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Technology

Custom Made

By Dialexa

Technology
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Hi! This is Doug Platts, VP Marketing at Dialexa, and welcome to Custom Made - the podcast that explores the many traits of successful product development. This is a weekly podcast where I will be digging into the impact that custom development has in fueling digital transformation and exploring what we can learn from industry disruptors who have custom made their path, products, and companies. We’ve got some amazing guests coming up and in future episodes, I will be speaking to experts from Dialexa, technology innovators and business leaders. Please tweet me (twitter.com/dougplatts) with feedback, questions and any topics you like discussed.

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Hi! This is Doug Platts, VP Marketing at Dialexa, and welcome to Custom Made - the podcast that explores the many traits of successful product development. This is a weekly podcast where I will be digging into the impact that custom development has in fueling digital transformation and exploring what we can learn from industry disruptors who have custom made their path, products, and companies. We’ve got some amazing guests coming up and in future episodes, I will be speaking to experts from Dialexa, technology innovators and business leaders. Please tweet me (twitter.com/dougplatts) with feedback, questions and any topics you like discussed.

iTunes Ratings

16 Ratings
Average Ratings
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iTunes Ratings

16 Ratings
Average Ratings
16
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0

Top 10 Episode of Custom Made

Rank #1: CM23: Agile Software Development...You are probably doing it all wrong w/ Ted Howard

Jun 17 2018
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Hey, everybody, this is Doug Platts and you are listening to the Custom Made podcast. Each week I talk with digital transformation leaders within enterprise organizations, and thought-leaders within the custom technology space. My goal is to shine a spotlight on the work that is happening in enterprise organizations who are changing, and the leaders who are driving that change. This is episode #23 and this week I’m talking with Ted Howard, a Principal and seasoned software architect here at Dialexa in our software engineering team. Ted brings almost 20 years of experience in IT systems, web and native mobile application development. He has the unique ability to connect people with ideas to the right technology to help them realize their goals. Ted’s career to date spans the entrepreneurship space where he was the co-founder of a funded technology-focused startup and actively involved with the initial planning, bootstrapping, and running. Ted also has almost a decade of consulting experience successfully delivering strategy and technology solutions to Fortune 1000 companies where he has been designing and building complex systems for a wide range of clients and industries. On this weeks episode Ted and I are discussing agile product development within the software engineering space. One quick side note - during episode #15 of Custom Made, Dialexa’s Head of Engineering Samer Fallouh discussed some of the challenges involved in bringing modern product development methods to legacy IT operations - of which agile software development was one of them - when you have finished with this episode be sure to check out episode #15 for a broader view on the range of approaches and methods that legacy IT teams need to adopt in order to create successful technology products. In this episode Ted shares how taking an “agile” approach is one of the hottest trends in software development. But, in many cases, people are not really taking an agile approach and as such not changing enough of their approach to successfully build new software products. Ted lays out what agile really is, why there may be trust issues in some organizations that restrict teams on becoming truly agile, and gives advice on how to adopt an agile approach within your IT and product development teams. Ted mentions a couple of great resources during our conversation which I will include in the show notes of this episode at Dialexa.com. Be sure to tweet me (https://twitter.com/dougplatts) and let me know what you think of the show. Follow Dialexa on: Instagram: https://www.instagram.com/dialexa/ Facebook: https://www.facebook.com/dialexa/ LinkedIn: https://www.linkedin.com/company/dialexa Soundcloud: https://soundcloud.com/custom-made-dialexa iTunes: https://itunes.apple.com/us/podcast/custom-made/id1332213517?mt=2 Player.fm: https://player.fm/series/custom-made Overcast: https://overcast.fm/itunes1332213517/custom-made Twitter: https://twitter.com/dialexa Medium: https://medium.com/back-to-the-napkin Podcast: https://by.dialexa.com/topic/custom-made YouTube: https://www.youtube.com/c/Dialexa Subscribe to our weekly newsletter for our latest content and top weekly reads here: https://by.dialexa.com/newsletter-signup

Rank #2: CM13: Keeping innovation alive in an enterprise organization w/ Chris Garrick & Scott Harper

Apr 08 2018
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We are on episode #013 of Custom Made and this week I’ve got a great episode with guests Scott Harper, Dialexa’s co-founder and CEO, and Chris Garrick, Sr Partner here at Dialexa. If you haven’t yet listened to episode #1 of Custom Made, be sure to check it out after you have finished with this episode. In episode #1, I catch up with Scott on how he saw the business opportunity of custom product development that led to Dialexa being born. Scott and the team here at Dialexa have worked with a broad range of organizations, across a variety of industries to drive innovation through custom product development. Along with Scott, I’m joined on this episode by Chris Garrick. Chris is a Senior Partner at Dialexa and represents the voice of the client across our organization having held positions on both sides of the services/client relationship. Chris joined the Dialexa leadership team last year bringing more than 20 years of strategy, operational and consulting experience specializing in digital transformation and has helped several companies enable their strategic capabilities through technology. He has founded two technology companies and held various leadership positions across the energy, finance and technology industries. Most recently Chris comes from spending the past five years at CBRE where he served as Global SVP of Technology and Innovation focused on leading technology transformation strategy development and new tech identification, introduction and incubation. Whilst at CBRE Chris co-founded CBRE Labs - a dedicated team focused on innovation, design thinking and building a case for change through experimentation. Prior to CBRE, he was a consultant specializing in the intersection of technology and business at Booz & Company, where he was aligned with the consumer, media and digital practice. On this weeks episode, I’m talking with Scott and Chris on how to drive innovation within an enterprise organization. Innovation is definitely a word that has lost its impact and its value due to being overused and misused, and means different things to different people - or just makes you want to roll your eyes! Successful innovation is also typically associated with the start-up community, whereas an enterprise organization can be known as the place where innovation dies or not utilized to drive business impact, but instead becomes an outlier or science fair project within the organization. But that is not true, an enterprise organization has an existing customer base to build new products, offerings or companies off of. They have established processes and resources that can accelerate growth, and there is a wealth of experience that if tapped in to and aligned in the right way can be extremely powerful. Now don’t get me wrong there are still hurdles to overcome for innovation to be successful within an organization and so in today’s episode, we wanted to address what it actually means to innovate within an enterprise. During this episode we address the following key topics: - What does it mean to innovate at a large organization - What does an enterprise innovation process look like - And why you should focus on a Case for Change rather than a Business Case to set expectations for the projects you take on

Rank #3: CM02: "Digital transformation" You're thinking about it all wrong! w/ Russell Villemez

Jan 21 2018
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For this weeks episode of Custom Made I'm joined by Russell Villemez, Snr Partner and Head of Technology Strategy here at Dialexa. Russell is a longtime Affiliate with The Feld Group Institute with experience coming from 17 years in operational roles such as serving as the Enterprise Services CTO for the Americas at HP, and as a CIO in the telecom space. From the other side of the table, Russell has also spent 15 years as a partner at various consulting firms. Russell thrives on the scale and complexity of leading major change agendas in large corporate environments. And in his role at Dialexa as Head of Technology Strategy, Russell provides technology transformation leadership to companies experiencing periods of major change. During our discussion, we address the concept of digital transformation and how so many companies are using this concept incorrectly. 'Digital Transformation' should not be seen as a buzzword, a fad, or something new to add to your priorities - but rather it, and your transformation strategy, needs be part of an organization’s always-on day-to-day life. Russell outlines how organizations have not been paying enough attention to their technology ecosystem "hairball" that is continuously growing. And he goes on to share how technology leaders need to have active plans for change, modernization and decommissioning of their technology systems - otherwise, they will face disruption. Be sure to tweet at me https://twitter.com/dougplatts and let me know what you think of the show. Follow Dialexa on: Instagram: https://www.instagram.com/dialexa/ Facebook: https://www.facebook.com/dialexa/ LinkedIn: https://www.linkedin.com/company/dialexa Soundcloud: https://soundcloud.com/custom-made-dialexa iTunes: https://itunes.apple.com/us/podcast/custom-made/id1332213517?mt=2 Twitter: https://twitter.com/dialexa Medium: https://medium.com/back-to-the-napkin Podcast: https://by.dialexa.com/topic/custom-made YouTube: https://www.youtube.com/channel/UC9JXv0TkvMD8PpQ7umyXRrQ Subscribe to our weekly newsletter for our latest content and top weekly reads here: https://by.dialexa.com/newsletter-signup

Rank #4: CM21: The First CIO and the speed of change w/ Charlie Feld

Jun 03 2018
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Recently I sat down with Charlie Feld, who is currently the founder and CEO of The Feld Group Institute but has had a career as long as there has been an IT industry and is considered the First CIO in corporate America. We cover a number of great topics during our conversation which I have broken out into two episodes. This episode, episode #21, of Custom Made, and next week's episode - episode #22. If you haven’t already subscribed to Custom Made, make sure you do to catch part two and all of our previous episodes. During his extraordinary 50-year career, Charlie has been committed to helping organizations and executives achieve IT-driven transformation. He has been frequently featured in the media, and has received numerous awards and accolades in recognition of his profound influence upon the IT industry, including the Smithsonian Award for Technology Excellence, the Carnegie Mellon Award for Innovative Technology, inducted into CIO magazine’s CIO Hall of Fame and the Tech Titans Hall of Fame Award, as well as Dallas CIO’s Leadership Award. Early in his career while he was as at Frito-Lay from 1981-1992 Charlie rose to the top of the IT function, where he became one of the first outstanding CIOs in corporate America. As Charlie overcame the early challenges of the post and developed a mature IT department, he found that he longed for the challenge of the early days once again. So he elected to found his own firm, The Feld Group, where he developed one of the first frameworks for IT organizations and provides temporary CIO services for large enterprise organizations like Southwest Airlines, Coca-Cola, The Home Depot, Delta, FedEx, EDS, and BNSF. You can find more information about Charlie at The Feld Group Institute, and in the two books Charlie has written, The Blind Spot: A Leader’s Guide to IT-Enabled Business Transformation and The Calloway Way: Results & Integrity - I’ll include links to all of these in the show notes at Dialexa.com On this weeks episode Charlie discusses his journey as the first CIO in corporate America, how the IT industry lacked a formal framework, and how IT needs to handle the speed of change for their organizations to be successful. Whilst many industries such as engineering, finance, sales, marketing, or manufacturing has existed for centuries, IT has only been part of a business for decades and still has a way to become a mature profession. Charlie shares how he has spent his career defining one of the first frameworks and a common language for the IT organization, and influencing the role of the CIO to change how IT can capitalize on the rate of change major organizations have to manage in order to be successful and avoid disruption. Charlie shares examples of where he has driven large transformation and modernization initiatives to stabilize enterprise organizations by addressing legacy IT operations and planning/building for change. From his time at Frito-Lay, Charlie shares three principles he learned from his conversations with founder Herman Lay: 1) Seek to understand a company in its simplest form 2) Nothing good ever happens in a warehouse 3) Look to the frontline people, and understand that are doing the work When discussing the speed of change, Charlie shares an experience that allowed him to try to better predict change. To be a good leader you need to be able to pull from all three of these perspectives: Experience - The core way people have learned for centuries Analytics - The ability to break down a problem Stepping-back - The ability to zoom-out recognize patterns Finally, Charlie discusses how we are only limited by our imagination when it comes to IT - which can be a challenge for some technology and engineering leaders. Technology today is almost limitless, and we have entered the Imagination Age. Be sure to tweet at me (https://twitter.com/dougplatts

Rank #5: CM05: Using lean design research to get to 'the why' of your product w/ James Utley & Sarah Reid

Feb 11 2018
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Successful products and sustainable companies are those that are built on user understanding intertwined with strong design and technical capabilities. This understanding ensures that products that are built are useful, usable and desirable. With that in mind, I'm joined by Dialexa's Head of Design Research, Sarah Reid, and Design Architect, James Utley, on this weeks episode of Custom Made. With Sarah and James as my guests, we discuss how, with the importance of getting products to market quicker, many companies are adopting a new approach to understanding their users to inform product design. This approach is called lean design research. Because a well built product with terrible design, is a bad product - and a well designed product that is poorly built is also a bad product. You need to place equal importance on the user experience design and the engineering (think Minimum Lovable Product over Minimum Viable Product) to make a product users love and that positively impacts your business Before you start building your product, and even before you start designing, it is critical to success to understand your users - this is design research. But it is not always necessary for this to take a year, 6 months or even less to understand them. There is a need to understand enough to move forward with a product, and then set up an approach to allow you to continually learn more about your user as your product is being designed, engineered, and even once it is live. Sarah and James have extensive experience working with startups and large enterprise organizations to help them understand their users, and design the best product that meets both user and business needs. During our discussion, we cover, what is lean design research, why it is important, and what are some of the techniques to bring this approach to your product development - and for anyone who has seen The Founder a film starring Michael Keaton which told the story of McDonald's. The scene where they are developing their speedy system of making the food with the kitchen staff in the basketball court is a great example of design research in action. Be sure to tweet at me https://twitter.com/dougplatts and let me know what you think of the show. Follow Dialexa on: Instagram: https://www.instagram.com/dialexa/ Facebook: https://www.facebook.com/dialexa/ LinkedIn: https://www.linkedin.com/company/dialexa Soundcloud: https://soundcloud.com/custom-made-di... iTunes: https://itunes.apple.com/us/podcast/c... Twitter: https://twitter.com/dialexa Medium: https://medium.com/back-to-the-napkin Podcast: https://by.dialexa.com/topic/custom-made YouTube: https://www.youtube.com/c/Dialexa Subscribe to our weekly newsletter for our latest content and top weekly reads here: https://by.dialexa.com/newsletter-signup

Rank #6: CM27: Transforming the Education of the Next Generation of Technologists w/ Mark Fontenot

Jul 15 2018
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We are on episode #27 and this week I am joined by Mark Fontenot a Clinical Professor in the Department of Computer Science and Engineering in the Lyle School of Engineering at Southern Methodist University here in Dallas. At SMU, Mark teaches classes focusing on software development, software engineering, and database systems. Previously, Mark was Founding Faculty-in-Residence of Loyd Residential Commons, and he served as Director of First Year Engineering Design in the Lyle School. His research interests are in engineering education focusing on the measurement of individual innovative behavior and fostering the creative and innovative capacity of undergraduate engineering and computer science students. In addition to teaching and research, Mark is an academic adviser to computer science majors, and serves on various committees throughout the university. On this weeks episode Mark and I are discussing what changes are needed when educating the next generation of computer scientists and engineers. During this episode we discuss what is wrong with the traditional model of engineering education and challenge the difference between teaching theory vs. application in the real-world. Mark cannot stress the importance of the human side of engineering education, and that the so-called “Soft Skills” don't necessarily come that easily to lots of engineering students. We discuss how education institutions must teach students the need to build products and solve problems for other humans, not just for the sake of building and using cool technology. These institutions need to be teaching students to think about the user – to be empathetic! Additionally students must gain experience not just working together with others in a team, but collaborating and communicating across teams and with different stakeholders. And finally we discuss how to nurture a culture of innovative and creative problem solvers. Mark outlines the Three (non-linear) components of Innovative Work Behavior: - Idea Generation - Idea Promotion - Idea Implementation Be sure to tweet at me (https://twitter.com/dougplatts) and let me know what you think of the show. Follow Dialexa on: Instagram: https://www.instagram.com/dialexa/ Facebook: https://www.facebook.com/dialexa/ LinkedIn: https://www.linkedin.com/company/dialexa Soundcloud: https://soundcloud.com/custom-made-dialexa iTunes: https://itunes.apple.com/us/podcast/custom-made/id1332213517?mt=2 Player.fm: https://player.fm/series/custom-made Overcast: https://overcast.fm/itunes1332213517/custom-made Twitter: https://twitter.com/dialexa Medium: https://medium.com/back-to-the-napkin Podcast: https://by.dialexa.com/topic/custom-made YouTube: https://www.youtube.com/c/Dialexa Subscribe to our weekly newsletter for our latest content and top weekly reads here: https://by.dialexa.com/newsletter-signup

Rank #7: CM26: Service Design - Designing Beyond the Product w/ Bianka McGovern

Jul 08 2018
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We are on episode #26 and this week I am joined by Custom Made regular Dialexa’s Design Architect, James Utley, and we are excited to have the opportunity to talk with Bianka McGovern, Vice President, User Experience at Goldman Sachs. In her role at Goldman Sachs, Bianka is a UX design lead and program manager for various Fintech projects. Before joining Goldman Sachs, Bianka was the Head of UX in the Tax & Accounting division of Thomson Reuters. During her time there, Bianka successfully built up its UX capability and the Central User Experience team. She and her team defined the strategic direction of User Experience, implemented a Design Thinking and UX process framework for the company, and developed a design system for a portfolio of 200 products. For most of her career, Bianka has been designing in the Enterprise space, typically working on multi-layered platforms and (re-)defining the experience of business workflows. She also has agency experience from early in her career, where she focused on marketing campaigns in the consumer space (fashion and retail). She is a graduate of the University of Applied Sciences in Wuerzburg, Germany with a major in Communication Design. On this weeks episode Bianka, James and I are discussing how the design of successful products goes beyond visual design, beyond user experience design, all the way to service design. Service design is a process in which the designer focuses on creating optimal service experiences. This requires taking a holistic view of all the related actors, their interactions, the applications and products they use, and supporting materials and infrastructures. Service design often involves the use of customer journey maps, which tell the story of different customers’ interactions with a brand, thus offering deep insights. The purpose of service design methodologies is to establish best practices for designing services according to both the needs of customers and the competencies and capabilities of service providers. If a successful method of service design is employed, the service will be user-friendly and relevant to the customers, while being sustainable and competitive for the service provider. During our conversation Bianka shares the macro trends that are shaping how products and services are designed, what are some of the barriers to designing successful products, and what are some of the tools designers need to be leveraging when undertaking service design. Be sure to tweet at me (https://twitter.com/dougplatts) and let me know what you think of the show. Follow Dialexa on: Instagram: https://www.instagram.com/dialexa/ Facebook: https://www.facebook.com/dialexa/ LinkedIn: https://www.linkedin.com/company/dialexa Soundcloud: https://soundcloud.com/custom-made-dialexa iTunes: https://itunes.apple.com/us/podcast/custom-made/id1332213517?mt=2 Player.fm: https://player.fm/series/custom-made Overcast: https://overcast.fm/itunes1332213517/custom-made Twitter: https://twitter.com/dialexa Medium: https://medium.com/back-to-the-napkin Podcast: https://by.dialexa.com/topic/custom-made YouTube: https://www.youtube.com/c/Dialexa Subscribe to our weekly newsletter for our latest content and top weekly reads here: https://by.dialexa.com/newsletter-signup

Rank #8: CM04: The role of technology in the life of the “everyday athlete” w/ Tyler Nicholson & Kia Wright

Feb 04 2018
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On this weeks episode of Custom Made I'm joined by the co-founders of health and wellness company, Adaptive Nutrition, Tyler Nicholson and Kia Wright. They are on a mission to provide their clients with sustainable nutritional and lifestyle tools necessary to meet and exceed their health and wellness goals. The interesting thing about this conversation is, by having this combined experience across these two key areas of an individual's health (food & movement), means Kia and Tyler provide a unique perspective on the infiltration and effectiveness of technology, and data, in this space. Whilst you can follow conferences such as CES to see what the future may hold, I wanted to explore the role that technology plays today in the life of the "everyday athlete". In this episode of Custom Made we discuss how Kia and Tyler have seen sports technology change how they train/advise their clients, and how the vast amount of data that is now available allows all of us to better track and improve performance like never before. We explore any risks they see with this technology, e.g. people not getting annual check-ups because they believe their device is good enough, and where they see sports and healthcare technology going and the impact it could have with more sensors, smart equipment, predictive analytics for health, etc. And of course, we explore why they saw the need to create a custom product and offering to help clear confusion around eating habits, and how this custom product provides specific recommendations to improve a user’s health. Be sure to tweet at me, twitter.com/dougplatts, and let me know what you think of the show. Follow Dialexa on: Instagram: www.instagram.com/dialexa/ Facebook: www.facebook.com/dialexa/ LinkedIn: www.linkedin.com/company/dialexa Soundcloud: @custom-made-dialexa iTunes: itunes.apple.com/us/podcast/custo…d1332213517?mt=2 Twitter: twitter.com/dialexa Medium: medium.com/back-to-the-napkin Podcast: by.dialexa.com/topic/custom-made YouTube: www.youtube.com/channel/UC9JXv0TkvMD8PpQ7umyXRrQ Subscribe to our weekly newsletter for our latest content and top weekly reads here: by.dialexa.com/newsletter-signup

Rank #9: CM17: A Pragmatic Approach to User Research for Successful Products w/ Sarah Reid

May 06 2018
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Welcome to episode #017 of Custom Made and today I’m joined again by Sarah Reid, Vice President of Design Research here at Dialexa. Sarah is a Product Designer whose fascination with how design and psychology interact has led her on a relentless pursuit to shape user experiences that enable elegant solutions to complex problems. Her specialties in web and UX design include layout, interaction and aesthetic design for websites and software products. Prior to joining Dialexa, Sarah leveraged her love of design thinking to design administration tools for AT&T Business to Business Services and game art for GameStop's PC download business. Most notably, Sarah worked for a healthcare industry software provider where she used her UX problem solving and process improvement skills to streamline online interactions that contained a massive amount of user information, options, decisions, complex rules and restrictions. The only precedent to an application in this industry was paying someone to sort through spreadsheets and faxing the paperwork. Sarah is someone who is concerned with the why of a product, workflow and User Experience. And, she is a fan of pragmatic research work to enable her to provide insights in a fast and smart manner - which is exactly what we are going to be discussing today. On this weeks episode Sarah and I are discussing why you need to take a pragmatic view to user research, so that you understand just enough to move forward with your product development rather than spend too much time on research that slows down the product development process, or no research at all that leads to unsuccessful products. Successful products come from understanding the user needs, their pains, and their experiences that the product is trying to deliver against. But research is still seen by many as either an area to cut from the product development process, leads to analysis paralysis or would rather move forward on assumptions based on historical data points or opinion. Typically we first encounter Research in school with research papers - learning about a topic through the systematic investigation into, and study of, materials and sources in order to establish facts and reach new conclusions - and then writing a report about it. But in the real-world, this approach is not always practical, and research needs to take a different, more agile, approach if it is to be successfully applied to product development. During this weeks episode, we are going to explore the three main types of research to inform your product development and define what “just-enough” means. These three types are: - User Research - Market Research - And Design Research And before you say it, don’t get me wrong, successful products can be created by following your gut and intuition. The many successes of Steve Jobs are because of this - though the less discussed product failures are also based on gut and intuition as well. But you don’t get a good gut and intuition without being immersed in the world you are designing for. You must know about the people and their behaviors as well have the vision and strategy to bring about change. You need to build experience - and by following the advice Sarah shares in this episode, you will be on your way to building that experience to have an informed opinion...or gut! Be sure to tweet at me (https://twitter.com/dougplatts) and let me know what you think of the show. Follow Dialexa on: Instagram: https://www.instagram.com/dialexa/ Facebook: https://www.facebook.com/dialexa/ LinkedIn: https://www.linkedin.com/company/dialexa Soundcloud: https://soundcloud.com/custom-made-dialexa iTunes: https://itunes.apple.com/us/podcast/custom-made/id1332213517?mt=2 Twitter: https://twitter.com/dialexa Medium: https://medium.com/back-to-the-napkin Podcast: https://by.dialexa.com/topic/custom-made YouTube: https

Rank #10: CM22: The Modern CIO (Chief Integration Officer) and Legacy IT w/ Charlie Feld

Jun 10 2018
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This is episode #22 and is the second part of my conversation with Charlie Feld. Once you have finished with this episode be sure to listen to last weeks episode #21 and part 1 of my conversation where Charlie shares his extraordinary 50-year career helping organizations and executives achieve IT-driven transformation, how the IT industry lacked a formal framework, and how IT needs to handle the speed of change for their organizations to be successful. Charlie began his career as a systems engineer at IBM, before the world grasped what a computer was. As that changed, the company’s exponential growth opened up opportunities for Charlie. At 26 Charlie was named the lead of a new team in Dallas, where he oversaw the company’s Frito-Lay account, and a little more than a decade into his time at IBM, he left the company for the PepsiCo-owned snack maker. Two years later, in 1983, Charlie was promoted to vice president and chief information officer at Frito-Lay. After 12 years with Frito-Lay, Charlie formed an organization, The Feld Group Institute, that would do interim CIO work. These teams would enter companies in need, clean up issues on the IT side, and – crucially – leave the companies with a foundation to continue succeeding after departure. Currently as the founder and CEO of The Feld Group Institute, but with a career as long as there has been an IT industry, Charlie is considered the First CIO in corporate America and has led transformation efforts for organizations including Frito-Lay, Southwest Airlines, Coca-Cola, The Home Depot, Delta, FedEx, EDS and BNSF. You can find more information about Charlie and The Feld Group Institute at www.feldgroupinstitute.com. On this weeks episode Charlie provides his perspective on what makes a modern day CIO, and how can they be successful. To begin with he wants to rename the CIO role from Chief Information Officer to Chief Integration Officer. Other than perhaps the COO, the CIO (the Chief Integration Officer) needs to truly understand the full extent of a business and the integration points across each function - from sales and marketing, to manufacturing and distribution, to finance and support. A modern-day CIO needs to step into the conversation with their leadership team, be collaborative, be passionate, be part of the conversation about the Who, the What, and the How and be a storyteller to get buy-in to a multi-year story that will lead to a multi-year plan. Charlie recommends to start with the story, the outline, and direction to get buy-in, don’t jump straight into detailed projects and specifics. Charlie goes on to discuss the multiple risks (i.e. Cybersecurity) in not modernizing legacy IT technology, with one of the major risks to your existing business is that your IT leadership who understand your legacy systems will be retiring in the next 5-10 years and taking that knowledge with them. This should be a real concern for all organizations, and is something relatively easy to wrap your head around - but the solution is not to train your newer staff on old technologies, but rather to modernize these systems. The modernization of an organization’s legacy IT can no longer be ignored, the risks to site and system reliability and the risks to not being able to build for the future are too high. To be able to be ready for the future, whilst modernizing the legacy technology of their organization, Charlie recommends building integration hubs tying together your organization and build for change so that you don’t start to create a new batch of legacy IT that needs to be modernized again in ten years time. Be sure to tweet at me (https://twitter.com/dougplatts) and let me know what you think of the show.