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Shane Lenton

4 Podcast Episodes

Latest 2 May 2021 | Updated Daily

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Talking tech in fashion with Shane Lenton from Cue

The Retail Smarts Podcast

Dominique Lamb hosts the Retail Smarts Podcast, today interviewing Shane Lenton, Chief Information Officer of Cue. Shane discusses how this beloved Australian brand innovates, their forays into tech, sustainability, and how to position retail as a career of choice.

34mins

11 Feb 2020

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Shane Lenton of Cue Clothing and Social Robotics Expert Meg Tonkin - Robots vs. Humans

Fashion Is Your Business - a retail technology podcast

Let’s talk robots. Or, more broadly, next generation technology. Are you prepared? As we move into an era of AI and 'bots, the interface between human and machine is critical to get right. While many are still figuring out which AI tools to apply and what level of robotics will work, for some they are leading the pack and seizing these technological opportunities now. Shane Lenton, CIO of CUE Clothing and Meg Tonkin, Human-Robot interaction Researcher, Social Robotics, join Marc Raco on location in front of a live audience at Online Retailer in Sydney Australia to  discuss the possibilities and the impact on organizations today that may be ahead,  as the alliance between human and machine grows stronger.See omnystudio.com/listener for privacy information.

37mins

24 Sep 2019

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035: Shane Lenton | How Cue Clothing Co. Offers a Truly Omnichannel CX

Marketer + Machine

Key Takeaways: It all starts with a single unified view of the customer. Without it, your hands are tied on how personalized you can get, how relevant you can be with timing, context, channel, etc. Aim for a single, unified profile of each of your buyers. Omnichannel is about creating frictionless experiences for customers. Once you can see who each customer is on an individual level, use that insight to remove friction. Make the experience all about them. It’s not about getting in front of your customers as much as possible. It’s about serving them and engaging them in ways they want to interact with your brand. As Shane said, don’t take short cuts. When it comes to approaching omnichannel, slow down a bit. Get a proper foundation in place first –a sound strategy and the right technology all aligned to clear objectives. Then get to work. Full Shownotes: https://www.emarsys.com/en/resources/podcasts/omnichannel-shane-lenton

24mins

8 May 2019

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259 – Shane Lenton of Cue Clothing – Fifty Years of Reinvention

Fashion Is Your Business - a retail technology podcast

Australia’s largest local manufacturer of women’s fashion... Shane Lenton, Chief Information Officer for Cue Clothing (Australia’s largest local manufacturer of women’s fashion, with a strong DNA in technology) joins Pavan Bahl and guest host Jamie Cairns (Global Channel Sales Director for Fluent Commerce), on location in Sydney, Australia at Online Retailer City and NORA Network, for a conversation presented by Fluent Commerce. In this episode: Celebrating Cue Clothing's 50th birthday –an amazing feat in retail Largest local manufacturer of fashion Family-owned, designer-led business Rate of change and pace of retail is exciting, physical retail is not dead – it is reinventing itself As many as 30 new styles each week across brands A new customer care team, working in real time, essentially selling Heightening the customer journey and experience Screens Checkout/payments, Australia is ahead VR – shopping through TV Empowering getting what you want when you want it Don’t have to be first, have to be greatSee omnystudio.com/listener for privacy information.

46mins

3 Oct 2018

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