Darren Ross's guest appearances

Darren Ross

Business Done Differently with Jesse Cole

Rock Your Life Podcast with Craig Duswalt

The Kathleen Riessen Show

The Remarkable Project

Jesse Cole

David Meerman Scott

Joe Vitale

Brian Scudamore

Jon Vroman

David Burkus

Ken Blanchard

Dan Miller

Duncan Wardle

Randy Cohen

Steve Robinson

Stephen Kellogg

John Ruhlin

Jonny Greco

Tom Schwab

OwlTail

Can free popsicles, fun and customer service create a number 1 Hotel in Los Angeles?  Darren Ross, Owner and CEO at Service Freak Hospitality and COO of Magic Castle Hotel, shares the process of making marketing easy by providing guests with a creative approach to service. On appearance, The Magic Castle Hotel in Los Angeles is nothing special. It is an old apartment complex built in 1937 that was converted into a hotel in the 1980s. Despite this though, from 2001 Darren and his team has transformed this hotel into one of the most sought-after hotels in Los Angeles - famous for being a fun, family focused hotel and offering incredibly creative customer experience. In return, not only do guests to spread the word by leaving amazing reviews for their hotel but their amazing customer experience has been featured in many publications and best-selling marketing books. Darren’s most notable experience is the pool “Popsicle Hotline” - allowing families to experience free white gloved delivery of their favourite ice-block poolside.Listen to hear how this guru has built one of the most referenced and remarkable hotels in the world. Take away points Take the problem from the customers. Give them the gift of time back to their family.Create moments.Amazing customer service is hard. It is not automated. You have to do it manually.Hire employees with personality, that is what is important.Don’t be afraid to be playful. Your customers want to feel something, they want to be moved. Show respect to your customers.Stand by your brand, on who you are.  Quotes:13:23 What we lack in modern facilities, state of the art gyms, we more than make up for in how we make our customers feel by the time they leave.13:43 I can’t compete with the Five Star Hotels in Los Angeles, but I will compete all day all with the same Five Star Hotel in the same way we make our customers feel by the time they leave.42:15 Listen carefully, respond creatively is how you reach people and sets you apart from your competitors.45:01 Decide to be a customer service company first. 45:48  Be Bold and have fun conversations to brainstorm.

Can free popsicles, fun and customer service create a number 1 Hotel in Los Angeles?  Darren Ross, Owner and CEO at Service Freak Hospitality and COO of Magic Castle Hotel, shares the process of making marketing easy by providing guests with a creative approach to service. On appearance, The Magic Castle Hotel in Los Angeles is nothing special. It is an old apartment complex built in 1937 that was converted into a hotel in the 1980s. Despite this though, from 2001 Darren and his team has transformed this hotel into one of the most sought-after hotels in Los Angeles - famous for being a fun, family focused hotel and offering incredibly creative customer experience. In return, not only do guests to spread the word by leaving amazing reviews for their hotel but their amazing customer experience has been featured in many publications and best-selling marketing books. Darren’s most notable experience is the pool “Popsicle Hotline” - allowing families to experience free white gloved delivery of their favourite ice-block poolside.Listen to hear how this guru has built one of the most referenced and remarkable hotels in the world. Take away points <ul><li>Take the problem from the customers. Give them the gift of time back to their family.</li><li>Create moments.</li><li>Amazing customer service is hard. It is not automated. You have to do it manually.</li><li>Hire employees with personality, that is what is important.</li><li>Don’t be afraid to be playful. Your customers want to feel something, they want to be moved. Show respect to your customers.</li><li>Stand by your brand, on who you are.  </li></ul>Quotes:13:23 What we lack in modern facilities, state of the art gyms, we more than make up for in how we make our customers feel by the time they leave.13:43 I can’t compete with the Five Star Hotels in Los Angeles, but I will compete all day all with the same Five Star Hotel in the same way we make our customers feel by the time they leave.42:15 Listen carefully, respond creatively is how you reach people and sets you apart from your competitors.45:01 Decide to be a customer service company first. 45:48  Be Bold and have fun conversations to brainstorm.

005: The Details of Customer Experience with Darren Ross.

It’s all about turning moments into memories. This episode is about creating those moments. Join Jesse Cole as he sits down and discusses customer service with the Service Freak himself, Darren Ross. As COO of the Magic Castle Hotel and Chief Executive Freak of Service Freak, Darren walks us through his journey in customer service and discusses what he’s learned in this journey. Darren talks about his days as a messenger to his start in creating the experiences the Magic Castle Hotel is now known for. Learn Darren’s insights into transforming your business into a business that wows. Finally, find out why and how to empower employees to deliver that great customer service experience.

It’s all about turning moments into memories. This episode is about creating those moments. Join Jesse Cole as he sits down and discusses customer service with the Service Freak himself, <a href="https://www.linkedin.com/in/darren-ross-43022a1/" rel="nofollow" target="_blank">Darren Ross</a>. As COO of the <a href="https://www.magiccastlehotel.com/" rel="nofollow" target="_blank">Magic Castle Hotel</a> and Chief Executive Freak of <a href="http://www.servicefreak.com/" rel="nofollow" target="_blank">Service Freak</a>, Darren walks us through his journey in customer service and discusses what he’s learned in this journey. Darren talks about his days as a messenger to his start in creating the experiences the Magic Castle Hotel is now known for. Learn Darren’s insights into transforming your business into a business that wows. Finally, find out why and how to empower employees to deliver that great customer service experience.

Darren Ross, Service Freak: Turning Moments Into Memories With Exceptional Customer Service - RE PLAY

It’s all about turning moments into memories. This episode is about creating those moments. Join Jesse Cole as he sits down and discusses customer service with the Service Freak himself, Darren Ross. As COO of the Magic Castle Hotel and Chief Executive Freak of Service Freak, Darren walks us through his journey in customer service and discusses what he’s learned in this journey. Darren talks about his days as a messenger to his start in creating the experiences the Magic Castle Hotel is now known for. Learn Darren’s insights into transforming your business into a business that wows. Finally, find out why and how to empower employees to deliver that great customer service experience.   Love the show? Subscribe, rate, review, and share! Here’s How »  Join the Business Done Differently community today: findyouryellowtux.com Business Done Differently Facebook Business Done Differently Twitter Business Done Differently YouTube Do You Stand Out? Take The Yellow Tux Quiz

It’s all about turning moments into memories. This episode is about creating those moments. Join Jesse Cole as he sits down and discusses customer service with the Service Freak himself, <a href="https://www.linkedin.com/in/darren-ross-43022a1/" rel="nofollow" target="_blank">Darren Ross</a>. As COO of the <a href="https://www.magiccastlehotel.com/" rel="nofollow" target="_blank">Magic Castle Hotel</a> and Chief Executive Freak of <a href="http://www.servicefreak.com/" rel="nofollow" target="_blank">Service Freak</a>, Darren walks us through his journey in customer service and discusses what he’s learned in this journey. Darren talks about his days as a messenger to his start in creating the experiences the Magic Castle Hotel is now known for. Learn Darren’s insights into transforming your business into a business that wows. Finally, find out why and how to empower employees to deliver that great customer service experience. Love the show? Subscribe, rate, review, and share! <ul><li><a href="https://findyouryellowtux.com/how-to-subscribe-rate-our-podcast-5-stars-on-itunes/" rel="nofollow" target="_blank">Here’s How »</a></li> </ul> Join the Business Done Differently community today: <ul><li><a href="https://findyouryellowtux.com/" rel="nofollow" target="_blank">findyouryellowtux.com</a></li> <li><a href="https://www.facebook.com/YellowTuxJesse/" rel="nofollow" target="_blank">Business Done Differently Facebook</a></li> <li><a href="https://twitter.com/YellowTuxJesse/" rel="nofollow" target="_blank">Business Done Differently Twitter</a></li> <li><a href="https://www.youtube.com/channel/UCasNOOUN7FbQXBUsfZD4Y_Q" rel="nofollow" target="_blank">Business Done Differently YouTube</a></li> <li><a href="https://findyouryellowtux.com/yellow-tuxometor/" rel="nofollow" target="_blank">Do You Stand Out? Take The Yellow Tux Quiz</a></li></ul>

Darren Ross, Service Freak: Turning Moments Into Memories With Exceptional Customer Service - REPLAY | Ep. 26