<a href="https://www.linkedin.com/in/austincpeek/" rel="nofollow" target="_blank">@austincpeek</a>), Facebook (<a href="https://www.facebook.com/millionaireinterviews/" rel="nofollow" target="_blank">@millionaireinterviews</a>), or Email: <a href="mailto:austin@millionaire-interviews.com" rel="noopener">austin@millionaire-interviews.com</a>. 😎😍😀

166: Overcoming Cancer to Build a $250M+ Insurance Business - Heath Ritenour of Insurance Office of America

Topics we discuss:How to stand out in an industry of "sameness"What Heath focused on in order to go from $70 million in revenue to over $220 million.Why he says all of his growth came from failuresHow to become radically efficient so you can spend more time with those you love.How cancer taught Heath the true meaning behind Jesus's words in 2 Corinthians 12:9, "...my power is made perfect in weakness." Books mentioned:Tools for TitansNever Split the DifferenceOutliersThe Second Machine Age Guest Info:To learn more about Heath and his company, visit https://www.ioausa.com/Or you can email Heath at heath.Ritenour@ioausa.com Apply for the Mastermind:If you are an established Christian entrepreneur or business owner and serious about growing your network and your brand, apply to be part of our 2020 mastermind at kingdomcapitalists.co Help us grow this show:If you are enjoying this content, please take a moment to take a screenshot and share it on your social media outlets!

Topics we discuss:How to stand out in an industry of "sameness"What Heath focused on in order to go from $70 million in revenue to over $220 million.Why he says all of his growth came from failuresHow to become radically efficient so you can spend more time with those you love.How cancer taught Heath the true meaning behind Jesus's words in 2 Corinthians 12:9, "...my power is made perfect in weakness." Books mentioned:<a href="https://www.amazon.com/Tools-Titans-Billionaires-World-Class-Performers/dp/1328683788/ref=sr_1_1?crid=K163R0KTX721&amp;keywords=tools+for+titans+tim+ferriss&amp;qid=1578270452&amp;sprefix=tools+for+titans+%2Caps%2C194&amp;sr=8-1" rel="nofollow" target="_blank">Tools for Titans</a><a href="https://www.amazon.com/Never-Split-Difference-Negotiating-Depended-ebook/dp/B014DUR7L2" rel="nofollow" target="_blank">Never Split the Difference</a><a href="https://www.amazon.com/Outliers-Story-Success-Malcolm-Gladwell-ebook/dp/B001ANYDAO/ref=sr_1_2?crid=3O743650CUI49&amp;keywords=outliers&amp;qid=1578270523&amp;s=digital-text&amp;sprefix=outli%2Cdigital-text%2C198&amp;sr=1-2" rel="nofollow" target="_blank">Outliers</a><a href="https://www.amazon.com/Second-Machine-Age-Prosperity-Technologies-ebook/dp/B00D97HPQI/ref=sr_1_1?crid=1FOYOXH259ARH&amp;keywords=2nd+machine+age&amp;qid=1578270544&amp;s=digital-text&amp;sprefix=2nd+mach%2Cdigital-text%2C189&amp;sr=1-1" rel="nofollow" target="_blank">The Second Machine Age</a> Guest Info:To learn more about Heath and his company, visit <a href="https://www.ioausa.com/" rel="nofollow" target="_blank">https://www.ioausa.com/</a>Or you can email Heath at heath.Ritenour@ioausa.com Apply for the Mastermind:If you are an established Christian entrepreneur or business owner and serious about growing your network and your brand, apply to be part of our 2020 mastermind at <a href="www.kingdomcapitalists.co" rel="nofollow" target="_blank">kingdomcapitalists.co</a> Help us grow this show:If you are enjoying this content, please take a moment to take a screenshot and share it on your social media outlets!

Overcoming Fear, Self-Doubt, and Cancer to Build a $220 Million Dollar Company with Heath Ritenour | CEO of Insurance Office of America