Jeff Nicholson
12 Podcast Episodes
The top frustrations of customers and agents are the same - Interview with Jeff Nicholson of Pega
The top frustrations of customers and agents are the same - Interview with Jeff Nicholson of Pega
Today’s interview is with Jeff Nicholson, Global Leader, CRM Strategy for Pega, where he heads up the company’s CRM mark... Read more
1 Sep 2021
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50mins
The New Way to Take Care of a Customer: Autonomous Customer Service Featuring Jeff Nicholson
The New Way to Take Care of a Customer: Autonomous Customer Service Featuring Jeff Nicholson
Top Takeaways:.- 56% of consumers go to a company's website before they call customer service. In many cases, this ... Read more
20 Apr 2021
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25mins
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How to Win the Right Way Featuring Jeff Nicholson
How to Win the Right Way Featuring Jeff Nicholson
22 Mar 2021
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The Spirit of Entrepreneurship with Tracer CEO and Co-Founder, Jeff Nicholson
The Spirit of Entrepreneurship with Tracer CEO and Co-Founder, Jeff Nicholson
In This Episode… We talk to Jeff Nicholson, Co-Founder and CEO of marketing data platform Tracer and advisory board memb... Read more
30 Sep 2020
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38mins
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Leading with Empathy Featuring Jeff Nicholson
Leading with Empathy Featuring Jeff Nicholson
Top Takeaways:- Even before the world was disrupted by a pandemic, customer service was hard. Customers already tho... Read more
19 May 2020
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28mins
Jeff Nicholson - Success is a Journey. Enjoy It.
Jeff Nicholson - Success is a Journey. Enjoy It.
In this episode of the Superpowers podcast, Bill and Chris talk with Jeff Nicholson, the charismatic and fiercely passio... Read more
4 May 2020
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59mins
Service Utopia with Guest Jeff Nicholson
Service Utopia with Guest Jeff Nicholson
Shep Hyken interviews Jeff Nicholson. They discuss self-service, points of friction and effort, and Jeff’s newest whitep... Read more
9 Apr 2019
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28mins
Episode 291: Vayner Media and Marketing in Asia Pacific with Jeff Nicholson
Episode 291: Vayner Media and Marketing in Asia Pacific with Jeff Nicholson
Jeff Nicholson, chief media officer of Vayner Media joined us in a conversation on the expansion of their business footp... Read more
29 Mar 2019
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27mins
Ep. 52 - Jeff Nicholson, CMO of VaynerMedia
Ep. 52 - Jeff Nicholson, CMO of VaynerMedia
When entrepreneur Gary Vaynerchuk launched VaynerMedia, one of the first men on board was Jeff Nicholson, now the Chief ... Read more
5 Feb 2019
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42mins
Jeff Nicholson - Adding Value | 02
Jeff Nicholson - Adding Value | 02
In this episode of the Andy Dane Carter Show, Jeff Nicholson and Andy share about the importance of adding value to a co... Read more
4 Dec 2018
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46mins
