Dana Tessier's guest appearances

Dana Tessier

APQC Podcasts

Knowledge Cast by Enterprise Knowledge

OwlTail

In this episode, EK CEO Zach Wahl speaks with Dana Tessier, Director of Knowledge Management at Shopify. Dana has been at Shopify for over 6 years and has built a Knowledge Management department of over 100 team members that delivers services to Support, Sales, IT, HR, and other teams across the globe. Her work on improving the internal transfer of knowledge in organizations has led her to oversee the design and implementation of external-facing customer self-service strategies to improve customer experience, reduce support costs, and create an engaging digital experience. Dana has also recently released a book, Handbook of Research on Organizational Culture Strategies for Effective Knowledge Management and Performance, which defines the relationship between organizational culture and knowledge management and how they impact one another.  As a special bonus, Knowledge Cast listeners can use the code "IGI50" to receive a 50% discount on the book. 

In this episode, EK CEO Zach Wahl speaks with Dana Tessier, Director of Knowledge Management at Shopify. Dana has been at Shopify for over 6 years and has built a Knowledge Management department of over 100 team members that delivers services to Support, Sales, IT, HR, and other teams across the globe. Her work on improving the internal transfer of knowledge in organizations has led her to oversee the design and implementation of external-facing customer self-service strategies to improve customer experience, reduce support costs, and create an engaging digital experience. Dana has also recently released a book, <a href="https://www.igi-global.com/book/handbook-research-organizational-culture-strategies/263388" rel="nofollow" target="_blank">Handbook of Research on Organizational Culture Strategies for Effective Knowledge Management and Performance</a>, which defines the relationship between organizational culture and knowledge management and how they impact one another.  As a special bonus, Knowledge Cast listeners can use the code "IGI50" to receive a 50% discount on the book.

Dana Tessier - Director of Knowledge Management at Shopify

On this podcast, APQC’s Lauren Trees talks with Dana Tessier, Director of Knowledge Management at Shopify, about the cultural enablers and barriers for effective KM. Click the link below to purchase Dana’s new book and use the code “IGI50” for a 50% discount:  Handbook of Research on Organizational Culture Strategies for Effective Knowledge Management and Performance  Subscribe to us on iTunes or wherever you get your podcasts!

On this podcast, APQC’s Lauren Trees talks with Dana Tessier, Director of Knowledge Management at Shopify, about the cultural enablers and barriers for effective KM. Click the link below to purchase Dana’s new book and use the code “IGI50” for a 50% discount:  <ul><li><a href="https://www.igi-global.com/book/handbook-research-organizational-culture-strategies/263388" rel="nofollow" target="_blank">Handbook of Research on Organizational Culture Strategies for Effective Knowledge Management and Performance</a></li> </ul> <a href="https://link.chtbl.com/apqcpodcasts" rel="nofollow" target="_blank">Subscribe to us on iTunes</a> or wherever you get your podcasts!