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Emotion At Work

Updated 19 days ago

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This podcast is about sharing ideas, insights, research and experiences around emotion in the workplace. Here we explore the breadth and depth of emotions so listeners can use what we discuss to help enrich lives or help protect from or reduce harm. We focus on the roles #emotion #credibility and #deception play in the workplace.

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This podcast is about sharing ideas, insights, research and experiences around emotion in the workplace. Here we explore the breadth and depth of emotions so listeners can use what we discuss to help enrich lives or help protect from or reduce harm. We focus on the roles #emotion #credibility and #deception play in the workplace.

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Cover image of Emotion At Work

Emotion At Work

Updated 19 days ago

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This podcast is about sharing ideas, insights, research and experiences around emotion in the workplace. Here we explore the breadth and depth of emotions so listeners can use what we discuss to help enrich lives or help protect from or reduce harm. We focus on the roles #emotion #credibility and #deception play in the workplace.

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Rank #1: Episode 28 - Emotion at Work Stories - Depression

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This episode picks up the Emotion at Work in Stories theme I started earlier this year. This time it is with Karen Teago (@teago_emplaw) as my guest, we take a trip into how depression has been a part of her life for 15 years. I asked Karen to be on the podcast as she wrote a blog a few years ago (https://teagohr.wordpress.com/2017/10/10/this-is-what-it-looks-like/) and it affected me then and still does now.  Depresssion is one of the things that is both talked about and not talked about all at the same time.  With Karen being willing to be open and frank about her experiences it was important to me that I create a place and space to allow a depth of exploration of the topic.   This is a frank and honest episode and our conversation lasted for nearly an hour and twenty minutes so there is a lot to listen to.  If you are affected by anything in this episode then there are support options open to you: The Samaritans can be contacted here https://www.samaritans.org/how-we-can-help-you or call them on 116 123 (it is free)  Mind can be contacted here https://www.mind.org.uk/information-support/helplines/ You can also call the NHS on 111 or make an appointment with your local GP Karen is happy to chat and you can find her on @teago_emplaw I am happy to listen and you can find me here or @philwillcox We explore her experiences with depression as a condition, with medication, with post natal depression, the important area of disclosure and how guilt has been a part of her experience too.  I (maybe unfairly) ask Karen for any advice or suggestions if anything in the podcast resonates with you and I add my thoughts too. At one point Karen talks about how she became aware of her condition by reading a case she was working on.    After we recorded the episode she found this paragraph from 'Notes on a Nervous Planet' by Matt Haig (@matthaig1) that she felt better explained her experience: "Later, doctors would offer labels.  'Panic disorder', 'generalised anxiety disorder' and 'depression'.  These labels were worrying, but also important, because they gave me something to work with.  They stopped me feeling like an alien.  I was a human being with human illnesses, which other humans have had - millions and millions of humans - and most of them had either overcome their illnesses or had somehow managed to live with them.  Even after I knew the names of the illnesses I had, I believed they were all stemming from inside me.  They were just there, the way the grand canyon was just there"  Here's a link to the full book - https://www.amazon.co.uk/Notes-Nervous-Planet-Matt-Haig/dp/1786892677 With this being a Stories episode there aren’t many references as such. There are some things we talk about and here are the links to those things: The unexpected yet innocuous question came from Margaret Burnside @margaretburnsid The book on sleep Karen references is https://www.amazon.co.uk/Why-We-Sleep-Science-Dreams/dp/0241269067 The Mind Website with details for resources for Corporate partners https://www.mind.org.uk/search-results?q=guidelines%20for%20corporate%20partners More information for breastfeeding and taking medication https://www.breastfeeding-and-medication.co.uk/  

Aug 02 2018
1 hour 21 mins
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Rank #2: Episode 27 - Emotion at Work in Emotion Regulation

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This episdode is one of those that talks about stuff you as a human do all the time but aren't all that aware of or use different words to decsribe it.  My guest this time is James Gross (https://spl.stanford.edu/james-gross-phd-0) who is the worlds leading researcher into Emotion Regluation.  Through the podcast we chat about: - What are emotions? - What is emotion regulation? - The 5 families of emotion regulation strategies - Examples of what people do within each of those families - How emotion regulation can be extrinsic (where others use these strategies with/for/to you to 'help' you regulate your emotions) and intrinsic (where you use them with your own emotions) - What the workplace and individuals can learn from emotion regulation This was a great episode to record!!!! My inner geek was super excited Your references: Links to all the research papers that James mentions at approx 52 minutes https://spl.stanford.edu/selected-publications The 'Emotion and Self Regulation Lab' where Gal Sheppes works that James mentions at approx 56 minutes  http://people.socsci.tau.ac.il/mu/galsheppes/ The project that Angela Duckworth is working on that I mention at approx 58 minutes https://bcfg.wharton.upenn.edu/  

Jul 19 2018
1 hour
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Rank #3: Episode 26 - Emotion at Work in Emotional Exploitation

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This is one of the most thoughtful podcasts I have done. You can hear the thinking. Hear when my guest Jo Wainwright (@jo_coaches) and or I are paying attention, listening and supporting each other. There will be a temptation to listen to this episode on 1.5 or 2 times speed as there are some pauses and gaps in speech. Instead, I implore you to do one or both of these things:   Let it play as it was originally intended.  Pay attention to the way that Jo listens and supports me and the conversation.    There is some real value in learning in the interaction style used in this podcast.    Jo and I explore the roles of emotion and emotions in the workplace. We talk about emotional labour, emotional work and emotional exploitation. How at work humans are expected to do both emotional work and labour and yet are not supported to do so. I love that Jo makes a comparison with how at work we will ensure people have hard hats, supportive chairs, high visibility jackets, ear defenders, keyboards and mice that are ergonomically designed. Yet, what is lacking is the safety kit to support emotional work and labour in the workplace.    We get into some of the tanglible actions, ideas, suggestions, experiences that can help make this work and/or work better in workplaces.    Your references are as follows:   Emotion work - https://en.m.wikipedia.org/wiki/Emotion_work   Emotional labour - https://en.m.wikipedia.org/wiki/Emotional_labor https://www.mindtools.com/pages/article/newTMM_44.htm   Action learning sets - https://en.wikipedia.org/wiki/Action_learning   Victor Frankl “Man’s search for meaning” - https://www.amazon.co.uk/Mans-Search-Meaning-classic-Holocaust/dp/1844132390/ref=mp_s_a_1_1?ie=UTF8&qid=1530028214&sr=8-1&pi=AC_SX236_SY340_QL65&keywords=man+search+of+meaning&dpPl=1&dpID=51CDTKBPNPL&ref=plSrch    Before change there has to be acceptance - a blog linked to this notion - https://www.psychologytoday.com/us/blog/evil-deeds/200806/essential-secrets-psychotherapy-change-or-acceptance   Reflexivity - https://en.m.wikipedia.org/wiki/Reflexivity_(social_theory)   Episode 12 with Prof Dawn Archer - https://emotionatwork.podbean.com/e/episode-12-emotion-at-work-in-impression-management/   Thinking Environment - http://www.timetothink.com/thinking-environment/

Jun 28 2018
1 hour 24 mins
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Rank #4: Episode 25 - Emotion at work in Emotional Intelligence

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In this episode I interview someone that has been a part of my professional life for just over a decade.  Like me, Cliff Lansley (@clifflansley) from EIA Group (https://www.eiagroup.com) has a deep knowledge, passion and expertise in the world of emotion.  For our chat we take a deep dive into what may be some of the key areas this podcast should have explored in the past; what are emotions? what is emotional intelligence? how can you test or assess EQ?    Through our conversation we get into some of the risks, issues and opportunities with the current state of emotional intelligence as well as how we, or more specifically how Cliff is using his PhD to push forward the approaches and methods we use to view and assess EQ.  The two main gaps.... context (you can see why we get along) and goals.     Here are the references too:   Paul Ekman - what scientists that study emotion agree on (2016) https://1ammce38pkj41n8xkp1iocwe-wpengine.netdna-ssl.com/wp-content/uploads/2013/07/What-Scientists-Who-Study-Emotion-Agree-About.pdf   Paul Ekman wider review and access to some of his papers: https://www.paulekman.com/journal-articles/   Joseph Ladoux - The Emotional Brain - the idea that triggers are ‘indelibly burned’ https://www.amazon.co.uk/Emotional-Brain-Mysterious-Underpinnings-Life/dp/0753806703   Is emotional intelligence about traits, abilities or both? https://www.eiagroup.com/2017/07/10/emotional-intelligence-ability-trait-mixed/   Howard Gardner - multiple intelligences https://www.learning-theories.com/gardners-multiple-intelligences-theory.html   The Emotional Intelligence Consortium http://www.eiconsortium.org/members/consortium_membership.html   The Cult of Personality Testing https://www.amazon.co.uk/Cult-Personality-Testing-Miseducate-Misunderstand/dp/0743280725   A critique of emotional intelligence https://www.amazon.co.uk/Critique-Emotional-Intelligence-Problems-Psychology/dp/0805853170/ref=sr_1_1?s=books&ie=UTF8&qid=1527254624&sr=1-1&keywords=critique+of+emotional+intelligence   The Development of Emotional Competence https://www.amazon.co.uk/Development-Emotional-Competence-Guilford-Social/dp/1572304340/ref=sr_1_1?s=books&ie=UTF8&qid=1527254712&sr=1-1&keywords=development+of+emotional++competence   Assessing Emotional Intelligence https://www.springer.com/gb/book/9780387883694   Understanding Emotions https://www.amazon.co.uk/Understanding-Emotions-Dacher-Keltner/dp/111814743X

Jun 14 2018
1 hour 15 mins
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Rank #5: Episode 24 - Emotion at Work *anniversary special*

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In this episode the tables are turned.  May was the 12 month anniversary for this podcast and I wanted to do something different.  Each week you get to hear me inquiring into others views, experiences, research and practice and for this one, you get to hear from me.  Huge thank you to Mark Gilroy (@thatMarkGilroy) for his help and being our guest host for this anniversary special.  We explore my experiences with the podcast, what events have formed part of where I am and what I do now, my current areas of interest and research and share some powerful personal accounts.  There is a long old list of references for this one and here they are (I have done by best to put them in chronological order as they appeared in the show):   References:   Podcast episode 13 https://emotionatwork.podbean.com/e/episode-13-a-pause-and-reflection-from-me/   Podcast episode 14 https://emotionatwork.podbean.com/e/episode-14-emotion-at-work-in-stories-phil-willcox/   The blog I referred to around 9 minutes in https://www.linkedin.com/pulse/hush-race-phil-willcox   The Three Good Podcast hosted by Sukh Pabial and with Mark Gilroy (out guest host) talking optimism https://www.podbean.com/media/share/pb-rsiyg-8c00ff   Mark mentioned a quote 'If you don't know how much you need, the default is always more' - Ryan Holiday on the Tim Ferris show podcast at 12:34 https://tim.blog/2016/08/14/whats-important-to-you/   The Ignite talk that I did at the CIPD L&D Show in 2017 https://www.youtube.com/watch?v=clId_aHDLyY&list=UUSuNRzWJJ09BaatS3uYoaIw&index=33   The latest version of the MSc that I completed  https://www2.mmu.ac.uk/study/postgraduate/course/msc-communication-behaviour-and-credibility-analysis/   The Cooperative Principle - It was Grice, not Leetch, sorry https://glossary.sil.org/term/cooperative-principle   Face and facework - Erving Goffman - a nice summary http://www.glottopedia.org/index.php/Face_(concept)   Good Practice Live podcast that I mentioned http://podcast.goodpractice.com/93-live-from-london-what-is-the-state-of-the-nation   The Griefcast podcast that Mark mentioned https://www.acast.com/griefcast   Episode 12 with Dawn Archer - gives more on face and facework https://emotionatwork.podbean.com/e/episode-12-emotion-at-work-in-impression-management/   TMSDI - where Mark works

May 31 2018
1 hour 39 mins
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Rank #6: Episode 23 - Emotion at Work in the workplace

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On this episode I get to chat with Monica Parker (@monicaparker) from Hatch Analytics https://hatchanalytics.com/ and we chat about something that has interested me for years.  I have spent a fair bit of time in different workplaces and they had profound affects on how I felt both on specific days and over time. So, I am really excited that I am going to get to explore this with our guest today. Looking to the physical workplace is something that is huge right now. Whether that be trying to imitate google with slides and bean bags, considering the emotional impact of things like space, temperature and desks or the need/preference for remote working. all of these things (and more) have emotional input, consequences and often, in my experience, this emotional aspect is forgottten or relegated to low priority. For me, it has to start with emotion and how people feel and work out from there. Then again, I would say that I suppose.  References: Phido https://vimeo.com/178593347 SPSS (it is a statistics number cruncher) https://www.ibm.com/uk-en/marketplace/spss-statistics Resolution Foundation story (that Phil mentioned) http://www.bbc.co.uk/news/business-44029808 Universal Basic Income http://www.bbc.co.uk/news/business-43078920 Emotional Equations - Chip Conley https://www.amazon.com/Emotional-Equations-Creating-Happiness-Business/dp/1451607261 Video from Porter Davis https://youtu.be/QTm5fXcEcxo Study from Adam Grant *to follow*

May 21 2018
1 hour 11 mins
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Rank #7: Episode 22 - Emotion at Work Stories - Anxiety, difference and minority groups

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This episode picks up the Emotion at Work in Stories theme I shared at the start of 2018. This time with Tony Jackson (@JacksonT0ny) as my guest, we explore how anxiety has always been a part of his life and has been working on it more purposefully in the last five years or so. We delve into the factors that have and continue to contribute to the anxiety that Tony experiences, his ways of working with his anxiety and what he does from a restorative perspective.  We talk about how 'difference' is something that Tony carries with him and is a near constant feature in his thoughts and then affects either his approaches to interactions and interactions themselves.  Tony is also really clear that his experiences have, and continue to shape his empathy and inclusivity.  He says that his stories and experiences have given him things that he works with and at times struggles with and it has also equipped him with a set of skills that help him to work really well with others.  Finally, we get into the detail and practical things that Tony does to help him be well and enjoy his work and life.      With this being a Stories episode there aren’t many references as such. There are some things from the news and other places we talk about and here are the links to those things: Tony talks about psychosynthesis and I forget to ask him what it is, here is a link: https://psychosynthesistrust.org.uk/about-psychosynthesis-trust/what-is-psychosynthesis/ The Poisonwood Bible by Barbara Kingsolver: https://www.amazon.co.uk/Poisonwood-Bible-Barbara-Kingsolver/dp/0062213709 The Psychology of Executive Coaching by Bruce Peltier https://www.amazon.co.uk/Psychology-Executive-Coaching-Bruce-Peltier/dp/0415993415  

May 04 2018
1 hour 23 mins
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Rank #8: Episode 21 - Emotion at Work in Employee Experience

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 I loved recording this podcast because it gives a look at the background and theory as well as practical experience, hints and tips for reviewing and improving Employee Experience.  In this episode I am joined by Lara Plaxton (@_Lara_HR on Twitter or here on LinkedIn https://uk.linkedin.com/in/lara-plaxton-7927aaa) who is the head of HR at FDM UK.  Lara has a fairly unique perspective on employee experience as the work that FDM do, doesn't necessarily match with the standard model.  FDM support organisations and graduates, ex-forces and returners by placing graduates in client organisations but importantly, those graduates remain as employees of FDM.  So FDM's employees experience two (potentially) different cultures; one for being an employee of FDM and then working in a clients business every day.   During this podcast we explore some key terms and definitions around User Experience, Employee Experience and Design Thinking before going more specifically into what Lara and FDM do to measure and improve their employee experience.  We cover some key things to think about, tips and techniques to review or improve employee experience and we delve deep into the thinking and theory behind this area.  As always, links and references: Systems thinking https://www.youtube.com/watch?v=V38HrPnYkHI - short video with Peter Senge https://www.sciencedirect.com/science/article/pii/S1877050915002860 - research paper (open access) http://amj.aom.org/content/58/1/1.short  - short article on design thinking http://onlinelibrary.wiley.com/doi/10.1111/j.0011-7315.2004.02611.x/full - Pullman and Gross (2004) Ability of experience design elements to elicit emotions and loyalty behaviours https://www.wiley.com/en-gb/Interaction+Design:+Beyond+Human+Computer+Interaction,+4th+Edition-p-9781119020752 - Preece, Sharp and Rogers (2015); Interaction Design - Beyond Human-Computer Interaction   Employee Experience https://en.wikipedia.org/wiki/Employee_experience_management - Short definition https://www.forbes.com/sites/jeannemeister/2017/01/05/the-employee-experience-is-the-future-of-work-10-hr-trends-for-2017/#13666e8920a6 - summary article http://www.tandfonline.com/doi/abs/10.1080/13678868.2014.886443 - Cascio (2014); Leveraging Emplolyer Branding, performance management and human resource development to enhance employee retention   User Experience https://en.wikipedia.org/wiki/User_experience     The Service - Profit chain HBR article https://hbr.org/2008/07/putting-the-service-profit-chain-to-work   Moira Clarke 10 year causation analysis https://www.henley.fi/wp-content/uploads/2017/04/Moira-full-article.pdf   Human Centred Design a hr

Apr 19 2018
1 hour 19 mins
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Rank #9: Episode 20 - Emotion at Work in Competitive Contexts

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In this episode of the podcast I chat with an athlete that has competed at the highest level in his class.  As a Visually Impaired (VI) judo fighter Jonathan (Jono) Drane (@jonolopodis) has represented team GB at the Paralympic Games in Rio 2016 finishing 5th in the 81kg weight category while having a torn Anterior Cruciate Ligament (ACL).  Prior to Rio, he won gold in this first competitive VI championships in the US and won a Bronze medal in 2014 IBSA world championships.  During the podcast we explore how he personally experienced emotion in the ring, how it affected him, what he did before, during and after his bouts to work with emotion.  We also explore how, in one of his current roles in coaching judo, he explores emotions with those he coaches.  We also discuss strategies that Jono has (or still does) use to work with emotion(s) and his view of how his life and neurodiversity (ADHD) impact his ability to effectively work with emotion(s).   References as always:   Jo Frazier and the Thriller in Manilla https://www.youtube.com/watch?v=rEtCq6X7fUI   Inverted U hypothesis   https://academy.sportlyzer.com/wiki/arousal-and-performance/inverted-u-hypothesis/   Kasparov - deep thinking https://www.amazon.co.uk/Deep-Thinking-Machine-Intelligence-Creativity/dp/1473653517/ref=sr_1_1?ie=UTF8&qid=1521797622&sr=8-1&keywords=kasparov+deep+thinking   Alpha Go - Korean Master playing ‘go’ https://www.alphagomovie.com/   Mind Gym - understanding  https://www.amazon.co.uk/Mind-Gym-Wake-Up-Your/dp/0316729922   The book of five rings - strategy  https://www.amazon.co.uk/Book-Five-Rings-Musashi-Miyamoto/dp/0517415283/ref=sr_1_1?s=books&ie=UTF8&qid=1521797799&sr=1-1&keywords=the+book+of+five+rings   The rise of the superhuman - Stephen Cottler https://www.amazon.co.uk/Rise-Superman-Decoding-Ultimate-Performance/dp/1784291226/ref=sr_1_1?s=books&ie=UTF8&qid=1521797828&sr=1-1&keywords=the+rise+of+the+superhuman   The Zen or Archery - Mindfulness abd Archery https://www.amazon.co.uk/Zen-Art-Archery-Training-Become/dp/0140190740/ref=sr_1_1?s=books&ie=UTF8&qid=1521797858&sr=1-1&keywords=the+zen+of+archery

Apr 05 2018
1 hour 12 mins
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Rank #10: Episode 19 - Emotion at Work in Humanising the workplace

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In this episode I am joined by Sarah Taylor Ph.D (https://uk.linkedin.com/in/sarahholiday) where we explore her research and practice into the ways we can enrich workplaces by humaising it and how we can also bureaucratise it too.  Our focus is her research in an elderly care setting and what employees and care workers in that setting really enjoy about their work, and how it is not necessarily what lines up with any set of 'professional standards'.  We begin with setting a philospohical and sociological backdrop and then dive into a lot of detail as to what her research has found.  We close by learning more about how Sarah is taking her research into a more corporate setting and looking at how her findings can inform ways that her organisation manages performance.  A really great conversation and as always... the references: Rupert Sheldrake - https://www.sheldrake.org   Theory U - https://en.m.wikipedia.org/wiki/Theory_U - Scharmer, C. O. (2009). Theory U: Leading from the Future as it Emerges. San Francisco: Berrett-Koehler.   The 5th wave of public health - http://www.thelancet.com/journals/lancet/article/PIIS0140-6736(13)62341-7/abstract Non paywalled/access limited article -  http://blog.policy.manchester.ac.uk/featured/2014/05/will-new-wave-bring-a-tide-of-progress-for-public-health/ Hanlon, P., Carlisle, S., Hannah, M., Reilly, D., & Lyon, A. (2011). Making the  case for a ―fifth wave‖ in public Health. Public Health, 125(1), 30–36.    Atul Gawande - Being Mortal: Medicene and what matters in the end https://www.amazon.co.uk/Being-Mortal-Medicine-What-Matters/dp/0805095152 https://www.youtube.com/watch?v=mviU9OeufA0 Martin Buber: I - Thou relationship https://en.wikipedia.org/wiki/I_and_Thou   - Andrews, N. (2014). We Need to Talk about Love‘. Co-production Walves.  Available from:  https://allinthistogetherwales.files.wordpress.com/2013/05/who-is-helping-who.pdf   - Kitwood, T. (2012). Dementia Reconsidered: The Person Comes First. Berkshire: Open University Press.   Loss of practical wisdom  https://www.ted.com/talks/barry_schwartz_on_our_loss_of_wisdom/up-next   Owen & Mayer - beautiful moments of connection http://www.myhomelife.org.uk/wp-content/uploads/2015/02/JRF-report-on-care-home-quality-of-life-full.pdf

Mar 22 2018
1 hour 13 mins
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