Ranked #1
EP5 | Heidi Gibson (GoDaddy) - GoDaddy's magic metric for crushing churn
EP5 | Heidi Gibson (GoDaddy) - GoDaddy's magic metric for crushing churn
Today on CHURN.FM we have Heidi Gibson with us. Heidi is a Senior Director of Product Management at GoDaddy. Heidi was t... Read more
17 Apr 2019
•
1hr 5mins
Ranked #2
EP6 | Nir Eyal (Hooked) - Frequency is the key to building habits into your product
EP6 | Nir Eyal (Hooked) - Frequency is the key to building habits into your product
In this episode, I share the mic with Nir Eyal, author of the best-selling book Hooked: How to Build Habit-Forming Produ... Read more
24 Apr 2019
•
40mins
Ranked #3
EP33 | Hiten Shah (FYI) - How to build a product with customer retention at the core
EP33 | Hiten Shah (FYI) - How to build a product with customer retention at the core
Today on Churn.FM, we have Hiten Shah, the founder and CEO of FYI, and other startups such as Kissmetrics, Crazy Egg, an... Read more
30 Oct 2019
•
44mins
Ranked #4
EP25 | Vinay Bhagat (TrustRadius) - How to increase customer retention by adapting to the modern buyer’s journey
EP25 | Vinay Bhagat (TrustRadius) - How to increase customer retention by adapting to the modern buyer’s journey
Today on Churn.fm we have Vinay Bhagat, Founder and CEO of TrustRadius, and ex-founder and CEO of Convio.In this episode... Read more
4 Sep 2019
•
49mins
Ranked #5
EP24 | Guillaume Cabane - 4 Simple churn crushing tactics to unlock hyper-growth for your startup
EP24 | Guillaume Cabane - 4 Simple churn crushing tactics to unlock hyper-growth for your startup
Today on Churn.fm we have Guillaume Cabane, also known as “G”. G was the former VP of Growth at hyper-growth startups su... Read more
28 Aug 2019
•
48mins
Ranked #6
EP20 | John Gleeson - How KeepTruckin keeps a near-perfect customer retention rate
EP20 | John Gleeson - How KeepTruckin keeps a near-perfect customer retention rate
Today on CHURN.FM we have John Gleeson, the Head of Customer Success for Upper SMB, Mid Market, and Enterprise of KeepTr... Read more
31 Jul 2019
•
46mins
Ranked #7
EP15 | April Dunford - How to develop a retention building product positioning
EP15 | April Dunford - How to develop a retention building product positioning
Today on CHURN.FM we have April Dunford, a product positioning consultant and author of Obviously Awesome. April helps s... Read more
26 Jun 2019
•
47mins
Ranked #8
EP17 | Stephen Levin (Zapier) - Why churn cannot be measured with a single number
EP17 | Stephen Levin (Zapier) - Why churn cannot be measured with a single number
Today on churn.fm we have Stephen Levin, currently working on special projects for the CEO of Zapier and the owner of Th... Read more
10 Jul 2019
•
47mins
Ranked #9
EP16 | David Skok (Matrix Partners) - Why churn is a critical metric for investors to understand when evaluating a startup
EP16 | David Skok (Matrix Partners) - Why churn is a critical metric for investors to understand when evaluating a startup
Today on CHURN.FM we have David Skok, a four-time founder, investor, and author of the blog For Entrepreneurs. We chatte... Read more
3 Jul 2019
•
47mins
Ranked #10
EP34 | Val Geisler (Fix My Churn) - How a customer-centric email strategy can help you fix churn
EP34 | Val Geisler (Fix My Churn) - How a customer-centric email strategy can help you fix churn
Today on Churn.fm, we have Val Geisler, email marketing expert and CEO of Fix My Churn.We talked about why Val decided t... Read more
6 Nov 2019
•
45mins
Ranked #11
EP31 | Brian LaFaille (Looker) - How specialization within customer success will improve your retention
EP31 | Brian LaFaille (Looker) - How specialization within customer success will improve your retention
Today on Churn.fm, we have Brian LaFaille, Global Head of Customer Success Strategic Programs at Looker, and advisor at ... Read more
16 Oct 2019
•
45mins
Ranked #12
EP7 | Pulkit Agrawal (Chameleon) - How to build a churn busting user onboarding experience
EP7 | Pulkit Agrawal (Chameleon) - How to build a churn busting user onboarding experience
On the show today we welcome Pulkit Agrawal, Co-founder & CEO at Chameleon, a platform that helps companies build us... Read more
1 May 2019
•
43mins
Ranked #13
EP55 | Brian Balfour (Reforge) - How to improve user activation by establishing the right product habits
EP55 | Brian Balfour (Reforge) - How to improve user activation by establishing the right product habits
Today is a very special episode as we are celebrating our first anniversary of Churn.FM. We have now published a new epi... Read more
1 Apr 2020
•
38mins
Ranked #14
EP23 | Eleanor Dorfman - Faster is not always better: How Segment improved retention by adding friction to their onboarding process
EP23 | Eleanor Dorfman - Faster is not always better: How Segment improved retention by adding friction to their onboarding process
Today on Churn.fm we have Eleanor Dorfman, Head of Customer Expansion at Segment.We talked about Eleanor’s unique backgr... Read more
21 Aug 2019
•
45mins
Ranked #15
EP10 | Julie Hogan (Drift) - Drift's focus on their customer's success and it's churn crushing effects
EP10 | Julie Hogan (Drift) - Drift's focus on their customer's success and it's churn crushing effects
In today's episode of churn.fm, we have Julie Hogan, VP of the Customer team at Drift - a conversational marketing platf... Read more
22 May 2019
•
45mins
Ranked #16
EP32 | Emily Lonetto (Voiceflow) - How to build, scale, and engage a user community to prevent churn and increase retention
EP32 | Emily Lonetto (Voiceflow) - How to build, scale, and engage a user community to prevent churn and increase retention
Today on Churn.fm we have Emily Lonetto. Emily is the Head of Growth at VoiceflowIn this episode, we talked about how Em... Read more
23 Oct 2019
•
46mins
Ranked #17
EP14 | Dennis Kayser - How Forecast uses predictive modelling to combat churn
EP14 | Dennis Kayser - How Forecast uses predictive modelling to combat churn
In today's episode of CHURN.FM we have Dennis Kayser the Founder and CEO of Forecast. Forecast helps project-based compa... Read more
19 Jun 2019
•
41mins
Ranked #18
EP22 | Michael Redbord - How HubSpot turns customers into marketers by creating a customer-driven culture
EP22 | Michael Redbord - How HubSpot turns customers into marketers by creating a customer-driven culture
Today on Churn.fm we have Michael Redbord, the General Manager of Service Hub at HubSpot.We talked about why you should ... Read more
14 Aug 2019
•
48mins
Ranked #19
EP21 | Jinny Oh (Wandr) - How product strategy and UX design impact churn
EP21 | Jinny Oh (Wandr) - How product strategy and UX design impact churn
Today on CHURN.FM we have Jinny Oh, Founder of Wandr Studio, a product strategy and UX design firm.We chatted about how ... Read more
7 Aug 2019
•
47mins
Ranked #20
EP4 | Pedro Magrico (Typeform) - Integrations are sticky
EP4 | Pedro Magrico (Typeform) - Integrations are sticky
Today on CHURN.FM we’re featuring Pedro Magriço. Pedro was previously the Director of Product Growth at Typeform. In thi... Read more
10 Apr 2019
•
45mins