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Management & Marketing

The Customer Success Podcast

Updated 6 months ago

Management & Marketing
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Your customers are the key to your business' growth and survival. While everyone else is distracted by the 'latest' marketing techniques for small business - why not focus on your customers instead? When you master customer success you'll crack the code on automatic lead generation, repeat business and fast organic growth! . Join serial entrepreneurs Kennedy and Rob (co-founders of Response Suite) for inspiring and practical ways to create happier, more successful customers. 'Cos successful customers, create successful companies.

Read more

Your customers are the key to your business' growth and survival. While everyone else is distracted by the 'latest' marketing techniques for small business - why not focus on your customers instead? When you master customer success you'll crack the code on automatic lead generation, repeat business and fast organic growth! . Join serial entrepreneurs Kennedy and Rob (co-founders of Response Suite) for inspiring and practical ways to create happier, more successful customers. 'Cos successful customers, create successful companies.

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Cover image of The Customer Success Podcast

The Customer Success Podcast

Updated 6 months ago

Read more

Your customers are the key to your business' growth and survival. While everyone else is distracted by the 'latest' marketing techniques for small business - why not focus on your customers instead? When you master customer success you'll crack the code on automatic lead generation, repeat business and fast organic growth! . Join serial entrepreneurs Kennedy and Rob (co-founders of Response Suite) for inspiring and practical ways to create happier, more successful customers. 'Cos successful customers, create successful companies.

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Rank #1: 020 - Certified Partnerships To Drive Customer Success

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Apr 03 2017
27 mins
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Rank #2: 019 - Unusual Strategic Alliances and Test Drives

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Mar 27 2017
22 mins
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Rank #3: 018 - Customer Clubs, Tiers And Public Recognition

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Mar 20 2017
17 mins
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Rank #4: 017 - The Sid Circle

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Mar 13 2017
25 mins
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Rank #5: 016 - Customer Satisfaction Is NOT Customer Success

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Where does customer success fit into your business and who's role is it?

Mar 06 2017
23 mins
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Rank #6: 015 - Building Tribes Of Potential Customers And Not Selling

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We are all tired of being sold to, so how can we create a tribe of qualified potential customers who ask for our product?

Feb 27 2017
21 mins
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Rank #7: 014 - Why The Trash Is So Important To Your Customers

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Big customer experience lessons we can learn from theme parks and theatres.

Feb 20 2017
24 mins
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Rank #8: 013 - Case Studies VS testimonials - Which is More Effective?

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Feb 13 2017
24 mins
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Rank #9: 012 - How To Keep More Of The Money You Earn (And Reduce Buy...

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Feb 06 2017
22 mins
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Rank #10: 011 - A Weird Way Of Using SWAT

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Is the old SWAT analysis wasted on being exclusively used in marketing and business analysis? In this episode, Rob and Kennedy talk about how they use this system in Response Suite to strengthen their business.

Jan 30 2017
25 mins
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