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Elevate Podcast

A podcast by the people behind ElevateCX, the premier event for customer experience pros. Check us out and join our community at elevatecx.co!

Ranked #1

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S2E4: People leave bad managers

S2E4: People leave bad managers

Being a manager takes skills, but managing a customer support or experience team requires a whole other world of skills ... Read more

29 May 2018

50mins

Ranked #2

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Let's all work from home!

Let's all work from home!

We did not expect the world to catch on fire in March, 2020, but here we are. This episode is all about working from hom... Read more

21 Apr 2020

45mins

Ranked #3

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S2E3: Tones is making all the effort here

S2E3: Tones is making all the effort here

Today we're hanging out with Antonio King, a superstar in the world of e-commerce customer experience. He agrees with ou... Read more

18 May 2018

44mins

Ranked #4

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S2E1: Jon McCartie is not a spider-person!

S2E1: Jon McCartie is not a spider-person!

First things first - Skype updated and everything is ruined. Colin and Sarah riff a bit on why you shouldn't sneak up on... Read more

16 Jan 2018

49mins

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Ranked #5

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Episode 8: Too Many Cooks Make Benception

Episode 8: Too Many Cooks Make Benception

This week we're joined by one of our past (and future!) Elevate Summit speakers, Ben MacAskill of SmugMug. Ben tells his... Read more

9 Jul 2017

39mins

Ranked #6

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Episode 7: Eric Broulette gets too many emails

Episode 7: Eric Broulette gets too many emails

Today Colin and Sarah are chatting with the awesome Eric Broulette of Hudl fame! We're obsessed with Hudl's story of mas... Read more

6 Jul 2017

33mins

Ranked #7

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Episode 6: Derek Homann loves support people

Episode 6: Derek Homann loves support people

Sarah sits down with Derek Homann to talk about his career in support, growing teams at massive scale, and what made him... Read more

16 Jun 2017

28mins

Ranked #8

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Episode 3: Nora West has all the hands.

Episode 3: Nora West has all the hands.

This episode, Sarah and Mike are joined by Nora West from Guru! Support teams are often the group best informed about cu... Read more

8 Jun 2017

36mins

Ranked #9

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Ryan Klausner Will Send You TP

Ryan Klausner Will Send You TP

How are you doing? What's going on in your world? Do you need to talk about it? Are you out of toilet paper yet, and can... Read more

21 Apr 2020

44mins

Ranked #10

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Episode 2: Ben McCormack is Addicted

Episode 2: Ben McCormack is Addicted

This episode, we're joined by Ben McCormack from FullStory! As support pros, are you addicted to the queue? Ben says you... Read more

8 Jun 2017

47mins

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