JJ Kercher's guest appearances

JJ Kercher

UXRadio

Dan Brown

Jessica Ivins

Erika Hall

Jared Spool

Don Norman

Lou Rosenfeld

Susan Weinschenk

Abby Covert

Dana Chisnell

Peter Morville

Donna Lichaw

Christina Wodtke

Whitney Quesenbery

Giles Colborne

Chris Chandler

OwlTail

UX-radio is a podcast about Information Architecture, User Experience and Design. Hosts Lara Fedoroff and Chris Chandler share inspiring conversations with industry experts. JJ Kercher has 20 years of experience as a designer and product strategist. She is currently the Head of Customer Experience for Real Estate at AppFolio, where she leads a team of designers and researchers passionate about creating excellent customer interactions. AppFolio’s Customer Experience team strives for consistency and continuity across devices within the product, and at every touchpoint across the entire customer journey from sales to product on-boarding to support and loyalty. This episode is based on her talk at Enterprise UX about the Design Maturity model.

UX-radio is a podcast about Information Architecture, User Experience and Design. Hosts Lara Fedoroff and Chris Chandler share inspiring conversations with industry experts. <br>JJ Kercher has 20 years of experience as a designer and product strategist. She is currently the Head of Customer Experience for Real Estate at AppFolio, where she leads a team of designers and researchers passionate about creating excellent customer interactions. AppFolio’s Customer Experience team strives for consistency and continuity across devices within the product, and at every touchpoint across the entire customer journey from sales to product on-boarding to support and loyalty. This episode is based on her talk at Enterprise UX about the Design Maturity model.

The Design Maturity Model with JJ Kercher