Rank #1: Craig Deao, Effectively Engaging Employees
Mar 28 2018
Rank #2: Robert Maurer, PhD, "One Small Step"
Jul 24 2012
Rank #3: Dr. Joe Guarisco, E.D. Process Improvement
Jan 03 2013
Rank #4: Art Smalley, “Four Types of Problems”
My guest for Episode #324 of the podcast is Art Smalley. Art was one of the first Americans to work for Toyota Motor Corporation in Japan and, since then, has been helping other organizations with the Toyota Production System (a.k.a. “Lean”) methods and approaches. You can also visit his website to learn more, www.ArtOfLean.com.
Art is a fellow faculty member at the Lean Enterprise Institute. He has written two Shingo Publication Award-winning books: Creating Level Pull and (co-authored with Durward Sobek) Understanding A3 Thinking. Art later wrote Toyota's Kaizen Methods: Six Steps to Improvement with Isao Kato.
I own all of these books and have only met Art briefly in the past, so I'm happy to finally have him here as a guest. Today, we'll talk about Art's career and his most recent book, Four Types of Problems, published by the Lean Enterprise Institute (note: LEI provided me a free electronic copy of the book).
I hope you enjoy the conversation as much as I did.
Nov 13 2018
Rank #5: Mike Micklewright, "What Would Deming Say?"
May 18 2008
Rank #6: Ted Stiles & Dr. John Toussaint Discussing #Lean
Dec 16 2015
Rank #7: Dr. Eric Dickson, Starting with Lean at UMass Memorial
Sep 29 2015
Rank #8: Jess Orr, Lessons from Toyota and Beyond
Jul 24 2018
Rank #9: Paul Akers, "Lean Health"
Jan 04 2016
Rank #10: Dr. Lisa Yerian & Nate Hurle from The Cleveland Clinic
May 18 2017
Rank #11: Pascal Dennis, "The Remedy"
Aug 01 2010
Rank #12: Dr. Tom Evans, Improving Healthcare Quality in Iowa
Mar 15 2016
Rank #13: John Toussaint, MD, "Management on the Mend"
Jul 21 2015
Rank #14: David Meier, Lessons and Wisdom from Toyota
Apr 09 2018
Rank #15: Audiobook Excerpt of "Measures of Success"
Today's episode (#313) of the podcast is a bit of a departure from the norm. Instead of interviewing a guest about their book or other work, I'm reading what's basically an audiobook-style excerpt of the first part of my new book Measures of Success: React Less, Lead Better, Improve More. I say "audiobook-style" because it's not professionally produced and my voice has been bad after being sick last week... but I thought this would be one way to share some of this material and promote the book. I won't be doing a full-blown audiobook because the book is so full of charts, I don't think it all translates well to the audiobook format. But, here I'm reading the foreword, the preface, the introduction, and part of Chapter 1.
Aug 07 2018
Rank #16: Jay Arthur, "Lean Six Sigma for Hospitals"
Feb 01 2017
Rank #17: Mike Micklewright, Out of Another @#&*% Crisis
May 31 2010
Rank #18: David B. Reid, P.E., Lean & Kaizen at Chick-fil-A
Joining me for Episode #344 is David Reid, a mechanical engineer whose career has taken him from improvement work at Michelin Tire, to being a pastor, to now helping the Chick-fil-A restaurant chain improve through Lean and Kaizen practices and mindsets.
I was really excited to see the cover story that was in the May 2019 issue of ISE Magazine (Industrial & Systems Engineering). The headline inside reads, “From lean modules to a lean mindset — Chick-ﬁl-A's success shows how leveraging your greatest asset speeds up cultural change.”
In this episode, I get to ask David about some of the drivers for Lean at Chick-fil-A, which is already a high-growth company with many happy customers and employees.
How do they influence the owner/operators of stores to embrace Lean and to engage every employee in continuous improvement? Why did they learn that a top-down engineering-driven model couldn't possibly drive enough improvement? How does a Facebook page enter the equation for employees (and note that using Facebook was an employee idea) instead of “building an app.”
There are many great “nuggets” of wisdom here from David, pun absolutely intended. I hope you enjoy the episode!
Jul 02 2019
Rank #19: Zeynep Ton, "The Good Jobs Strategy"
Sep 03 2015
Rank #20: Bob Emiliani, "Real Lean"
Jul 21 2008