Micah Peterson's guest appearances

Micah Peterson

Easy Mojo Podcast

First Contact: Stories of the Call Center

Knowledge Cast by Enterprise Knowledge

David Clarke

Patrick Cleary

Adam Stone

Ken Hanes

Megan Brown

Laurie Gray

Melvin Dillon

Clyde Brown

Lisa Sullivan

Stephanie Hill

Bill Donabedian

Krystal Peterson

Zach Wahl

Travis Talbert

Erica Butler

OwlTail

In the rapidly evolving world of contact centers, the convergence of knowledge management and artificial intelligence stands at the forefront of transformation. This latest episode welcomes Micah Peterson, a seasoned professional with over 15 years in the knowledge management sector. As a Knowledge-Centered Services (KCS) certified expert, Peterson has not only revolutionized organizational knowledge strategies but has also crafted patented software to empower businesses globally.   Tune in to garner insights from an industry trailblazer and discover how real-time guidance is reshaping the contact center landscape.

In the rapidly evolving world of contact centers, the convergence of knowledge management and artificial intelligence stands at the forefront of transformation. This latest episode welcomes Micah Peterson, a seasoned professional with over 15 years in the knowledge management sector. As a Knowledge-Centered Services (KCS) certified expert, Peterson has not only revolutionized organizational knowledge strategies but has also crafted patented software to empower businesses globally. Tune in to garner insights from an industry trailblazer and discover how real-time guidance is reshaping the contact center landscape.

Knowledge Management and AI Real-time Guidance for Contact Centers: Micah Peterson

Enterprise Knowledge COO Joe Hilger speaks with Micah Peterson, VP of Product Management at ProcedureFlow. Micah is a knowledge management expert and enthusiast, and has been helping companies transform their knowledge management for more than 15 years. ProcedureFlow allows organizations of all sizes to document their processes online in simple hyperlinked flowcharts. Once processes are mapped, you can use them to reduce training time, ensure consistency, and socialize your workflows to improve them. ProcedureFlow ensures teams get accurate information at the exact moment they need it, improving proficiency whether you're a tenured employee or a brand new hire.

Enterprise Knowledge COO Joe Hilger speaks with Micah Peterson, VP of Product Management at ProcedureFlow. Micah is a knowledge management expert and enthusiast, and has been helping companies transform their knowledge management for more than 15 years. ProcedureFlow allows organizations of all sizes to document their processes online in simple hyperlinked flowcharts. Once processes are mapped, you can use them to reduce training time, ensure consistency, and socialize your workflows to improve them. ProcedureFlow ensures teams get accurate information at the exact moment they need it, improving proficiency whether you're a tenured employee or a brand new hire.

Micah Peterson - Vice President of Product Management at ProcedureFlow

On this episode, Brian and Daniel sit down with Micha Peterson, singer/songwriter, Brewer, and all around awesome human being. We discuss his life in the great state of Oregon and his work with local musicians there. Be sure to check out the music from his band, Second Son and the Raindogs!To check out Micah’s music, go here https://secondsonandtheraindogs.bandcamp.comAnd of course, stay tuned too easymojobaby.com for everything Easy Mojo!

On this episode, Brian and Daniel sit down with Micha Peterson, singer/songwriter, Brewer, and all around awesome human being. We discuss his life in the great state of Oregon and his work with local musicians there. Be sure to check out the music from his band, Second Son and the Raindogs!To check out Micah’s music, go here <a href="https://secondsonandtheraindogs.bandcamp.com" rel="nofollow" target="_blank">https://secondsonandtheraindogs.bandcamp.com</a>And of course, stay tuned too<a href="https://www.easymojobaby.com" rel="nofollow" target="_blank"> easymojobaby.com</a> for everything Easy Mojo!

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