Lili Luo's guest appearances

Lili Luo

SJSU iSchool Audio/Video Podcast

Eric Goldman

Tom Peters

Trevor Lewis

Ray Bradbury

Charles Schwab

John Phillips

Scott Brown

Joe Murphy

David Best

Patrick Sweeney

Bryan McCann

Geof Huth

Anil Chawla

Steve Bailey

Don Burke

OwlTail

Toward Sustaining Professional Development: Identification of Essential Chat Reference Competencies and Effective Training TechniquesChat reference is a reference conduit completely based on real-time electronic interaction. The fundamental principle stays the same across all reference services – assisting users in fulfilling their information needs. But when it comes to the process of how reference services are conducted, chat reference has set itself apart from email-based or face-to-face reference. The difference exists in so many aspects that general reference competencies need to be reexamined to ensure quality performance in chat reference services. A two-stage study was conducted to determine essential chat reference competencies and effective training techniques to deliver them. Findings from this study and how they could benefit the professional preparation for chat reference librarians will be discussed in the presentation.A captioned version of this presentation is available on the SLIS Website.

<b>Toward Sustaining Professional Development: Identification of Essential Chat Reference Competencies and Effective Training Techniques</b>Chat reference is a reference conduit completely based on real-time electronic interaction. The fundamental principle stays the same across all reference services – assisting users in fulfilling their information needs. But when it comes to the process of how reference services are conducted, chat reference has set itself apart from email-based or face-to-face reference. The difference exists in so many aspects that general reference competencies need to be reexamined to ensure quality performance in chat reference services. A two-stage study was conducted to determine essential chat reference competencies and effective training techniques to deliver them. Findings from this study and how they could benefit the professional preparation for chat reference librarians will be discussed in the presentation.<br/>A captioned version of this presentation is available on the SLIS Website.

Lili Luo: Identification of Essential Chat Reference Competencies and Effective Training Techniques (AUDIO)

Lili Luo: Identification of Essential Chat Reference Competencies and Effective Training Techniques (VIDEO)