Cover image of Inside Intercom Podcast
(61)

Rank #172 in Technology category

Technology
Software How-To

Inside Intercom Podcast

Updated 13 days ago

Rank #172 in Technology category

Technology
Software How-To
Read more

On the Inside Intercom podcast you will hear the team from Intercom interview makers and do-ers from the worlds of product management, design, startups and marketing.

Read more

On the Inside Intercom podcast you will hear the team from Intercom interview makers and do-ers from the worlds of product management, design, startups and marketing.

iTunes Ratings

61 Ratings
Average Ratings
52
3
1
2
3

Very informative

By Rlobrien - Jun 16 2017
Read more
Great for start ups, businesses, support, and more topics. Very informative and helpful.

Excellent quality and phenomenal insights

By erskingardner - Oct 21 2016
Read more
Really impressive guests in a short, digestable format. Love the high quality production as well!

iTunes Ratings

61 Ratings
Average Ratings
52
3
1
2
3

Very informative

By Rlobrien - Jun 16 2017
Read more
Great for start ups, businesses, support, and more topics. Very informative and helpful.

Excellent quality and phenomenal insights

By erskingardner - Oct 21 2016
Read more
Really impressive guests in a short, digestable format. Love the high quality production as well!
Cover image of Inside Intercom Podcast

Inside Intercom Podcast

Updated 13 days ago

Rank #172 in Technology category

Read more

On the Inside Intercom podcast you will hear the team from Intercom interview makers and do-ers from the worlds of product management, design, startups and marketing.

Rank #1: Slack’s Lane Collins on radical convenience in the customer experience

Podcast cover
Read more

In this week's Inside Intercom, Slack's Lane Collins chats to Kaitlin Petterson about their policy of 'radical convenience' and how Slack manages the customer experience as a product and how that experience should evolve as the business grows.

Aug 08 2019
26 mins
Play

Rank #2: Elizabeth McGuane, Content Strategy Lead At Intercom

Podcast cover
Read more
Intercom's Content Strategy Lead Elizabeth McGuane talks to Des Traynor about the importance of words in product building. Elizabeth's role is all about using language, tone and mental models to create better experiences for our customers.
Oct 27 2016
27 mins
Play

Rank #3: Ilya Fushman, General Partner at Index Ventures

Podcast cover
Read more
As a General Partner at Index Ventures and the former Head of Product at Dropbox, Ilya Fushman knows plenty about how to scale your product and the challenges your team will face along the way. He shares his lessons learned on product roadmaps, building platforms and more with Matt Hodges, Intercom's Senior Director of Product Marketing.
Sep 29 2016
33 mins
Play

Rank #4: Jeff Vincent, Product At Wistia

Podcast cover
Read more
Jeff Vincent works on the product team at Wistia, the video platform for business, but formerly ran their customer support operation. The common thread is a focus on solving customer problems. He chats to Intercom's Director of Customer Support, Jeff Gardner.
Oct 20 2016
31 mins
Play

Rank #5: Lessons in product: Julie Zhuo, Jason Fried, Michael Pryor and more

Podcast cover
Read more
From pinpointing the Job-to-be-Done to creating successful users and knowing when it's time to rebuild a product, we look back at our favorite lessons and insights from past episodes. Guests include Julie Zhuo, Jason Fried, Matt Hodges, Michael Pryor, Sarah Hatter, Bob Moesta and Samuel Hulick.
Jan 26 2017
33 mins
Play

Rank #6: Brex's Michael Tannenbaum on fintech growth strategies

Podcast cover
Read more

When you’re starting a company, it’s only natural to crave a roadmap. But although it’s inspiring to look at the paths other companies have successfully traveled, you also run the risk of ending up at the exact same destination.

That’s why Brex’s CFO Michael Tannenbaum believes in breaking a few rules. He chats to Intercom's Tara Larson about knowing when to follow your intuition and driving the future evolution of a fintech disruptor.

Aug 01 2019
32 mins
Play

Rank #7: Daniel Burka, Design Partner at GV

Podcast cover
Read more
Daniel Burka has spent his career at the intersection of design and business leadership. He’s currently a design partner at GV (formerly Google Ventures) and spent the prior decade-plus helping technology companies with product design. Here, Daniel explains how design can solve business problems, the role of sprints in a healthy design culture, and much more.
Dec 08 2016
28 mins
Play

Rank #8: Andrew Chen, General Partner at Andreessen Horowitz

Podcast cover
Read more

What do Dropbox, Uber, AngelList, Front, Gusto and Boba Guys have in common? All have benefited from the sage advice of growth expert Andrew Chen. Now a General Partner at Andreessen Horowitz, Andrew shares his latest thinking on viral growth, user acquisition, "The Law of Shitty Clickthroughs" and more.

May 10 2018
35 mins
Play

Rank #9: Jackie Bavaro, Head of Product Management at Asana

Podcast cover
Read more

Before Asana was a publicly available product, Jackie Bavaro was guiding the company’s product decisions behind the scenes as its first product manager. In this chat with Intercom Director of Product Management Brian Donohue, she shares the way her product team works, how they tackle scoping and prioritization, how to balance intuition with data, and much more.

Oct 19 2017
29 mins
Play

Rank #10: Margaret Gould Stewart, Director of Product Design at Facebook

Podcast cover
Read more
Des Traynor, Intercom co-founder, and Margaret Gould Stewart talk about product design at massive scale, the aesthetics of business software and the importance of diversity on design teams.
Sep 23 2015
41 mins
Play

Rank #11: Talking product with Intercom's Des Traynor, Paul Adams and Emmet Connolly

Podcast cover
Read more
Des Traynor sits down with Paul Adams, VP of Product, and Emmet Connolly, Director of Product Design, to discuss the biggest trends of the past year, including bots, conversational commerce, and voice UIs, as well as where product is headed in 2017.
Jan 05 2017
35 mins
Play

Rank #12: Nir Eyal on designing healthy habits

Podcast cover
Read more

Nir Eyal's best-selling book "Hooked" explores how to design habit-forming products. In conversation with Intercom's Adam Risman, he explains how to create healthy habits, how to avoid bad ones, and what questions thoughtful product designers should be asking themselves as they make frequency improvements within their product.

Apr 26 2018
29 mins
Play

Rank #13: Intercom on Product: The principles behind how we build

Podcast cover
Read more

In this episode Des Traynor and Paul Adams discuss the principles upon which we've built our product, and indeed our business, here at Intercom. They talk about the value of having a clearly defined set of principles and how they can become the foundation for cohesive decision making.

Jul 25 2019
32 mins
Play

Rank #14: Monal Chokshi, Head of UX Research at Lyft

Podcast cover
Read more
Monal Chokshi was hired as Lyft's first dedicated researcher and tasked with building out the ridesharing company's UX research team and culture – something she'd done successfully before at SoundCloud and Intuit. She shares how researchers can prove their value, the way she’s structured her teams and why lightweight, guerrilla research – an exercise she likens to dating – is the user research gateway drug for startups.
Mar 23 2017
32 mins
Play

Rank #15: Understanding your ideal customers and how to sell to them

Podcast cover
Read more

What gets you to your first $50 million is not what’s going to get you to $100 million. You've got to constantly review your ideal customer profile, positioning and sales strategies. In today's episode, we'll hear from leaders like Des Traynor, April Dunford, Doug Landis, Steli Efti, and Sydney Sloan speak to those topics and more.

Jan 31 2019
36 mins
Play

Rank #16: Braden Kowitz, Design Partner at Google Ventures

Podcast cover
Read more
Intercom co-founder Des Traynor talks to Braden Kowitz about Google Ventures work with startups, the process of design sprints, sketching and prototyping, and the future of product design.
Jul 07 2015
39 mins
Play

Rank #17: Ali Rayl, Head of Global Customer Experience at Slack

Podcast cover
Read more
In February 2013, Slack had no product, no customers and only 8 employees. One of those employees was Ali Rayl, who was tasked with creating the company's customer support experience. Today her team supports more than 5 million daily active users. In a conversation with Intercom's Adam Risman, Ali shares lessons learned from Slack's early days, the unconventional way she measures her team's performance, how her team promotes knowledge sharing and much more.
May 18 2017
28 mins
Play

Rank #18: Peter Merholz, Senior Director of Design with Jawbone

Podcast cover
Read more
Intercom co-founder Des Traynor talks to Peter Merholz, Senior Director of Design with Jawbone, previously VP of Global Design at Groupon and co-founder of design agency Adaptive Path.
May 17 2015
47 mins
Play

Rank #19: Emmet Connolly, Director of Product Design at Intercom

Podcast cover
Read more

Following an eight-year run at Google, where he designed Google Flights and co-founded Android Wear, Emmet Connolly joined Intercom as Director of Product Design in October 2014. In this chat with Intercom's John Collins, Emmet shares how he's evolved the way his team works as its grown, the importance of our design system in that process, how that system serves the product team as a whole, and much more. 

Sep 07 2017
27 mins
Play

Rank #20: Claire Vo, VP of Product Management at Optimizely

Podcast cover
Read more

Every product manager knows the importance of running experiments. But as your company scales, managing hundreds of those experiments – and democratizing access to their learnings – becomes increasingly difficult. Claire Vo, VP of Product Management at Optimizely, shares her best practices for maintaining a culture of experimentation as you grow.

Aug 02 2018
29 mins
Play

Similar Podcasts