Michael Lawder's guest appearances

Michael Lawder

Digiday Live

Science of CX

Erika Nardini

David Levy

Mike Finnegan

Kendra Scott

Emma Grede

Steve Williams

Nick Graham

Julie Hansen

Christopher Caen

Neil Vogel

David Fischer

Rob Schutz

Howard Mittman

Katherine Power

Geoff Schiller

OwlTail

The definition of artificial intelligence and what technology constitutes it remains highly debatable. Michael Lawder, svp of customer care at Samsung Electronics in North America, said AI tech isn't advanced enough yet regardless. Lawder discusses AI's potential, integrating AI into customer service, data privacy and more in the session from the Digiday AI summit.

<p>The definition of artificial intelligence and what technology constitutes it remains highly debatable. Michael Lawder, svp of customer care at Samsung Electronics in North America, said AI tech isn't advanced enough yet regardless. Lawder discusses AI's potential, integrating AI into customer service, data privacy and more in the session from the Digiday AI summit.</p>

Samsung’s Michael Lawder: 'Human interaction is a gray area' in AI