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Technology

Inside Intercom Podcast

Updated 7 days ago

Technology
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On the Inside Intercom podcast you will hear the team from Intercom interview makers and do-ers from the worlds of product management, design, startups and marketing.

Read more

On the Inside Intercom podcast you will hear the team from Intercom interview makers and do-ers from the worlds of product management, design, startups and marketing.

iTunes Ratings

63 Ratings
Average Ratings
53
4
1
2
3

Very informative

By Rlobrien - Jun 16 2017
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Great for start ups, businesses, support, and more topics. Very informative and helpful.

Excellent quality and phenomenal insights

By erskingardner - Oct 21 2016
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Really impressive guests in a short, digestable format. Love the high quality production as well!

iTunes Ratings

63 Ratings
Average Ratings
53
4
1
2
3

Very informative

By Rlobrien - Jun 16 2017
Read more
Great for start ups, businesses, support, and more topics. Very informative and helpful.

Excellent quality and phenomenal insights

By erskingardner - Oct 21 2016
Read more
Really impressive guests in a short, digestable format. Love the high quality production as well!
Cover image of Inside Intercom Podcast

Inside Intercom Podcast

Updated 7 days ago

Read more

On the Inside Intercom podcast you will hear the team from Intercom interview makers and do-ers from the worlds of product management, design, startups and marketing.

Rank #1: Julie Zhuo, VP of Product Design at Facebook

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Julie Zhuo chats with Intercom content marketing manager Adam Risman about what makes great product design, establishing early design principles, team building, and much more. Plus, Intercom director of product design Emmet Connolly talks about his principles of bot design.
Jun 09 2016
33 mins
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Rank #2: Andrew Chen, General Partner at Andreessen Horowitz

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What do Dropbox, Uber, AngelList, Front, Gusto and Boba Guys have in common? All have benefited from the sage advice of growth expert Andrew Chen. Now a General Partner at Andreessen Horowitz, Andrew shares his latest thinking on viral growth, user acquisition, "The Law of Shitty Clickthroughs" and more.

May 10 2018
35 mins
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Rank #3: Riley Newman, Head Of Data Science At Airbnb

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Intercom content marketing manager Adam Risman talks with Riley Newman about the importance of early data investment for startups, making data accessible at scale, and why data is "the voice of the customer."
Mar 17 2016
27 mins
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Rank #4: Paul Adams, VP of Product at Intercom

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Des Traynor, Intercom co-founder, and Paul Adams chat about the principles and practices he brought to Intercom from Facebook and Google, how and why he developed a 666 roadmap for the company, and what startups should be focusing on in this coming year.
Jan 05 2016
43 mins
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Rank #5: Erika Hall, Director of Strategy at Mule Design

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Intercom Director of Brand Design Stewart Scott-Curran sits down with Erika Hall, Co-Founder and Director of Strategy at Mule Design. They chat about the importance of language in design, the role of trust in a client-designer relationship, why research simply isn’t optional, and more.
Aug 05 2016
35 mins
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Rank #6: Lessons in product: Julie Zhuo, Jason Fried, Michael Pryor and more

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From pinpointing the Job-to-be-Done to creating successful users and knowing when it's time to rebuild a product, we look back at our favorite lessons and insights from past episodes. Guests include Julie Zhuo, Jason Fried, Matt Hodges, Michael Pryor, Sarah Hatter, Bob Moesta and Samuel Hulick.
Jan 26 2017
33 mins
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Rank #7: Elizabeth McGuane, Content Strategy Lead At Intercom

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Intercom's Content Strategy Lead Elizabeth McGuane talks to Des Traynor about the importance of words in product building. Elizabeth's role is all about using language, tone and mental models to create better experiences for our customers.
Oct 27 2016
27 mins
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Rank #8: Ilya Fushman, General Partner at Index Ventures

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As a General Partner at Index Ventures and the former Head of Product at Dropbox, Ilya Fushman knows plenty about how to scale your product and the challenges your team will face along the way. He shares his lessons learned on product roadmaps, building platforms and more with Matt Hodges, Intercom's Senior Director of Product Marketing.
Sep 29 2016
33 mins
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Rank #9: Intercom on Product: The principles behind how we build

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In this episode Des Traynor and Paul Adams discuss the principles upon which we've built our product, and indeed our business, here at Intercom. They talk about the value of having a clearly defined set of principles and how they can become the foundation for cohesive decision making.

Jul 25 2019
32 mins
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Rank #10: Matt Hodges, Senior Director of Marketing at Intercom

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Matt Hodges, Intercom's first marketer, shares how Job-to-be-Done can shape your product's story, his strategy for prioritizing marketing efforts in SaaS, tips for scaling a marketing team, and much more.
Jul 20 2016
32 mins
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Rank #11: Darragh Curran, VP of Engineering at Intercom

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Shipping is your company's heartbeat, and at Intercom we're shipping code to production more than 100 times a day. Intercom VP of Engineering, Darragh Curran, talks with Co-Founder Des Traynor about how he's scaled the engineering team and culture behind it.
Sep 15 2016
30 mins
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Rank #12: Margaret Gould Stewart, Director of Product Design at Facebook

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Des Traynor, Intercom co-founder, and Margaret Gould Stewart talk about product design at massive scale, the aesthetics of business software and the importance of diversity on design teams.
Sep 23 2015
41 mins
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Rank #13: HubSpot’s Kieran Flanagan on product-led growth

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Kieran Flanagan joined HubSpot in 2013 with the mandate to grow the company internationally. Now, as VP of Marketing and Growth, he’s developed a product-led growth strategy that’s resulted in 100% of the company’s revenue coming from demand generation. Kieran speaks to Intercom’s Amanda Connolly about everything from how to determine when product-led growth is right for your company to measuring growth with your North Star metric.

Feb 28 2019
27 mins
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Rank #14: Jenna Crane, Product Marketing Lead at Dropbox Paper

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Whether you’re at a brand-new startup, or launching a fresh offering under the umbrella of a name brand, you only get one chance to make a first impression with your product. Jenna Crane, product marketing lead for Dropbox Paper, shares why alignment with the product team from day one and a laser focus on user research are key to successfully bringing a new offering to market.

Nov 30 2017
24 mins
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Rank #15: Tony Ulwick, founder of innovation consulting firm Strategyn

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Intercom co-founder Des Traynor talks to Tony Ulwick, the inventor of outcome-driven innovation and a decades-long champion of jobs-to-be-done as a method for product design.
Dec 08 2015
46 mins
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Rank #16: Jeff Vincent, Product At Wistia

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Jeff Vincent works on the product team at Wistia, the video platform for business, but formerly ran their customer support operation. The common thread is a focus on solving customer problems. He chats to Intercom's Director of Customer Support, Jeff Gardner.
Oct 20 2016
31 mins
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Rank #17: David Skok on the metrics every SaaS company should be tracking

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Matrix Partners' David Skok joins the Inside Intercom podcast to discuss why metrics are so important to SaaS companies today, what he looks for in early stage investments and why product-market fit is only one part of the puzzle.

Nov 01 2018
27 mins
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Rank #18: How to run less software, featuring Intercom's Rich Archbold

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In engineering, you want to move fast, ship often and solve real customer problems. Yet competition and the exponential rate of change in software push against that mission. Enter our philosophy of Run Less Software. It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. Rich Archbold, Senior Director of Engineering at Intercom, explains all.

Apr 19 2018
30 mins
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Rank #19: Paul Adams, VP of Product, Intercom on avoiding the pendulum swing when problem-solving

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As Intercom grew from 15 people to over 500, our VP of Product Paul Adams started to notice a pattern in the product and team issues he was dealing with. The pattern was this: You realize something’s broken, you try to fix it, you over-correct, and finally you find balance. Paul shares how he tried to break this pattern at the 2017 Inside Intercom World Tour.

Jan 17 2019
29 mins
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Rank #20: Emmet Connolly, Director of Product Design at Intercom

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Following an eight-year run at Google, where he designed Google Flights and co-founded Android Wear, Emmet Connolly joined Intercom as Director of Product Design in October 2014. In this chat with Intercom's John Collins, Emmet shares how he's evolved the way his team works as its grown, the importance of our design system in that process, how that system serves the product team as a whole, and much more. 

Sep 07 2017
27 mins
Play

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