Ranked #1
S2E4: People leave bad managers
S2E4: People leave bad managers
Being a manager takes skills, but managing a customer support or experience team requires a whole other world of skills ... Read more
29 May 2018
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50mins
Ranked #2
Let's all work from home!
Let's all work from home!
We did not expect the world to catch on fire in March, 2020, but here we are. This episode is all about working from hom... Read more
21 Apr 2020
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45mins
Ranked #3
S2E3: Tones is making all the effort here
S2E3: Tones is making all the effort here
Today we're hanging out with Antonio King, a superstar in the world of e-commerce customer experience. He agrees with ou... Read more
18 May 2018
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44mins
Ranked #4
S2E1: Jon McCartie is not a spider-person!
S2E1: Jon McCartie is not a spider-person!
First things first - Skype updated and everything is ruined. Colin and Sarah riff a bit on why you shouldn't sneak up on... Read more
16 Jan 2018
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49mins
Ranked #5
Episode 8: Too Many Cooks Make Benception
Episode 8: Too Many Cooks Make Benception
This week we're joined by one of our past (and future!) Elevate Summit speakers, Ben MacAskill of SmugMug. Ben tells his... Read more
9 Jul 2017
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39mins
Ranked #6
Episode 7: Eric Broulette gets too many emails
Episode 7: Eric Broulette gets too many emails
Today Colin and Sarah are chatting with the awesome Eric Broulette of Hudl fame! We're obsessed with Hudl's story of mas... Read more
6 Jul 2017
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33mins
Ranked #7
Episode 6: Derek Homann loves support people
Episode 6: Derek Homann loves support people
Sarah sits down with Derek Homann to talk about his career in support, growing teams at massive scale, and what made him... Read more
16 Jun 2017
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28mins
Ranked #8
Episode 3: Nora West has all the hands.
Episode 3: Nora West has all the hands.
This episode, Sarah and Mike are joined by Nora West from Guru! Support teams are often the group best informed about cu... Read more
8 Jun 2017
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36mins
Ranked #9
Ryan Klausner Will Send You TP
Ryan Klausner Will Send You TP
How are you doing? What's going on in your world? Do you need to talk about it? Are you out of toilet paper yet, and can... Read more
21 Apr 2020
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44mins
Ranked #10
Episode 2: Ben McCormack is Addicted
Episode 2: Ben McCormack is Addicted
This episode, we're joined by Ben McCormack from FullStory! As support pros, are you addicted to the queue? Ben says you... Read more
8 Jun 2017
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47mins