Sebastian Antony's guest appearances

Sebastian Antony

CX Network

PEX Network | Process Excellence Network

CCW Digital: A Customer Service Online Platform

Chris Gilmore

Laura Evans

Anil Bhavnani

Beju Shah

Adrian Ruth

Jason Liberman

Iassen Deenitchin

Martin Rowlson

Andrew Parris

Einar Michaelson

Rob Philips

Graham Russell

Mohamed Saleh

Jamie Campbell

Andrew Moore

OwlTail

From Barclay's, Sebastian Antony joins us and shares his philosophy, "I mean we look at it from a customer lens to start with, the customers are at the heart of it, and we mean it. We mean it and we are the pioneers in bringing in innovative products."

<p>From Barclay's, Sebastian Antony joins us and shares his philosophy, "I mean we look at it from a customer lens to start with, the customers are at the heart of it, and we mean it. We mean it and we are the pioneers in bringing in innovative products."</p>

Ep. 74: Sebastian Antony, Barclays

Sebastian Antony joins us and shares that he and the organization look at process through a customer lens. He notes that if you say you’re customer-centric, that’s all well and good, but you’ve got to prove it in your actions. Way back when he started in six sigma for Barclay’s he was a team of one. He realized that there was a desire in the company to do something about efficiency and continuous improvement and he ran with it. He began by simply observing processes, creating relationships and in four to six months he knew the business operations and how to build operational excellence within the inherent structure.

<p>Sebastian Antony joins us and shares that he and the organization look at process through a customer lens. He notes that if you say you’re customer-centric, that’s all well and good, but you’ve got to prove it in your actions. Way back when he started in six sigma for Barclay’s he was a team of one. He realized that there was a desire in the company to do something about efficiency and continuous improvement and he ran with it. He began by simply observing processes, creating relationships and in four to six months he knew the business operations and how to build operational excellence within the inherent structure.</p>

Ep.56: Sebastian Antony, Barclay's