Ranked #1
The Kotter Workshop: All I Needed to Know About Leading Change
The Kotter Workshop: All I Needed to Know About Leading Change
Designing and building new processes are only part of the IT Service Management (ITSM) puzzle. There is still the challe... Read more
12 Jan 2007
•
13mins
Ranked #2
PR57 - The Power Of Simulations For Experiential Learning
PR57 - The Power Of Simulations For Experiential Learning
Practitioner Radio Episode 57
20 May 2014
•
23mins
Ranked #3
The Dynamic Duo of Customer Service, Part 1
The Dynamic Duo of Customer Service, Part 1
When starting their ITIL implementation journey, many organizations choose to focus on the Service Desk function and key... Read more
2 Nov 2007
•
12mins
Ranked #4
Employee Compliance: A Key Factor To ITIL Process Success
Employee Compliance: A Key Factor To ITIL Process Success
Employee Compliance is the degree to which employees adhere to the organization's defined policies, processes, and proce... Read more
19 Jan 2007
•
10mins
Most Popular Podcasts
The Joe Rogan Experience
TED Talks Daily
The Tim Ferriss Show
The Daily
Stuff You Should Know
Oprah's SuperSoul Conversations
Armchair Expert with Dax Shepard
Ranked #5
PR65- Enabling Strategic Engagement With BRM
PR65- Enabling Strategic Engagement With BRM
Practitioner Radio Episode 65
5 Nov 2015
•
31mins
Ranked #6
Implementing Problem Management
Implementing Problem Management
Many organizations struggle with implementing Problem Management. In reality, Problem Management should be one of the ea... Read more
17 Nov 2006
•
7mins
Ranked #7
PR51 - Geeking Out On CMDB Object Models
PR51 - Geeking Out On CMDB Object Models
Practitioner Radio Episode 51
25 Nov 2013
•
23mins
Ranked #8
IT Governance Unraveled Part 1of 6
IT Governance Unraveled Part 1of 6
In part one of this six-part series, Pink Elephant’s Troy DuMoulin explores the concept of IT Governance, and the more h... Read more
9 Mar 2007
•
8mins
Ranked #9
Knowledge Management
Knowledge Management
Knowledge Management is a valuable addition to resources available to IT Service Management processes. But, Knowledge Ma... Read more
20 Oct 2006
•
9mins
Ranked #10
Capacity Management
Capacity Management
Using an illustrative story to review the goal and activities of Capacity Management, Pink's Executive Consultant Rich P... Read more
8 Dec 2006
•
11mins
Ranked #11
Building A Business Case For ITIL Implementation
Building A Business Case For ITIL Implementation
One of the challenges for any ITIL implementation is building the Business Case. Many organizations are comfortable with... Read more
2 Feb 2007
•
9mins
Ranked #12
PR67 - The Lean IT Field Guide
PR67 - The Lean IT Field Guide
Practitioner Radio Episode 67 - The Lean IT Field Guide
23 Mar 2016
•
33mins
Ranked #13
PR47 - Basic Building Blocks For Service Desk
PR47 - Basic Building Blocks For Service Desk
Practitioner Radio Episode 47
23 Aug 2013
•
23mins
Ranked #14
PR66 - To Change Is Human But Never Easy
PR66 - To Change Is Human But Never Easy
Practitioner Radio Episode 66
8 Feb 2016
•
30mins
Ranked #15
Three Underlying Themes Of Service Level Management (SLM)
Three Underlying Themes Of Service Level Management (SLM)
As part of Service Level Management, there are three underlying themes expressed in the ITIL documentation of best pract... Read more
9 Feb 2007
•
7mins
Ranked #16
PR52 - DevOps and ITSM
PR52 - DevOps and ITSM
Practitioner Radio Episode 52
25 Nov 2013
•
23mins
Ranked #17
PR60 - The 3 Architectures of A Service Based Organization
PR60 - The 3 Architectures of A Service Based Organization
Practitioner Radio Episode 60
9 Sep 2014
•
23mins
Ranked #18
PR49 - Effective IT Governance with COBIT 5
PR49 - Effective IT Governance with COBIT 5
Practitioner Radio Episode 49
30 Oct 2013
•
23mins
Ranked #19
PR56 - IT Asset Management
PR56 - IT Asset Management
Practitioner Radio Episode 56
25 Apr 2014
•
23mins
Ranked #20
PR62 - Pink Elephant: How Does IT Get Its Money
PR62 - Pink Elephant: How Does IT Get Its Money
Practitioner Radio Episode 62
5 Mar 2015
•
31mins
