Guillaume Laporte's guest appearances

Guillaume Laporte

VUX World

Clavardage

Dan Miller

David Clark

John Campbell

Greg Bennett

Jon Chu

Jeff Smith

Bob Moore

Dave Grossman

Scott Stephenson

Matt Hartman

Steve Penrod

Andrew Wilson

Mark Webster

Tom Hewitson

Jeff Adams

OwlTail

5 milliards de personnes utilisent les plateformes de messagerie chaque mois dans le monde. Pourtant les marques se saisissent encore trop peu de ces canaux. Comment démarrer ? 2020 a été une année particulièrement difficile pour l'industrie du travel. Nous faisons le point avec Guillaume Laporte, le CEO de Mindsay.  Mindsay est le leader mondial des IA conversationnelles dans le tourisme. Quel impact sur son équipe, sur son produit, sur la stratégie de développement de son entreprise et sur ses clients ?   Clavardage, c'est le premier podcast dédié au marketing conversationnel animé par Simon Robic. Clavardage est un podcast Screeb

5 milliards de personnes utilisent les plateformes de messagerie chaque mois dans le monde. Pourtant les marques se saisissent encore trop peu de ces canaux. Comment démarrer ? 2020 a été une année particulièrement difficile pour l'industrie du travel. Nous faisons le point avec Guillaume Laporte, le CEO de Mindsay.  Mindsay est le leader mondial des IA conversationnelles dans le tourisme. Quel impact sur son équipe, sur son produit, sur la stratégie de développement de son entreprise et sur ses clients ?  Clavardage, c'est le premier podcast dédié au marketing conversationnel animé par Simon Robic. Clavardage est un podcast Screeb

Clavardage #23 - Quel impact du Covid sur le leader mondial du chatbot travel, avec Guillaume Laporte de Mindsay

Mindsay CEO, Guillaume Laporte joins us to share how you can use conversational AI to improve and scale your customer care and support.Win free tickets to All About Voice 2019All About Voice is Europe's biggest and best voice event, and the team at 169 Labs are offering two free tickets to VUX World listeners!To be in with a chance of winning one of two free tickets to the event in Munich on October 11th, all you need to do is:Send a tweet using #AAV19 and tell us your favourite voice experience of 2019 so far.Winners will be announced on next week's show!In this episodeWe dig deep into how conversational AI is helping some of Europe's biggest airlines scale their customer care operations, and give you some food for thought as to how you could do the same for your industry or clients.Guillaume also shares with us some of the best surfaces to implement conversational AI, as well as some of the most successful use cases to focus on and where you should start when thinking of introducing conversational AI for the first time.We discuss the differences between customer care and customer support and the future of the two in a voice-first world.LinksMindsay websiteMindsay on LinkedINMindsay on TwitterEmail Guillaume Hosted on Acast. See acast.com/privacy for more information.

Mindsay CEO, Guillaume Laporte joins us to share how you can use conversational AI to improve and scale your customer care and support. <h2>Win free tickets to All About Voice 2019</h2><a href="https://www.allaboutvoice.io/" rel="nofollow" target="_blank">All About Voice</a> is Europe's biggest and best voice event, and the team at <a href="https://www.169labs.com/" rel="nofollow" target="_blank">169 Labs</a> are offering two free tickets to VUX World listeners!To be in with a chance of winning one of two free tickets to the event in Munich on October 11th, all you need to do is:Send a tweet using <a href="https://twitter.com/search?q=aav19" rel="nofollow" target="_blank">#AAV19</a> and tell us your favourite voice experience of 2019 so far.Winners will be announced on next week's show! <h3>In this episode</h3>We dig deep into how conversational AI is helping some of Europe's biggest airlines scale their customer care operations, and give you some food for thought as to how you could do the same for your industry or clients.Guillaume also shares with us some of the best surfaces to implement conversational AI, as well as some of the most successful use cases to focus on and where you should start when thinking of introducing conversational AI for the first time.We discuss the differences between customer care and customer support and the future of the two in a voice-first world. <h3>Links</h3><a href="https://www.mindsay.com/" rel="nofollow" target="_blank">Mindsay website</a><a href="https://www.linkedin.com/company/mindsayai/" rel="nofollow" target="_blank">Mindsay on LinkedIN</a><a href="https://twitter.com/Mindsay_ai" rel="nofollow" target="_blank">Mindsay on Twitter</a><a href="mailto:guillaume@mindsay.com">Email Guillaume</a> Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer nofollow" target="_blank">acast.com/privacy</a> for more information.

Conversational AI for customer care with Guillaume Laporte