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Rank #104 in Management category

Business
Management

Lean Blog Interviews

Updated 1 day ago

Rank #104 in Management category

Business
Management
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Mark Graban interviews leaders and innovators in the Lean thinking world. Topics will include Lean manufacturing, Lean healthcare, Lean production, Lean startups, and Lean enterprise. Visit the blog at www.leanblog.org. For feedback, email mark@leanblog.org. All past episodes, with show notes and more, can be found at www.leancast.org.

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Mark Graban interviews leaders and innovators in the Lean thinking world. Topics will include Lean manufacturing, Lean healthcare, Lean production, Lean startups, and Lean enterprise. Visit the blog at www.leanblog.org. For feedback, email mark@leanblog.org. All past episodes, with show notes and more, can be found at www.leancast.org.

iTunes Ratings

30 Ratings
Average Ratings
27
0
1
1
1

It will make you think differently about work

By David Siegler - Apr 14 2019
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Mark’s interviews shares success stories and lessons learned with those who have studied and practiced Lean. I have not had formal Lean training, but Mark makes clear that you do not need certifications to apply the principles of Lean. Listening to episodes over the past two years has made me view my own work differently, and think about how to systematically improve.

Value added

By Curt the brewer - Oct 10 2017
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Invaluable podcast! Mark is a seasoned lean practitioner and author. He delivers thoughtful interviews with leading lean thinkers. I often listen to episodes more than once to really grasp the concepts discussed.

iTunes Ratings

30 Ratings
Average Ratings
27
0
1
1
1

It will make you think differently about work

By David Siegler - Apr 14 2019
Read more
Mark’s interviews shares success stories and lessons learned with those who have studied and practiced Lean. I have not had formal Lean training, but Mark makes clear that you do not need certifications to apply the principles of Lean. Listening to episodes over the past two years has made me view my own work differently, and think about how to systematically improve.

Value added

By Curt the brewer - Oct 10 2017
Read more
Invaluable podcast! Mark is a seasoned lean practitioner and author. He delivers thoughtful interviews with leading lean thinkers. I often listen to episodes more than once to really grasp the concepts discussed.
Cover image of Lean Blog Interviews

Lean Blog Interviews

Updated 1 day ago

Read more

Mark Graban interviews leaders and innovators in the Lean thinking world. Topics will include Lean manufacturing, Lean healthcare, Lean production, Lean startups, and Lean enterprise. Visit the blog at www.leanblog.org. For feedback, email mark@leanblog.org. All past episodes, with show notes and more, can be found at www.leancast.org.

Rank #1: Craig Deao, Effectively Engaging Employees

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Joining me for Episode #303 is Craig Deao, a senior leader with Studer Group.From his bio:"Since 2006, Craig Deao, MHA, has been an integral part of Studer Group as a senior leader for the organization's speaking and conferences teams, and he now directs thought leadership across Huron [Consulting Group]'s broader healthcare practice.Craig is a highly regarded national speaker on leadership, engagement, quality and patient safety. He works with medical staffs and healthcare executives to create highly reliable organizations where employees want to work, physicians want to practice and patients want to receive care."Today, we're talking about his book The E-Factor: How Engaged Patients, Clinicians, Leaders, and Employees Will Transform Healthcare. We'll talk about the differences between satisfaction and engagement, how to tell if people are engaged in their work, and how to engage various stakeholders, including employees, clinicians, and executives. We'll also talk about how Studer Group became a recipient of the Malcolm Baldridge National Quality Award in 2010.

Mar 28 2018

49mins

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Rank #2: Robert Maurer, PhD, "One Small Step"

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Joining me for Podcast #153 is Robert Maurer, PhD, Director of Behavioral Sciences for the Family Practice Residency Program at Santa Monica-UCLA Medical Center and a faculty member with the UCLA School of Medicine. We are talking about his excellent book titled, One Small Step Can Change Your Life: The Kaizen Way.I discovered Maurer's book when doing research for our recently-published Healthcare Kaizen. It's really interesting to hear about applying the Kaizen approach in the realm of psychology and therapy instead of the workplace. Maurer writes about the brain chemistry that causes people to "fear change" - except when it's small change. Fascinating stuff and I'm thrilled to have spoken with him a few months back.To point others to this, use the simple URL: www.leanblog.org/153. Please leave a comment and join the discussion about the podcast episode.For earlier episodes of the Lean Blog Podcast, visit the main Podcast page at www.leanpodcast.org, which includes information on how to subscribe via RSS or via Apple iTunes.You can also listen to streaming episodes of the podcast via Stitcher: http://landing.stitcher.com/?vurl=leanblogIf you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

Jul 24 2012

23mins

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Rank #3: Dr. Joe Guarisco, E.D. Process Improvement

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My guest for podcast #160 is Joseph S. Guarisco, M.D., FAAEM, FACEP. Dr. Guarisco is currently Chairman of the Department of Emergency Medicine and System Chief of Emergency Services for the Ochsner Health System. Dr. Guarisco is a keynote speaker at the upcoming Society for Health Systems conference (which I'll be attending) and we are both part of the American Academy of Emergency Physicians annual scientific assembly in February (where I'll be co-presenting with my Healthcare Kaizen co-author Joe Swartz on E.D. process improvement strategies). Here is a Q&A, hosted by SHS, with Dr. Guarisco.In this episode, we talk about Dr. Guarisco's process improvement efforts at Oschner and how that was made necessary by Hurricane Katrina and the aftermath, where demand TRIPLED in their E.D. We also chat about standardized work and variation reduction fit in with the practice of medicine and improving E.D patient flow.

Jan 03 2013

29mins

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Rank #4: Art Smalley, “Four Types of Problems”

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My guest for Episode #324 of the podcast is Art Smalley. Art was one of the first Americans to work for Toyota Motor Corporation in Japan and, since then, has been helping other organizations with the Toyota Production System (a.k.a. “Lean”) methods and approaches. You can also visit his website to learn more, www.ArtOfLean.com.

Art is a fellow faculty member at the Lean Enterprise Institute. He has written two Shingo Publication Award-winning books: Creating Level Pull and (co-authored with Durward Sobek) Understanding A3 Thinking. Art later wrote Toyota's Kaizen Methods: Six Steps to Improvement with Isao Kato.

I own all of these books and have only met Art briefly in the past, so I'm happy to finally have him here as a guest. Today, we'll talk about Art's career and his most recent book, Four Types of Problems, published by the Lean Enterprise Institute (note: LEI provided me a free electronic copy of the book).

I hope you enjoy the conversation as much as I did.

Nov 13 2018

1hr 7mins

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Rank #5: Mike Micklewright, "What Would Deming Say?"

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Episode #43 of LeanBlog Podcast is a very special one. My guest is Mike Mickleright, writer, consultant, and performer -- most interesting to me is his impersonation of Dr. W. Edwards Deming. As I wrote about before, I've seen his DVD and Mike agreed to create this podcast with me. We start off talking with Mike about his background with Dr. Deming and how he created the impersonation. Then, we shift into me interviewing Mike as Dr. Deming, asking him some questions on modern quality approaches including Lean and Six Sigma. His website is www.mikemick.com.If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

May 18 2008

24mins

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Rank #6: Ted Stiles & Dr. John Toussaint Discussing #Lean

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For episode #236, things are a little different than usual. Today, I wanted to share a video discussion between my friends Ted Stiles and John Toussaint, MD.Ted is a partner with the recruiting firm Stiles & Associates. John, of course, is the president of the ThedaCare Center for Healthcare Value and has been a frequent guest in my podcast series.John's most recent book is Management on the Mend.For a link to this episode, refer people to www.leanblog.org/236.

Dec 16 2015

45mins

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Rank #7: Dr. Eric Dickson, Starting with Lean at UMass Memorial

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Today's guest is Eric Dickson,MD, MHCM, FACEP, the president and CEO of UMass Medical Center.Episode #231 of the podcast is a little different than the usual. Normally, I record a podcast interview via Skype or a phone call. Today's podcast is a recording of an interview that I did on stage at the 2015 Lean Healthcare Transformation Summit, as part of the CEO panel I was moderating. Eric was one of three CEOs who did a 10-minute interview with me, then we had them take questions as a panel group.The audio quality isn't as good as normal, so there's a transcript of the conversation below. Eric tells what I think is an important story about why UMass Medical Center used Lean and Kaizen as an important strategy for the challenges and crisis they faced at the time.For a link to this episode, refer people to www.leanblog.org/231.

Sep 29 2015

14mins

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Rank #8: Jess Orr, Lessons from Toyota and Beyond

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http://www.leanblog.org/311My guest for Episode 311 is Jess Orr, a continuous improvement practitioner at WestRock, a large paper and packaging company, where she helps plants foster a culture of continuous improvement and employee engagement.\Her experience includes working directly for Toyota Motor Manufacturing Kentucky. She is particularly passionate about sharing best practices across industries, which motivated her to found Yokoten Learning.In today's episode, we talk about her path from Six Sigma Black Belt to a Lean-thinking engineer at Toyota. How did she progress from solving problems herself to developing others? We'll talk about a blog post that she wrote for this blog earlier this year, Lean and ROI, leadership and culture, and much more. What is it like working outside of Toyota again? I hope you enjoy the discussion.

Jul 24 2018

51mins

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Rank #9: Paul Akers, "Lean Health"

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Episode #237 is, like the last episode, a bit different... but in a different way. My guest is my friend Paul Akers, author of the new book Lean Health. Paul was previously a guest for Episode 133, where he talked about his book 2 Second Lean and also for Episode 122. Today, we're talking about his new book, just released.What's different about this podcast is that I attempted to broadcast it live via YouTube. We eventually got there, but not until after some errors I made (and reflected upon here). What appears here is an edited audio-only version of our conversation, which includes some questions from live viewers.Paul has put a lot of time and money into this book. You can buy it on Amazon or download a FREE version as a PDF or audiobook via his webpage.

Jan 04 2016

43mins

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Rank #10: Dr. Lisa Yerian & Nate Hurle from The Cleveland Clinic

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My guests for Episode #282 of the podcast are two continuous improvement leaders from Cleveland Clinic: Dr. Lisa Yerian and Nate Hurle. Lisa is the Medical Director, Continuous Improvement and Nate is the Senior Director, Continuous Improvement.She's a doctor, he's an engineer, and they work together very closely in their efforts to help drive improvement at the Clinic. You can find them on Twitter as @LisaYerianMD and @NateHurle.In today's episode, we talk about topics including the Cleveland Clinic Improvement Model (see my previous posts on this), how their program is structured, what a "culture of continuous improvement" means to them and their staff, how to get others to accept Lean and C.I. methods, and some of the challenges they are facing in their work.

May 18 2017

49mins

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Rank #11: Pascal Dennis, "The Remedy"

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Our guest for Episode #96 is Pascal Dennis of Lean Pathways, Inc. Pascal is a faculty member with the Lean Enterprise Institute and he's the author of the books: Lean Production Simplified, Andy & Me, and Getting the Right Things Done. Here, we talk about his new book, The Remedy: Bringing Lean Thinking Out of the Factory to Transform the Entire Organization.You can read about or comment on this podcast at www.leanblog.org/96.For earlier episodes, visit the main Podcast page at www.leanpodcast.ort, which includes information on how to subscribe via RSS or via Apple iTunes.If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

Aug 01 2010

26mins

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Rank #12: Dr. Tom Evans, Improving Healthcare Quality in Iowa

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See http://www.leanblog.org/245Today is the first of two episodes that I'll post here during Patient Safety Awareness Week. I agree with the National Patient Safety Foundation that every day should be patient safety day.I'm sure my guest for episode #245 would agree with that. He is Tom Evans, MD, FAAFP, the President and CEO of the Iowa Healthcare Collaborative. I've know Dr. Evans for many years, but was prompted to do the podcast by this editorial he wrote in the Des Moines Register: "Iowa hospitals succeed at keeping patients safe."In this episode, we talk about the progress being made in Iowa hospitals, what they are doing, and the lessons learned.

Mar 15 2016

23mins

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Rank #13: John Toussaint, MD, "Management on the Mend"

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Joining me once again on the podcast today is John Toussaint, MD, the founder and CEO of the ThedaCare Center for Healthcare Value. We're talking about his latest book, Management on the Mend.John wrote this new book to document "core elements of successful Lean transformations" that he's seen, not just at ThedaCare, but at other organizations around the world. The book outlines a "transformation model" that can be used to structure a Lean transformation, while John admits there's not just one prescription or framework that could work.John was previously a guest for episodes #184, #159, #146, #72, #62, and #54 going back to 2008. His previous books, which I highly recommend, are On the Mend and the follow up Potent Medicine, both are Shingo Research Award recipients.For a link to this episode, refer people to www.leanblog.org/225. Podcasts are sponsored by KaiNexus and their software that helps spread continuous improvement -- Learn more at http://www.KaiNexus.com

Jul 21 2015

43mins

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Rank #14: David Meier, Lessons and Wisdom from Toyota

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Back on the podcast for the fifth time is my friend David Meier, a Lean / TPS consultant who is a former Toyota leader at their plant in Georgetown, Kentucky. He's gotten into what's, perhaps, the most Kentucky of industries... distilling bourbon (and more).I'll have two more podcast episodes where David and I talk about bourbon, whiskey, and continuous improvement for almost 90 minutes total there. Those episodes are coming soon.Today is a shorter episode, where we catch up and hear more about what David has been doing since his last podcast appearance in 2010 when we talked about the challenges Toyota was facing then. In this episode, David drops a lot of knowledge and wisdom in a very short time -- thoughts on problem solving and how Lean thinking isn't easy for anybody, even if you're Japanese.

Apr 09 2018

21mins

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Rank #15: Audiobook Excerpt of "Measures of Success"

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Today's episode (#313) of the podcast is a bit of a departure from the norm. Instead of interviewing a guest about their book or other work, I'm reading what's basically an audiobook-style excerpt of the first part of my new book Measures of Success: React Less, Lead Better, Improve More. I say "audiobook-style" because it's not professionally produced and my voice has been bad after being sick last week... but I thought this would be one way to share some of this material and promote the book. I won't be doing a full-blown audiobook because the book is so full of charts, I don't think it all translates well to the audiobook format. But, here I'm reading the foreword, the preface, the introduction, and part of Chapter 1.

Aug 07 2018

38mins

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Rank #16: Jay Arthur, "Lean Six Sigma for Hospitals"

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My guest for Episode #274 of the podcast is Jay Arthur, author of Lean Six Sigma for Hospitals: Improving Patient Safety, Patient Flow and the Bottom Line, Second Edition.To me, "Lean Sigma" is often a controversial topic... not because anything is wrong with Six Sigma. Six Sigma methods can be very compatible with a Lean culture. But, "Lean Sigma" books and trainers (including Jay), paint a picture that says Lean is only about speed or efficiency and that Six Sigma is the method to improve quality.He says pretty directly in his book that Lean helps fix all of the types of waste... except for the waste of defects. He says Six Sigma is used to address defects. That's silly.I challenge Jay a bit about this in the podcast, and I'd like to remind the listeners that Lean and the Toyota Production System are about flow AND quality. Lean and quality go hand in hand. Lean methods and mindsets can very directly improve quality.So, I disagree with him on that point, but there are many good points in his book about not overcomplicating Lean or Six Sigma -- that the goal is results (and I'd add "developing people").You can read more about Jay and his bio here.

Feb 01 2017

50mins

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Rank #17: Mike Micklewright, Out of Another @#&*% Crisis

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Epsiode #92 brings a returning guest, the always entertaining and thought-provoking Mike Micklewright. He is the author of a batch of two new books: Out of Another @#&*% Crisis! Motivation through Humiliation and Lean ISO 9001: Adding Spark to your ISO 9001 QMS and Sustainability to your Lean Efforts. In this podcast, we talk about his "Crisis" book and why it's important to revisit the teachings of W. Edwards Deming. How are companies and CEOs performing against the famous 14 Points?You can find Mike online at www.mikemick.com. You might remember Mike from Podcast #43, "What Would Deming Say?" - www.leanblog.org/43You can read about or comment on this podcast at www.leanblog.org/92For earlier episodes, visit the main Podcast page at www.leanpodcast.ort, which includes information on how to subscribe via RSS or via Apple iTunes.If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

May 31 2010

24mins

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Rank #18: David B. Reid, P.E., Lean & Kaizen at Chick-fil-A

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http://www.leanblog.org/344

Joining me for Episode #344 is David Reid, a mechanical engineer whose career has taken him from improvement work at Michelin Tire, to being a pastor, to now helping the Chick-fil-A restaurant chain improve through Lean and Kaizen practices and mindsets.

I was really excited to see the cover story that was in the May 2019 issue of ISE Magazine (Industrial & Systems Engineering). The headline inside reads, “From lean modules to a lean mindset — Chick-fil-A's success shows how leveraging your greatest asset speeds up cultural change.”

In this episode, I get to ask David about some of the drivers for Lean at Chick-fil-A, which is already a high-growth company with many happy customers and employees.

How do they influence the owner/operators of stores to embrace Lean and to engage every employee in continuous improvement? Why did they learn that a top-down engineering-driven model couldn't possibly drive enough improvement? How does a Facebook page enter the equation for employees (and note that using Facebook was an employee idea) instead of “building an app.”

There are many great “nuggets” of wisdom here from David, pun absolutely intended. I hope you enjoy the episode!

Jul 02 2019

1hr

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Rank #19: Zeynep Ton, "The Good Jobs Strategy"

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Joining me for episode #228 of the podcast is Zeynep Ton, an Adjunct Associate Professor of Operations Management at the MIT Sloan School of Management. You may have recently seen her being interviewed by Fareed Zakaria on CNN. She is author of the 2014 book The Good Jobs Strategy: How the Smartest Companies Invest in Employees to Lower Costs and Boost Profits.For a link to this episode, refer people to www.leanblog.org/228.In this podcast, topics include:How she transitioned from industrial engineering and supply chain management to studying retail companies.In the vicious cycle of the "bad jobs strategy, " why is this considered conventional wisdom that the way to maximize profits in a low-margin industry is to offer minimal pay, training, and hours?What are the components (and system) of "the good jobs strategy?"What connections do you draw between the good jobs strategy and Toyota or Lean?Do the companies or founders that have a good jobs strategy sort of naturally embrace it?Of the "good jobs" components, is it most difficult to help people see that 100% utilization is often very harmful and that "slack" is necessary?Is it easier for privately held companies to pursue the good jobs strategy having less quarterly financial pressure?Any thoughts on why society focuses so much on wages, while seemingly ignoring other aspects of workplace conditions that need to be improved?

Sep 03 2015

32mins

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Rank #20: Bob Emiliani, "Real Lean"

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A returning guest, Bob Emiliani is featured in episode #48 of the LeanBlog Podcast. Bob is the President of The Center for Lean Business Management, LLC. He is a leading authority on Lean management, who since 1995 has focused his efforts on de-mystifying the "black art" of Lean leadership. In this episode, we talk about his "Real Lean" series of books.If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.

Jul 21 2008

18mins

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