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Business

The Digital Broker - Indio Technologies

By The Digital Broker

Business
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The Digital Broker is the only podcast focused exclusively on insurance technology and operations. Hosted by industry experts Steve Anderson, Ryan Deeds, and Indio Technologies.

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The Digital Broker is the only podcast focused exclusively on insurance technology and operations. Hosted by industry experts Steve Anderson, Ryan Deeds, and Indio Technologies.

iTunes Ratings

16 Ratings
Average Ratings
14
2
0
0
0

iTunes Ratings

16 Ratings
Average Ratings
14
2
0
0
0

Top 10 Episode of The Digital Broker - Indio Technologies

Rank #1: #008 - APIs And Why Your Agency Should Care

May 15 2018
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In this episode of “The Digital Broker,” Ryan and Steve explain APIs (and why agents and brokers should care about them). They discuss some of the simple ways in which APIs can be used to improve the customer experience, automate and refine agency processes, and save agencies valuable time and money.

Rank #2: #007 - Account Managers Are The Heart And Soul Of The Agency

May 08 2018
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In this episode of “The Digital Broker,” Ryan and Steve examine the changing nature of the agency account manager. They discuss what skills and traits today’s agencies should look for in a great account manager, and why it is so important to empower account managers to contribute to an agency’s success in new and evolving ways. Finally, they suggest simple tactics and tools that agencies can use to help make this happen.

Rank #3: #006 - Measuring Growth

Apr 30 2018
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Ryan and Steve examine one of the most important components of measuring an agency’s success: measuring growth. They examine the three typical ways in which agencies typically measure growth (new, retained, and lost business), and why it is so important to define and understand these categories. The hosts also offer guidance on how agencies can use data to gain better insight into growth— and to use that data to create simple, actionable plans for improving profitability.

Rank #4: #001 - The Digital Broker

Apr 25 2018
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Meet the hosts of our new podcast, The Digital Broker. Steve Anderson and Ryan Deeds have teamed up with Indio to create the only podcast focused exclusively on insurance technology and operations. In episode 1, our hosts share a bit about their insurance backgrounds and operational expertise. Listen in to hear how these core tenets can be the biggest drivers of profitability at your agency.

Rank #5: #002 - Blocking and Tackling: Operational Frameworks

Apr 25 2018
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It’s all about frameworks! Ryan and Steve have found that growth materializes quickly when agencies compartmentalize the components of their businesses and approach each with a fundamental framework to manage and measure new operations and technology. In this episode, The Digital Broker lays out a six-step framework that you can use today to begin implementing meaningful change at your agency.

Rank #6: #003 - Technology: Cutting Through the Noise

Apr 25 2018
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Technology is changing more quickly today than ever before. This change is fantastic, but can be overwhelming. Ryan and Steve share their secrets and strategies to finding and implementing the best technology available to agents today.

Rank #7: #004 - Data: The Good, The Bad and The Ugly

Apr 25 2018
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Data is everywhere. It can be your biggest asset or your biggest pain. In this episode, Ryan and Steve walk us through the best strategies for collecting data from clients and leveraging it improve operations, sales, and profitability.

Rank #8: #005 - Culture as a Value: An Overlooked Key to Profitability

Apr 25 2018
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One team, one dream! In this episode of The Digital Broker, Ryan and Steve focus on culture as a core tenet of success. The most profitable agencies ingrain accountability, teamwork, and innovation into their corporate fabric. Listen in to learn more about the best methods to build culture and the associated benefits of doing so.

Rank #9: #013 - How To Measure And Improve Customer Satisfaction (Featuring Eric Wistrand)

Jun 19 2018
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In this episode of “The Digital Broker” podcast, Steve and Ryan talk with Eric Wistrand of Couch Braunsdorf Insurance Group about measuring and improving customer satisfaction. Eric explains how his agency utilizes a survey known as Net Promoter Score (NPS) to drastically improve their client experience and provides a guide for how your agency can do so too.

Rank #10: #012 - Text Messaging For Insurance Agencies - Part 2 (How To Implement)

Jun 11 2018
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In the second of a two-part series on texting, Steve and Ryan discuss the “nuts and bolts” of using text messaging for agency communications and how to implement different use cases. By thinking creatively about the many ways in which this popular form of communication can be used, agencies can improve engagement, better serve their current customers, and even secure some new ones.