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Elevate Podcast

A podcast by the people behind ElevateCX, the premier event for customer experience pros. Check us out and join our community at elevatecx.co!

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Val Liberty Will Heal Your Soul, Part 2

Val Liberty Will Heal Your Soul, Part 2

We're back with Val Liberty from Balsamic, talking about having interactions with hard customers. You know...those peopl... Read more

4 Jan 2022

38mins

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Stephanie Lundberg Took A New Path

Stephanie Lundberg Took A New Path

Sarah has a great conversation with Stephanie Lundberg from Abstract about the opportunities in the customer experience ... Read more

4 Jan 2022

40mins

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Carter Gibson Believes in Community at Google

Carter Gibson Believes in Community at Google

Sarah sits down with Carter Gibson, an internal community manager at Google. They discuss what a community manager does,... Read more

4 Jan 2022

38mins

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How to Be Bad with Mike from Trello

How to Be Bad with Mike from Trello

Sarah speaks with Mike from Trello about having difficult conversations with customers. The two chat about the fine line... Read more

4 Jan 2022

45mins

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Lance Conzett's Dream Job at Uber

Lance Conzett's Dream Job at Uber

Sarah sits down to talk with Lance Conzett from Uber. The two discuss customer support as a great resource to learn how ... Read more

5 Nov 2021

38mins

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Matt Patterson Will Improve Your CX

Matt Patterson Will Improve Your CX

Sarah speaks with Matt Patterson from Help Scout about making customer support better for not only the customer but also... Read more

5 Nov 2021

44mins

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Natalie Mercuri is a Plaid People Person

Natalie Mercuri is a Plaid People Person

Sarah speaks with Natalie from Plaid about personal and professional growth, going from an independent contributor to a ... Read more

5 Nov 2021

34mins

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Jordan Munson Has Boundaries

Jordan Munson Has Boundaries

You know Wistia, right? We love Wistia. They haven't even paid us to say this, in fact WE pay THEM to be friends. That k... Read more

10 Jun 2020

36mins

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Val Liberty Will Heal Your Soul, Part 1

Val Liberty Will Heal Your Soul, Part 1

We can't tell you how needed this talk with Val from Balsamiq was. Uplifting, funny, positive, empathetic - all those th... Read more

10 Jun 2020

42mins

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Rick Myers is Successful

Rick Myers is Successful

What is customer success? I have no idea. Too many companies use the term for too many things, and most of them are doin... Read more

9 Jun 2020

39mins

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