Cover image of The Digital Broker - Indio Technologies
(22)
Business

The Digital Broker - Indio Technologies

Business
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The Digital Broker is the only podcast focused exclusively on insurance technology and operations. Hosted by industry experts Steve Anderson, Ryan Deeds, and Indio Technologies.

Read more

The Digital Broker is the only podcast focused exclusively on insurance technology and operations. Hosted by industry experts Steve Anderson, Ryan Deeds, and Indio Technologies.

iTunes Ratings

22 Ratings
Average Ratings
20
2
0
0
0

iTunes Ratings

22 Ratings
Average Ratings
20
2
0
0
0
Cover image of The Digital Broker - Indio Technologies

The Digital Broker - Indio Technologies

Read more

The Digital Broker is the only podcast focused exclusively on insurance technology and operations. Hosted by industry experts Steve Anderson, Ryan Deeds, and Indio Technologies.

Top Episodes

Most Popular Episodes of The Digital Broker - Indio Technologies

Rank #1: #008 - APIs And Why Your Agency Should Care

May 15 2018
Podcast cover
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In this episode of “The Digital Broker,” Ryan and Steve explain APIs (and why agents and brokers should care about them). They discuss some of the simple ways in which APIs can be used to improve the customer experience, automate and refine agency processes, and save agencies valuable time and money.

Play Now

Rank #2: #007 - Account Managers Are The Heart And Soul Of The Agency

May 08 2018
Podcast cover
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In this episode of “The Digital Broker,” Ryan and Steve examine the changing nature of the agency account manager. They discuss what skills and traits today’s agencies should look for in a great account manager, and why it is so important to empower account managers to contribute to an agency’s success in new and evolving ways. Finally, they suggest simple tactics and tools that agencies can use to help make this happen.

Play Now

Rank #3: #006 - Measuring Growth

Apr 30 2018
Podcast cover
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Ryan and Steve examine one of the most important components of measuring an agency’s success: measuring growth. They examine the three typical ways in which agencies typically measure growth (new, retained, and lost business), and why it is so important to define and understand these categories. The hosts also offer guidance on how agencies can use data to gain better insight into growth— and to use that data to create simple, actionable plans for improving profitability.

Play Now

Rank #4: #001 - The Digital Broker

Apr 25 2018
Podcast cover
Read more

Meet the hosts of our new podcast, The Digital Broker. Steve Anderson and Ryan Deeds have teamed up with Indio to create the only podcast focused exclusively on insurance technology and operations. In episode 1, our hosts share a bit about their insurance backgrounds and operational expertise. Listen in to hear how these core tenets can be the biggest drivers of profitability at your agency.

Play Now

Rank #5: #002 - Blocking and Tackling: Operational Frameworks

Apr 25 2018
Podcast cover
Read more

It’s all about frameworks! Ryan and Steve have found that growth materializes quickly when agencies compartmentalize the components of their businesses and approach each with a fundamental framework to manage and measure new operations and technology. In this episode, The Digital Broker lays out a six-step framework that you can use today to begin implementing meaningful change at your agency.

Play Now

Rank #6: #003 - Technology: Cutting Through the Noise

Apr 25 2018
Podcast cover
Read more

Technology is changing more quickly today than ever before. This change is fantastic, but can be overwhelming. Ryan and Steve share their secrets and strategies to finding and implementing the best technology available to agents today.

Play Now

Rank #7: #004 - Data: The Good, The Bad and The Ugly

Apr 25 2018
Podcast cover
Read more

Data is everywhere. It can be your biggest asset or your biggest pain. In this episode, Ryan and Steve walk us through the best strategies for collecting data from clients and leveraging it improve operations, sales, and profitability.

Play Now

Rank #8: #005 - Culture as a Value: An Overlooked Key to Profitability

Apr 25 2018
Podcast cover
Read more

One team, one dream! In this episode of The Digital Broker, Ryan and Steve focus on culture as a core tenet of success. The most profitable agencies ingrain accountability, teamwork, and innovation into their corporate fabric. Listen in to learn more about the best methods to build culture and the associated benefits of doing so.

Play Now

Rank #9: #013 - How To Measure And Improve Customer Satisfaction (Featuring Eric Wistrand)

Jun 19 2018
Podcast cover
Read more

In this episode of “The Digital Broker” podcast, Steve and Ryan talk with Eric Wistrand of Couch Braunsdorf Insurance Group about measuring and improving customer satisfaction. Eric explains how his agency utilizes a survey known as Net Promoter Score (NPS) to drastically improve their client experience and provides a guide for how your agency can do so too.

Play Now

Rank #10: #012 - Text Messaging For Insurance Agencies - Part 2 (How To Implement)

Jun 11 2018
Podcast cover
Read more

In the second of a two-part series on texting, Steve and Ryan discuss the “nuts and bolts” of using text messaging for agency communications and how to implement different use cases. By thinking creatively about the many ways in which this popular form of communication can be used, agencies can improve engagement, better serve their current customers, and even secure some new ones.

Play Now

Rank #1: #008 - APIs And Why Your Agency Should Care

Podcast cover
Read more

In this episode of “The Digital Broker,” Ryan and Steve explain APIs (and why agents and brokers should care about them). They discuss some of the simple ways in which APIs can be used to improve the customer experience, automate and refine agency processes, and save agencies valuable time and money.

May 15 2018
32 mins
Play Now

Rank #2: #007 - Account Managers Are The Heart And Soul Of The Agency

Podcast cover
Read more

In this episode of “The Digital Broker,” Ryan and Steve examine the changing nature of the agency account manager. They discuss what skills and traits today’s agencies should look for in a great account manager, and why it is so important to empower account managers to contribute to an agency’s success in new and evolving ways. Finally, they suggest simple tactics and tools that agencies can use to help make this happen.

May 08 2018
24 mins
Play Now

Rank #3: #006 - Measuring Growth

Podcast cover
Read more

Ryan and Steve examine one of the most important components of measuring an agency’s success: measuring growth. They examine the three typical ways in which agencies typically measure growth (new, retained, and lost business), and why it is so important to define and understand these categories. The hosts also offer guidance on how agencies can use data to gain better insight into growth— and to use that data to create simple, actionable plans for improving profitability.

Apr 30 2018
25 mins
Play Now

Rank #4: #001 - The Digital Broker

Podcast cover
Read more

Meet the hosts of our new podcast, The Digital Broker. Steve Anderson and Ryan Deeds have teamed up with Indio to create the only podcast focused exclusively on insurance technology and operations. In episode 1, our hosts share a bit about their insurance backgrounds and operational expertise. Listen in to hear how these core tenets can be the biggest drivers of profitability at your agency.

Apr 25 2018
16 mins
Play Now

Rank #5: #002 - Blocking and Tackling: Operational Frameworks

Podcast cover
Read more

It’s all about frameworks! Ryan and Steve have found that growth materializes quickly when agencies compartmentalize the components of their businesses and approach each with a fundamental framework to manage and measure new operations and technology. In this episode, The Digital Broker lays out a six-step framework that you can use today to begin implementing meaningful change at your agency.

Apr 25 2018
30 mins
Play Now

Rank #6: #003 - Technology: Cutting Through the Noise

Podcast cover
Read more

Technology is changing more quickly today than ever before. This change is fantastic, but can be overwhelming. Ryan and Steve share their secrets and strategies to finding and implementing the best technology available to agents today.

Apr 25 2018
31 mins
Play Now

Rank #7: #004 - Data: The Good, The Bad and The Ugly

Podcast cover
Read more

Data is everywhere. It can be your biggest asset or your biggest pain. In this episode, Ryan and Steve walk us through the best strategies for collecting data from clients and leveraging it improve operations, sales, and profitability.

Apr 25 2018
34 mins
Play Now

Rank #8: #005 - Culture as a Value: An Overlooked Key to Profitability

Podcast cover
Read more

One team, one dream! In this episode of The Digital Broker, Ryan and Steve focus on culture as a core tenet of success. The most profitable agencies ingrain accountability, teamwork, and innovation into their corporate fabric. Listen in to learn more about the best methods to build culture and the associated benefits of doing so.

Apr 25 2018
28 mins
Play Now

Rank #9: #013 - How To Measure And Improve Customer Satisfaction (Featuring Eric Wistrand)

Podcast cover
Read more

In this episode of “The Digital Broker” podcast, Steve and Ryan talk with Eric Wistrand of Couch Braunsdorf Insurance Group about measuring and improving customer satisfaction. Eric explains how his agency utilizes a survey known as Net Promoter Score (NPS) to drastically improve their client experience and provides a guide for how your agency can do so too.

Jun 19 2018
30 mins
Play Now

Rank #10: #012 - Text Messaging For Insurance Agencies - Part 2 (How To Implement)

Podcast cover
Read more

In the second of a two-part series on texting, Steve and Ryan discuss the “nuts and bolts” of using text messaging for agency communications and how to implement different use cases. By thinking creatively about the many ways in which this popular form of communication can be used, agencies can improve engagement, better serve their current customers, and even secure some new ones.

Jun 11 2018
26 mins
Play Now