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The Retail Exchange

Updated 11 days ago

Business
Management & Marketing
Shopping
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The Retail Exchange is a dedicated retail podcast series that throws the spotlight on key issues affecting the industry. This podcast was started because we wanted to open the door to knowledge and insight to help retailers and brands on their journey to retail success. Our podcasts feature insight and opinion from senior industry professionals and thought-leaders.

Read more

The Retail Exchange is a dedicated retail podcast series that throws the spotlight on key issues affecting the industry. This podcast was started because we wanted to open the door to knowledge and insight to help retailers and brands on their journey to retail success. Our podcasts feature insight and opinion from senior industry professionals and thought-leaders.

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Cover image of The Retail Exchange

The Retail Exchange

Updated 11 days ago

Read more

The Retail Exchange is a dedicated retail podcast series that throws the spotlight on key issues affecting the industry. This podcast was started because we wanted to open the door to knowledge and insight to help retailers and brands on their journey to retail success. Our podcasts feature insight and opinion from senior industry professionals and thought-leaders.

Rank #1: World Retail Congress: Day 1

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The Retail Exchange visits Amsterdam for this year’s World Retail Congress, as international retail leaders arrived in the Dutch capital for the three-day event, eager to explore the theme of this year’s event, “High Velocity Retail”. Taking place amid an atmosphere of optimism, the Congress continues to be the leading light in the industry calendar. As the first day came to an end, we caught up with attendees to get their thoughts on the key take-outs and themes dominating presentations and discussions.

May 15 2019
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Rank #2: Jason Heward, Leica Camera

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Leica has been a visionary presence in the photographic field for more than 100 years. In this edition of ‘The Interview’, business broadcaster Ben Bland sits down with Jason Heward, UK managing director of Leica Camera. He talks about the passion that exists within Leica (and himself) for photography, the brand’s recently opened new London flagship store, and its focus on using ‘experience’ to connect with customers.

Featuring in-depth conversations with leading figures from the world of retail, this is The Retail Exchange’s informed interview series. Hear from the finest minds and inspiring thinkers as they share insights into delivering success and get to the heart of the industry’s big issues.

Apr 26 2019
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Rank #3: World Retail Congress: Day 2

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The Retail Exchange reports from Day Two of the 2019 World Retail Congress in Amsterdam. Bringing together speakers from around the world including Levi’s, Coca-Cola, Sephora and Google, the second day threw up some interesting questions. What does a great retail experience look and feel like? How must retailers adapt leadership, culture and people to deliver change in the industry? How data and media be monetised to deliver new retail revenues? As the second day came to an end, we caught up with speakers and those attending to get their thoughts on the key take-outs and themes dominating the event.

May 16 2019
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Rank #4: British Retail Consortium

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With a new British Prime Minister in place, the potential impact of Brexit and its effect on UK industry is likely to dominate headlines again in the coming months. But UK retailers are concerned with much more than that one issue right now. So what should be on their boardroom agenda?

In an exclusive interview, recorded at the World Retail Congress 2019, host Ben Bland sits down with Helen Dickinson, chief executive of the British Retail Consortium to discuss the challenges facing UK retail in the light on unprecedented change in the industry that’s resulted in difficult trading conditions and evolving shopper habits.

Featuring in-depth conversations with senior figures from the world of retail, this is The Retail Exchange’s informed interview series. Hear from leading minds and inspiring thinkers as they share insights into delivering retail success and get to the heart of the industry’s big issues.

Aug 06 2019
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Rank #5: Rapha

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Cycling has gone through what can only be described as a revolution over the last 10 years. A trend that has seen cycle clothing brand Rapha quickly grow to be a truly international brand.

In an exclusive interview, recorded at Future Stores 2019, host Martin Popplewell sits down with Rapha Director of Retail & Development, Caroline Crosswell, and Head of Retail, Darren Read, to discuss the brand’s approach to delivering its retail experience and our growing love of all things two-wheeled.

Featuring in-depth conversations with leading figures from the world of retail, this is The Retail Exchange’s informed interview series. Hear from the finest minds and inspiring thinkers as they share insights into delivering success and get to the heart of the industry’s big issues.

Jul 18 2019
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Rank #6: Future Stores 2019

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The Retail Exchange reports from Future Stores 2019, as leaders from Europe’s most progressive retailers arrived in London for the two-day event, openly sharing their practical insights on the do’s and don’ts to unlock the full potential of bricks and mortar retailing.

With rising customer expectations, the need for personalised in-store experiences and the constant wave of digital innovations, it is now more important than ever that you invest in the right new store initiatives to remain competitive. We caught up with attendees to get their thoughts on the key take-outs and themes dominating presentations and discussions.

Jun 07 2019
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Rank #7: Marc Rosen, Levi’s

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Levi’s is arguably the most iconic denim brand in the world. It’s focus on selling direct to consumers, personalising its products, and reimagining its retail experience suggest that some established labels are not just surviving, but thriving. In an exclusive interview, recorded at World Retail Congress 2019, Ben Bland sits down with Marc Rosen, Levi’s EVP/President of Global Direct to Consumer, to discuss how the brand is keeping its customer experience fresh – in its own distinct way.

Featuring in-depth conversations with leading figures from the world of retail, this is The Retail Exchange’s informed interview series. Hear from the finest minds and inspiring thinkers as they share insights into delivering success and get to the heart of the industry’s big issues.

May 31 2019
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Rank #8: World Retail Congress: Day 3

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The Retail Exchange reports from the final day of World Retail Congress 2019 in Amsterdam, bringing together speakers from around the world including IKEA, L’Oreal and Lord Stuart Rose. There was also an exclusive look at the outcomes from the inaugural Congress Hack, which took place over the course of the event to explore how major global retailers in the room worked with experts to hack some of the industry’s biggest challenges. As Day 3 came to an end, we caught up with speakers and those attending to get their thoughts on the key take-outs and themes dominating this year’s event.

May 17 2019
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Rank #9: Fashion Sense

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The fashion weeks season may be high on new trends, glitz and glamour but the reality of running a fashion retail business more often feels like a fight for survival right in the current climate. With fashion retailers under pressure, broadcaster Ben Bland sits down with senior industry thinkers to discuss the challenges that exist, as well as can be done to deliver practical long-lasting improvements in retail performance. Our guest panel features Nayna McIntosh, founder of Hope Fashion, Lorna Hall, director – retail at WGSN and Kirsty Kean, lead retail specialist with Visual Thinking.

Feb 18 2019
52 mins
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