Cover image of Studies in Empathy: A Cleveland Clinic Podcast

Studies in Empathy: A Cleveland Clinic Podcast

Join Cleveland Clinic Patient Experience leaders and a diverse group of guests as we delve into the human(e) experience in healthcare. Thought leaders share insight, anecdotes, and perspectives on emp... Read more

Ranked #1

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Help me understand: Is it possible to be empathic and set boundaries?

Help me understand: Is it possible to be empathic and set boundaries?

What's going on that isn't meeting expectations and how can we fix it? How can we best address concerns and empower care... Read more

6 May 2019

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Ranked #2

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Why is this so hard? Training seasoned clinicians in communication skills

Why is this so hard? Training seasoned clinicians in communication skills

Ever wonder how to bring clinicians to the table to discuss empathy and keep them there? Amy Windover, PhD shares insigh... Read more

5 Mar 2019

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How do we move from traumatic loss to well-grieved loss in healthcare? Can we use improv as an effective communication ... Read more

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Breaking Through Stereotypes: How to Share the Patient’s Voice through Research and Technology

Breaking Through Stereotypes: How to Share the Patient’s Voice through Research and Technology

What does research tell us about an individual’s identity? How do we leverage technology to personalize care? Susannah R... Read more

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Using Your Left and Right Brain: What Every Patient Experience Leader Needs to Know

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Adrienne Boissy, MD, reflects on the past decade of patient experience journey. Where has the patient experience field b... Read more

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