Ranked #1
#140 – A Good Manager Will Keep Regular 1:1s
#140 – A Good Manager Will Keep Regular 1:1s
Everyone talks about the power with regular 1:1s between you and your team. But are they really worth it? And how import... Read more
2 May 2017
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26mins
Ranked #2
#138 – A Good Manager Will Listen
#138 – A Good Manager Will Listen
Next up in our “Every Good Manager Will…” series is an important one that often gets overlooked. Managers tend to focus ... Read more
11 Apr 2017
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32mins
Ranked #3
#141- A Good Manager Knows the Team’s Strengths
#141- A Good Manager Knows the Team’s Strengths
Leading a team is all about knowing the strengths and weaknesses of others on the team. It helps you to put the right pe... Read more
9 May 2017
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27mins
Ranked #4
#142 – A Good Manager Creates Growth Paths
#142 – A Good Manager Creates Growth Paths
Jeff started a great conversation on the last episode around the idea of growth paths and grow-outs. We’ll continue that... Read more
23 May 2017
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39mins
Ranked #5
#139 – A Good Manager Will Care Personally
#139 – A Good Manager Will Care Personally
“It’s not personal, it’s just business”. You’ve heard this phrase before and maybe even said it. But is it true? On this... Read more
18 Apr 2017
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41mins
Ranked #6
#143 – A Good Manager Helps Balance the Team’s Work/Life Schedule
#143 – A Good Manager Helps Balance the Team’s Work/Life Schedule
One of the things we’ve been talking about at Basecamp is the idea that 40 hours is plenty of time for work. Is that eno... Read more
27 Jun 2017
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34mins
Ranked #7
#154 – White Glove Onboarding
#154 – White Glove Onboarding
When it comes to customer onboarding, we’ve seen a growing trend of the white glove approach. Dedicated account managers... Read more
24 Oct 2017
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32mins
Ranked #8
# 153 – Back to School with Classes
# 153 – Back to School with Classes
Customers love online classes and demos that help get them up-to-speed on a new product. From the team side, it’s often ... Read more
17 Oct 2017
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45mins
Ranked #9
#152 – I’ve Got to Onboard a Company?
#152 – I’ve Got to Onboard a Company?
Up to this point in the series, we’ve talked about how onboarding works when it’s a single person signing up to try your... Read more
10 Oct 2017
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32mins
Ranked #10
#151 – You’re an Onboarding Wizard
#151 – You’re an Onboarding Wizard
Remember Clippy – the fun yet kinda irritating assistant from Microsoft? Onboarding tools have come a long way since the... Read more
26 Sep 2017
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51mins