5 Podcast Episodes
519: Dr. Mat Duerden - Designing a World-Class Experience, Transformational Learning, The Wonder Switch, & Earning a High NPS Score
519: Dr. Mat Duerden - Designing a World-Class Experience, Transformational Learning, The Wonder Switch, & Earning a High NPS Score
Text Hawk to 66866 to become part of "Mindful Monday." Join 10's of thousands of your fellow learning leaders and receiv... Read more
26 Mar 2023
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54mins
Mat Duerden from Brigham Young University
Mat Duerden from Brigham Young University
Mat Duerden is a professor at Brigham Young University and coauthor of the book, Designing Experiences. Mat walks us th... Read more
12 May 2021
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53mins
60 // Designing Experiences Part 3 - Story and Services with Dr. Bob Rossman & Dr. Mat Duerden
60 // Designing Experiences Part 3 - Story and Services with Dr. Bob Rossman & Dr. Mat Duerden
Today’s episode is the third and final part of an extended conversation about experience design with Dr. Bob Rossman and... Read more
20 Apr 2021
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28mins
59 // Designing Experiences Part 2 - Elements & Touchpoints with Dr. Bob Rossman & Dr. Mat Duerden
59 // Designing Experiences Part 2 - Elements & Touchpoints with Dr. Bob Rossman & Dr. Mat Duerden
Today’s episode is the second part of an extended conversation about experience design with Dr. Bob Rossman and Dr. Mat ... Read more
16 Apr 2021
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55mins
58 // Designing Experiences Part 1 - Defining 'Experience' with Dr. Bob Rossman & Dr. Mat Duerden
58 // Designing Experiences Part 1 - Defining 'Experience' with Dr. Bob Rossman & Dr. Mat Duerden
Dr. Bob Rossman is professor and dean emeritus at the College of Applied Science and Technology at Illinois State Univer... Read more
6 Apr 2021
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53mins