Rank #1: Slack’s Lane Collins on radical convenience in the customer experience
In this week's Inside Intercom, Slack's Lane Collins chats to Kaitlin Petterson about their policy of 'radical convenience' and how Slack manages the customer experience as a product and how that experience should evolve as the business grows.
Rank #2: Elizabeth McGuane, Content Strategy Lead At Intercom
Rank #3: Ilya Fushman, General Partner at Index Ventures
Rank #4: Jeff Vincent, Product At Wistia
Rank #5: Lessons in product: Julie Zhuo, Jason Fried, Michael Pryor and more
Rank #6: Brex's Michael Tannenbaum on fintech growth strategies
When you’re starting a company, it’s only natural to crave a roadmap. But although it’s inspiring to look at the paths other companies have successfully traveled, you also run the risk of ending up at the exact same destination.
That’s why Brex’s CFO Michael Tannenbaum believes in breaking a few rules. He chats to Intercom's Tara Larson about knowing when to follow your intuition and driving the future evolution of a fintech disruptor.
Rank #7: Daniel Burka, Design Partner at GV
Rank #8: Andrew Chen, General Partner at Andreessen Horowitz
What do Dropbox, Uber, AngelList, Front, Gusto and Boba Guys have in common? All have benefited from the sage advice of growth expert Andrew Chen. Now a General Partner at Andreessen Horowitz, Andrew shares his latest thinking on viral growth, user acquisition, "The Law of Shitty Clickthroughs" and more.
Rank #9: Jackie Bavaro, Head of Product Management at Asana
Before Asana was a publicly available product, Jackie Bavaro was guiding the company’s product decisions behind the scenes as its first product manager. In this chat with Intercom Director of Product Management Brian Donohue, she shares the way her product team works, how they tackle scoping and prioritization, how to balance intuition with data, and much more.
Rank #10: Margaret Gould Stewart, Director of Product Design at Facebook
Rank #11: Talking product with Intercom's Des Traynor, Paul Adams and Emmet Connolly
Rank #12: Nir Eyal on designing healthy habits
Nir Eyal's best-selling book "Hooked" explores how to design habit-forming products. In conversation with Intercom's Adam Risman, he explains how to create healthy habits, how to avoid bad ones, and what questions thoughtful product designers should be asking themselves as they make frequency improvements within their product.
Rank #13: Intercom on Product: The principles behind how we build
In this episode Des Traynor and Paul Adams discuss the principles upon which we've built our product, and indeed our business, here at Intercom. They talk about the value of having a clearly defined set of principles and how they can become the foundation for cohesive decision making.
Rank #14: Monal Chokshi, Head of UX Research at Lyft
Rank #15: Understanding your ideal customers and how to sell to them
What gets you to your first $50 million is not what’s going to get you to $100 million. You've got to constantly review your ideal customer profile, positioning and sales strategies. In today's episode, we'll hear from leaders like Des Traynor, April Dunford, Doug Landis, Steli Efti, and Sydney Sloan speak to those topics and more.
Rank #16: Braden Kowitz, Design Partner at Google Ventures
Rank #17: Ali Rayl, Head of Global Customer Experience at Slack
Rank #18: Peter Merholz, Senior Director of Design with Jawbone
Rank #19: Emmet Connolly, Director of Product Design at Intercom
Following an eight-year run at Google, where he designed Google Flights and co-founded Android Wear, Emmet Connolly joined Intercom as Director of Product Design in October 2014. In this chat with Intercom's John Collins, Emmet shares how he's evolved the way his team works as its grown, the importance of our design system in that process, how that system serves the product team as a whole, and much more.
Rank #20: Claire Vo, VP of Product Management at Optimizely
Every product manager knows the importance of running experiments. But as your company scales, managing hundreds of those experiments – and democratizing access to their learnings – becomes increasingly difficult. Claire Vo, VP of Product Management at Optimizely, shares her best practices for maintaining a culture of experimentation as you grow.