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Marketing

Happy Client Show: Helping Agency Pros Deliver Delight

Updated 3 days ago

Business
Marketing
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A resource to help agency professionals deliver delight to their clients. Stories from the trenches for inbound, content, marketing, PR, and online marketing agencies.

Read more

A resource to help agency professionals deliver delight to their clients. Stories from the trenches for inbound, content, marketing, PR, and online marketing agencies.

iTunes Ratings

3 Ratings
Average Ratings
3
0
0
0
0

Who doesn’t love happy clients?

By Hermanrr1 - Oct 23 2015
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Love the specificity of each episode as you guys tackle a common quest applicable to all agencies out there. They say happy wife happy life. Well clients are your work wives and the same can be said for them. Nice job Ben and Andrew!

Experienced marketers helping the community

By sgraymackenzie - Oct 22 2015
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This quote has stuck with me through my career: "Learning from your mistakes makes you smart. Learning from other people's mistakes makes you a genius.” Andrew and Ben do a great job with the Happy Client Show of sharing their successes and failures to help other marketers take the good ideas and avoid the bad ones. The shows are quick, helpful, and perfect for somebody who works at a marketing agency, especially if they interface with clients directly or have input on managing the client relationship. Keep up the good work!

iTunes Ratings

3 Ratings
Average Ratings
3
0
0
0
0

Who doesn’t love happy clients?

By Hermanrr1 - Oct 23 2015
Read more
Love the specificity of each episode as you guys tackle a common quest applicable to all agencies out there. They say happy wife happy life. Well clients are your work wives and the same can be said for them. Nice job Ben and Andrew!

Experienced marketers helping the community

By sgraymackenzie - Oct 22 2015
Read more
This quote has stuck with me through my career: "Learning from your mistakes makes you smart. Learning from other people's mistakes makes you a genius.” Andrew and Ben do a great job with the Happy Client Show of sharing their successes and failures to help other marketers take the good ideas and avoid the bad ones. The shows are quick, helpful, and perfect for somebody who works at a marketing agency, especially if they interface with clients directly or have input on managing the client relationship. Keep up the good work!
Cover image of Happy Client Show: Helping Agency Pros Deliver Delight

Happy Client Show: Helping Agency Pros Deliver Delight

Updated 3 days ago

Read more

A resource to help agency professionals deliver delight to their clients. Stories from the trenches for inbound, content, marketing, PR, and online marketing agencies.

Rank #1: 033 - 5 Client Conflict Situations and How to Handle Them

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If you're in the middle of a conflict with a client, it can feel like there is no way out. ln this episode, Ben and Andrew talk through 5 examples of client conflict and how you can move to a peaceful resolution.
Mar 15 2016
23 mins
Play

Rank #2: 036 - What Your Agency Should Do After a Client Conflict

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When the dust settles, it is time to take stock of what has happened. The time following a client conflict is the time to review what happened and make adjustments to your agency processes. These adjustments make sure the situation doesn't repeat itself.
Apr 05 2016
10 mins
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Rank #3: 034 - The Right Way to Break Off a Client & Agency Relationship

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Sometimes no matter how hard you try, a client just isn't a good fit. If that is the case, how do you get out of the arrangement? In this episode, Ben and Andrew talk through the steps that you can take to get out of a bad client situation.
Mar 22 2016
10 mins
Play

Rank #4: How An Agency Framework Can Help You Retain and Take on More Accounts

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Are you interested in streamlining your client experience? If so then an agency framework may be just what you're looking for!
Jul 07 2015
21 mins
Play

Rank #5: Why Your Agency Needs to Start Documenting Everything

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Are you interested in delivering delight to your clients with a smooth experience and clear expectations? If so, then listen in to hear how documentation can help get you there!
Jul 24 2015
24 mins
Play

Rank #6: 032 - 9 Steps to Resolving Client & Agency Conflict

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If you're in the middle of conflict with an agency client, how do you get out? In this episode Ben and Andrew walk through 9 detailed steps to help you see the light on the other side!
Mar 08 2016
20 mins
Play

Rank #7: 031 - What to Do When Clients Perpetually Miss Deadlines

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Are your clients missing deadlines? That is no way to get things done. Take a listen to this episode and learn how you can stop this problem before it is too late!
Mar 01 2016
27 mins
Play

Rank #8: 4 Signs It's Time to Overcommunicate with Clients

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All relationships come down to communication, clients are no different. Learn how overcommunication can help your agency grow!
Feb 16 2016
12 mins
Play

Rank #9: 5 Ways to Prevent Client Fires

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Prevent client fires before they start!
Jan 19 2016
15 mins
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Rank #10: The 5 Inbound KPIs Your Clients Need to Know Right Now

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Do you struggle to showcase ROI to your clients? Could be that you're pointing to the wrong metrics. In this episode, Ben and Andrew share five important KPIs to measure through your inbound partnerships.
Dec 08 2015
12 mins
Play

Rank #11: How to Build Inbound Campaigns That Your Clients Will Love

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Do you struggle to group together all the content that goes into an inbound campaign? In this episode, Ben and Andrew break down an air-tight inbound campaign process!
Dec 01 2015
13 mins
Play

Rank #12: 10 Steps to Running a Smoother Website Project

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Building an air-tight process is key to running profitable projects. On this episode, Ben and Andrew walk through a 10-step process for managing website redesign projects.
Nov 24 2015
23 mins
Play

Rank #13: How to Get Client Buy-In with a GamePlan Kick-Off Session

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Buy-in is key to building long-lasting inbound partnerships that last the test of time. Here's how to get it during your on-boardings.
Nov 03 2015
12 mins
Play

Rank #14: One Guaranteed Way You’ll Fail Your Inbound Clients

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You want to deliver a great service to your clients, each and every time. One guaranteed way to fail them is to start without a strategy. In this episode, Ben and Andrew dig in and share the steps to building a solid client strategy.
Oct 20 2015
15 mins
Play

Rank #15: 5 Steps to the Best Client On-Boarding Ever!

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Have you ever struggled to communicate expectations or showcase results with a client? Chances are things fell off in on-boarding. In this episode, Ben and Andrew share what you need to do to rock your next client on-boarding!
Oct 06 2015
18 mins
Play

Rank #16: 013 - The 4 Milestones of a Successful Inbound Partnership

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An inbound partnership is a journey. As an agency, it is your job to guide your client along that journey. In this podcast Ben and Andrew breakdown the 4 milestones to help you navigate an inbound partnership!
Sep 29 2015
19 mins
Play

Rank #17: Be Enthusiastic—It's Up to You!

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Building trust and honesty in a client engagement is hard work. It isn't something that just happens by itself. Create deeper client relationships by bringing enthusiasm to the table.
Aug 18 2015
14 mins
Play

Rank #18: 5 Things Annoying the Heck out of Your Clients

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Are you doing things that are driving your clients up the wall? In this episode, Ben and Andrew highlight common things that happen in client relationships and how you can overcome them.
Aug 04 2015
27 mins
Play

Rank #19: Reporting Methods That Will Absolutely Delight Your Clients

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Do you struggle to show clients the value of your services? Reporting can be a misunderstood and misused thing for inbound agencies. Join Andrew and Ben for a chat about how better reporting can lead to happy clients.
Jul 28 2015
22 mins
Play

Rank #20: How to Start Documenting Your Agency Processes Without Feeling Overwhelmed

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In this episode of the Happy Client Show, Ben and Andrew discuss how agencies can get started documenting their processes even when they feel they don't have enough time.

May 03 2017
10 mins
Play

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