Jenna Gotthelf's guest appearances

Jenna Gotthelf

Keys To The Shop : Equipping Coffee Retail Professionals

Michael Phillips

Scott Anthony Barlow

Pete Mockaitis

Jill Schlesinger

Steve Rhinehart

Laura Gonzalez

Ryan Fisher

Kwame Christian

Dave Stachowiak

Jeff Taylor

Kevin Nealon

Michael Tan

Peter Giuliano

Greg McKeown

Erica Escalante

OwlTail

Jesse Harriott

Anu Menon

Part 2 of 2023 Coffee Fest Live NYC interviews! In these interviews I sit down with stellar presenters and lecturers to dig deep into a range of relevant and important topics that will help make you and your coffee business better. This time we are joined by Jesse Harriott, Jenna Gotthelf, and Anu Menon! To start us off on part 2 we are going to talk with Jesse Harriott of Copper Horse Coffee! Jesse is a long time friend of mine and Co-founder of Copper Horse Coffee in Ithaca, NY.  He has been serving coffee for 20 years, Roasting, training, and consulting for 18 years and has accumulated a lot of recognitions and awards at Coffee Fest, Golden Bean, and has amassed an incredible amount of wisdom and experience over these decades of coffee craft and leadership. In this conversation we discuss what is at the core of a successful coffee shop's operations.  ​​Next we chat with Jenna Gotthelf of Counter Culture Coffee.  Jenna Gotthelf is an advocate for creating progressive and approachable learning opportunities for anyone who brews coffee. Jenna is based in NYC and is the wholesale education manager for Counter Culture Coffee, where she oversees the barista training program carried out in Training Centers across the country. Jenna is also a long time US Coffee Championships competitor and has placed everywhere from first to last to somewhere in the middle in Brewers Cup and Barista Competitions Jenna and I discuss the need for coffee bars to educate their customers in  ways that empower them and give them tools for success and how to meet them where they are in their coffee journey.  Finally we are talking with Anu Menon of Driftaway Coffee.  Anu Menon is a founder at Driftaway Coffee, a sustainability-focused direct-to-consumer coffee roaster based in Brooklyn, NY. An engineer-turned-marketing consultant, she leads Customer Experience &amp; Sustainability at Driftaway and is passionate about building an approachable, equitable &amp; transparent coffee value chain. Anu sits down with me to talk about how we can reach out to our customers via digital platforms and what practical steps we can take to create access, change, and culture regardless of physical location.    Links:  www.copperhorsecoffee.com www.counterculturecoffee.com www.driftawaycoffee.com   Related episodes:  162 : Discussing “Baristastainability” w/ Jenna Gotthelf of Counter Culture Coffee  SPECIAL: Coffee Fest Live! Chicago 2022 Part 1 w/ Luke Waite, Kris Christian, and Perfect Cube  SPECIAL: Coffee Fest Live! Chicago 2022 Part 2 w/ Marissa Childers, Jess Gulino, and Tony Dreyfuss 157 : Four from the Floor : Interviews from Coffee Fest Indianapolis 2019  142 : Entrepreneur Interviews from Coffee Fest NYC!     www.coffeefest.com

Part 2 of 2023 Coffee Fest Live NYC interviews! In these interviews I sit down with stellar presenters and lecturers to dig deep into a range of relevant and important topics that will help make you and your coffee business better. This time we are joined by Jesse Harriott, Jenna Gotthelf, and Anu Menon! To start us off on part 2 we are going to talk with Jesse Harriott of Copper Horse Coffee! Jesse is a long time friend of mine and Co-founder of Copper Horse Coffee in Ithaca, NY.  He has been serving coffee for 20 years, Roasting, training, and consulting for 18 years and has accumulated a lot of recognitions and awards at Coffee Fest, Golden Bean, and has amassed an incredible amount of wisdom and experience over these decades of coffee craft and leadership. In this conversation we discuss what is at the core of a successful coffee shop's operations.  ​​Next we chat with Jenna Gotthelf of Counter Culture Coffee.  Jenna Gotthelf is an advocate for creating progressive and approachable learning opportunities for anyone who brews coffee. Jenna is based in NYC and is the wholesale education manager for Counter Culture Coffee, where she oversees the barista training program carried out in Training Centers across the country. Jenna is also a long time US Coffee Championships competitor and has placed everywhere from first to last to somewhere in the middle in Brewers Cup and Barista Competitions Jenna and I discuss the need for coffee bars to educate their customers in  ways that empower them and give them tools for success and how to meet them where they are in their coffee journey.  Finally we are talking with Anu Menon of Driftaway Coffee.  Anu Menon is a founder at <a href="https://streaklinks.com/BbZbaRZbG0MsDMdZDw7IiArJ/https%3A%2F%2Fdriftaway.coffee%2F" rel="nofollow" target="_blank">Driftaway Coffee</a>, a sustainability-focused direct-to-consumer coffee roaster based in Brooklyn, NY. An engineer-turned-marketing consultant, she leads Customer Experience &amp; Sustainability at Driftaway and is passionate about building an approachable, equitable &amp; transparent coffee value chain. Anu sits down with me to talk about how we can reach out to our customers via digital platforms and what practical steps we can take to create access, change, and culture regardless of physical location.  Links:  <a href="https://www.copperhorsecoffee.com" rel="nofollow" target="_blank">www.copperhorsecoffee.com</a> <a href="https://www.counterculturecoffee.com" rel="nofollow" target="_blank">www.counterculturecoffee.com</a> <a href="https://www.driftawaycoffee.com" rel="nofollow" target="_blank">www.driftawaycoffee.com</a> Related episodes:  <a href="https://keystotheshop.com/2019/07/baristastainability/" rel="nofollow" target="_blank">162 : Discussing “Baristastainability” w/ Jenna Gotthelf of Counter Culture Coffee</a> <a href="https://keystotheshop.com/2022/07/special-coffee-fest-live-chicago-2022-part-1-w-luke-waite-kris-christian-and-perfect-cube/" rel="nofollow" target="_blank"> SPECIAL: Coffee Fest Live! Chicago 2022 Part 1 w/ Luke Waite, Kris Christian, and Perfect Cube</a> <a href="https://keystotheshop.com/2022/07/special-coffee-fest-live-chicago-2022-part-2-w-marissa-childers-jess-gulino-and-tony-dreyfuss/" rel="nofollow" target="_blank"> SPECIAL: Coffee Fest Live! Chicago 2022 Part 2 w/ Marissa Childers, Jess Gulino, and Tony Dreyfuss</a> <a href="https://keystotheshop.com/2019/06/cfindy/" rel="nofollow" target="_blank">157 : Four from the Floor : Interviews from Coffee Fest Indianapolis 2019</a> <a href="https://keystotheshop.com/2019/03/142-entrepreneur-interviews-from-coffee-fest-nyc/" rel="nofollow" target="_blank"> 142 : Entrepreneur Interviews from Coffee Fest NYC!</a> <a href="https://www.coffeefest.com/louisville" rel="nofollow" target="_blank">www.coffeefest.com</a>

SPECIAL: Coffee Fest Live! NYC 2023 Part 2 w/ Jesse Harriott, Jenna Gotthelf, Anu Menon!

The sustainability of the barista profession is a subject that needs to be talked about more. Trouble is that we have accepted that the kind of turn-over we see within the ranks of baristas is how it will always be and cannot be helped. In truth, much of what contributes to a barista leaving their job or leaving coffee is entirely preventable by focusing on "Baristastainability" My guest today, Jenna Gotthelf, is an 8 years specialty coffee veteran and educator with Counter Culture Coffee. Jenna spearheaded this critical professional development project that is based on the results of a globally circulated survey of owners, managers, and baristas. The survey asks professionals about their training, being valued at work, human resources, compensation, working conditions, and other very pointed questions that shed light on some root causes for employee turn-over and professional burn-out.  In this conversation we will be talking with Jenna about some of the results of the survey and what kinds of actions and steps can be taken to correct course and build a more sustainable barista profession that in turn builds a stronger retail coffee industry.  This is important work and I am so glad for Jenna taking this on!      LINKS: The presentation "Baristastainability" will be available at the link below soon. Stay tuned! www.counterculturecoffee.com/learn 

The sustainability of the barista profession is a subject that needs to be talked about more. Trouble is that we have accepted that the kind of turn-over we see within the ranks of baristas is how it will always be and cannot be helped. In truth, much of what contributes to a barista leaving their job or leaving coffee is entirely preventable by focusing on "Baristastainability" My guest today, Jenna Gotthelf, is an 8 years specialty coffee veteran and educator with Counter Culture Coffee. Jenna spearheaded this critical professional development project that is based on the results of a globally circulated survey of owners, managers, and baristas. The survey asks professionals about their training, being valued at work, human resources, compensation, working conditions, and other very pointed questions that shed light on some root causes for employee turn-over and professional burn-out.  In this conversation we will be talking with Jenna about some of the results of the survey and what kinds of actions and steps can be taken to correct course and build a more sustainable barista profession that in turn builds a stronger retail coffee industry.  This is important work and I am so glad for Jenna taking this on!  LINKS: The presentation "Baristastainability" will be available at the link below soon. Stay tuned! <a href="https://counterculturecoffee.com/learn" rel="nofollow" target="_blank">www.counterculturecoffee.com/learn </a>

162 : Discussing "Baristastainability" w/ Jenna Gotthelf of Counter Culture Coffee