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The Go-Giver Podcast

Updated 3 days ago

Business
Education
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Would you like your business — and your life — to be a lot more fun, a lot less stressful, and a lot more profitable? Do you want to sell more, lead better, be more influential, and live a life of significance? In this show, based around the Five Laws of Stratospheric Success from the international bestseller, “The Go-Giver”, you'll learn how to naturally create a life of joy and prosperity. Your host, Bob Burg, coauthor of “The Go-Giver” will share his insights and interview notables including today’s top entrepreneurs, business and thought leaders.

Read more

Would you like your business — and your life — to be a lot more fun, a lot less stressful, and a lot more profitable? Do you want to sell more, lead better, be more influential, and live a life of significance? In this show, based around the Five Laws of Stratospheric Success from the international bestseller, “The Go-Giver”, you'll learn how to naturally create a life of joy and prosperity. Your host, Bob Burg, coauthor of “The Go-Giver” will share his insights and interview notables including today’s top entrepreneurs, business and thought leaders.

iTunes Ratings

93 Ratings
Average Ratings
86
2
1
1
3

A+

By Cocobella 17 - Oct 23 2017
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Great podcast , love the dynamics of the speakers, nice learning experience Can't wait for more

Great

By RMW1 - Jun 11 2017
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Awesome info to apply the principles of the three books. Must listen

iTunes Ratings

93 Ratings
Average Ratings
86
2
1
1
3

A+

By Cocobella 17 - Oct 23 2017
Read more
Great podcast , love the dynamics of the speakers, nice learning experience Can't wait for more

Great

By RMW1 - Jun 11 2017
Read more
Awesome info to apply the principles of the three books. Must listen
Cover image of The Go-Giver Podcast

The Go-Giver Podcast

Updated 3 days ago

Read more

Would you like your business — and your life — to be a lot more fun, a lot less stressful, and a lot more profitable? Do you want to sell more, lead better, be more influential, and live a life of significance? In this show, based around the Five Laws of Stratospheric Success from the international bestseller, “The Go-Giver”, you'll learn how to naturally create a life of joy and prosperity. Your host, Bob Burg, coauthor of “The Go-Giver” will share his insights and interview notables including today’s top entrepreneurs, business and thought leaders.

Rank #1: 054 No Complaining! - Jon Gordon

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Business, Attitude, Solutions, Relationships, Leadership

Summary

Complaining: What a wonderful habit … to rid ourselves of. We’ll look at that in our Thought of the Day. And in our interview segment, the amazingly talented entrepreneur, storyteller, and multi-bestselling author, Jon Gordon will share some great tips on overcoming the complaining habit both individually and within the business culture. That and more on today’s show.

Bob's Thought of the Day

You’ll discover:

  • How complaining negatively affects the person doing the complaining, as well as the people around them.
  • Why looking for a solution is much better than complaining.
  • The effects of complaining on your brain.
  • How to become the person others are seeking, instead of the one they are avoiding.

Interview with Jon Gordon

You’ll discover:

  • How “energy vampires” can destroy your company.
  • Why it’s better to focus on the solution instead of complaining about the problem.
  • The link between complaining and feeling powerless.
  • How to know when to surrender, and focus on controlling only what you can control.
  • Why you can’t lead and complain at the same time.
  • How love is the key to overcoming fear, whether you’re an athlete, business leader, educator, or any other type of leader.

Click to Tweet

  • Is complaining destroying your company culture? @JonGordon11 shows how to change the culture and focus on solutions. #culture
  • Learn why you can’t lead and complain at the same time. @JonGordon11 #leadership
  • Love is the key to overcoming fear. @JonGordon11 #love

Interview Links

JonGordon.com

The No Complaining Rule by Jon Gordon

The Carpenter by Jon Gordon

The Energy Bus by Jon Gordon

You Win in the Locker Room First by Jon Gordon

All of Jon’s books: JonGordon.com/books

Jon’s blog: JonGordon.com/blog

Follow Jon on Twitter

Resources

Eloqui Tip of the Week e-newsletterSell The Go-Giver Way Webinar

GoGiverSalesAcademy.com

The Go-Giver Leader

TheGoGiver.com

GoGiverSpeaker.com

Burg.com

How to Post a Review

Feb 07 2017

20mins

Play

Rank #2: 082 Pursuing Our Potential - Mark Sanborn

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Potential, Success, Purpose, Achievement, Passion

Summary

How important is pursuing our potential to living a happy, successful, and fulfilling life? We’ll look at that in our Thought of the Day. Speaking of potential, in our interview segment, a man who is one of the world’s foremost authorities in the area of personal development shows us how WE can close the gap from where we are … to where we can be. That and more on today’s show.

Bob's Thought of the Day

We’ll explore:

  • A powerful story from Hasidic Jewish teaching about living up to your potential.
  • How to measure your true success.
  • The reason why this story bothers me.

Interview with Mark Sanborn

You’ll discover:

  • One of the most exciting things you can do every day.
  • Why you should not only look for ways to get ahead, but stay ahead.
  • The two paths to improvement.
  • The four areas of the Potential Matrix and how they determine your success.
  • Why reflection is so important to your long-term success.
  • What the stories of Marissa and Greg can teach us about the “inner” and “outer” dilemma.
  • 3 secrets to improving your performance.
  • The only thing that can prevent you from improving.
  • How Mark’s “Five Friends” have helped him get better.
  • The biggest danger that any professional makes.

Click to Tweet

  • Better always beats #best. @mark_sanborn #success
  • #Goals are a way of keeping score of progress, but #purpose is the reason people achieve. @mark_sanborn
  • On this episode, discover how the #Potential Matrix determines your #success. @mark_sanborn

Interview Links

MarkSanborn.comThe Potential Principle: A Proven System for Closing the Gap Between How Good You Are and How Good You Could Be by Mark SanbornThe Fred Factor by Mark Sanborn

Fred 2.0 by Mark SanbornYou Don’t Need A TITLE to Be a Leader by Mark SanbornMark’s PodcastMark’s BlogConnect with Mark on Facebook

Connect with Mark on LinkedIn

Follow Mark on TwitterResources

Sell The Go-Giver Way Audio Program

GoGiverSalesAcademy.com

The Go-Giver Leader

TheGoGiver.com

GoGiverSpeaker.com

Burg.com

How to Post a Review

Sep 05 2017

22mins

Play

Rank #3: 059 The Little Things

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Perspective, Wisdom, Little Things, Choices, Relationships

Summary

It’s often said that it’s the little things … that make the big differences. We’ll look at that in our Thought of the Day. And in our interview segment we’ll take this topic much deeper as we hear from the great Andy Andrews why we really should … sweat the small stuff. That and more on today’s show.

Bob's Thought of the Day

You’ll discover:

  • One of the most powerful principles of human nature: “How you do anything is how you do everything.”
  • A powerful lesson one of my greatest heroes, Booker T. Washington, learned from his employer, Mrs. Ruffner--a lesson that led him to a leadership position at Tuskegee Institute in Alabama, founded for the higher education of African-Americans.
  • How little things like “sweeping floors with excellence” can have far-reaching effects.

Interview with Andy Andrews

You’ll discover:

  • That sometimes conventional wisdom is not only not conventional, it’s not the truth.
  • How Leonardo da Vinci created one of the world’s greatest masterpieces by focusing on small brushstrokes.
  • Why perspective is not how you see something … it’s how you choose to see it.
  • How to determine your choices based on your will instead of your emotions.
  • Why choosing to be offended means giving up your power.
  • The power of asking “When” instead of “Why.”
  • How a half nickel changed one boy’s life.

Click to Tweet

  • Perspective is not how you see something … it’s how you choose to see it. @andyandrews #perspective
  • Sometimes conventional wisdom is not only not conventional, it’s not the truth. @andyandrews #perspective
  • Learn how a fistful of nails turn Napoleon’s victory at Waterloo into a crushing defeat. @andyandrews #littlethings

Interview Links

The Little Things: Why You Really SHOULD Sweat the Small Stuff by Andy Andrews

The Traveler’s Gift by Andy Andrews

The Noticer by Andy Andrews

Follow Andy on Twitter

Podcast: In the Loop with Andy Andrews

Connect with Andy on Facebook

Resources

Secrets of the Millionaire Mind by T. Harv Eker

Sell The Go-Giver Way Webinar

GoGiverSalesAcademy.com

The Go-Giver Leader

TheGoGiver.com

GoGiverSpeaker.com

Burg.com

How to Post a Review

Mar 14 2017

26mins

Play

Rank #4: 058 Gentle Persuasion

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Persuasion, Relationships, Emotions, Leadership, Ego

Summary

When it comes to persuasion, sometimes the most effective way is exactly opposite of what we might think. We’ll look at that in our Thought of the Day. And in our second segment, we’ll continue to look at persuasion and see how, when done correctly, it’s always about honoring the other person. That and more on today’s show.

Bob's Thought of the Day

You’ll discover:

  • The difference between persuasion and manipulation (although they are related).
  • The two conditions that must take place for true persuasion to happen.
  • How Benjamin Franklin used persuasion to go against conventional wisdom and make a friend out of an enemy.

Segment #2

You’ll discover:

  • Bob’s account of using principles of persuasion while going through customs at Toronto International Airport.
  • The importance of controlling your emotions in a tense situation.
  • Why a bruised ego causes people to act in ways that are not in accordance with their personality.
  • How to use the principle of thanking someone in advance for what you want them to do.

Click to Tweet

  • What is the difference between #persuasion and manipulation? Find out on this week’s episode.
  • Learn how Benjamin Franklin used persuasion to make a friend out of an enemy. #persuasion
  • Authentic #persuasion happens when 1) everyone wins, and 2) everyone feels good about the transaction.

Resources

Adversaries Into Allies by Bob BurgSell The Go-Giver Way Webinar

GoGiverSalesAcademy.com

The Go-Giver Leader

TheGoGiver.com

GoGiverSpeaker.com

Burg.com

How to Post a Review

Mar 07 2017

16mins

Play

Rank #5: 003 The Road to Authentic Excellence - Dondi Scumaci

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Excellence, Leadership, Influence, Interview with Dondi Scumaci

In this episode, Bob looks at the importance of bringing excellence to everything we do. He then interviews international keynote speaker and leadership & influence authority, Dondi Scumaci. The very embodiment of excellence, she shares some fantastic insights — and an inspiring story — on this topic.

Show links:

http://dondiscumaci.com/

https://www.facebook.com/DondiScumaciDSI

https://twitter.com/dondiscumaci

www.GoGiverSpeaker.com

www.TheGoGiver.com

www.TheSalesBlog.com

bob@burg.com

www.TheGoGiver.com/reviews

Mar 03 2016

21mins

Play

Rank #6: 049 Make Time for Success

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Success, Prosperity, Energy, Thinking, Priorities

Summary

Happy New Year! I hope you had a fantastic holiday season. Success is always a fascinating topic to discuss. We’ll look at one success icon’s definition of success in our Thought of the Day. And in our interview segment, a current success icon tells us how important it is to make time for success. That and more on today’s show.

Bob's Thought of the Day

You’ll discover:

  • Earl Nightingale’s definition of success from his classic 1956 recording “The Strangest Secret.”
  • Why effort is such a key part--but not the only part--of pursuing success.
  • How to know whether an ideal is worthy.

Interview with Randy Gage

You’ll discover:

  • How making excuses results in avoiding responsibility and choosing to be a victim.
  • Why you don’t find energy--rather, you create it.
  • Five key areas where we must make time for prosperity.
  • Why you should schedule time to proactively think, and practical ways Randy does this.
  • The value of getting enough rest, and what happens when you don’t.
  • Why your planner must reflect your priorities.

Click to Tweet

  • You don’t find energy. You create energy. @Randy_Gage
  • Only argue for the limitations you want to keep. @Randy_Gage
  • Your planner must reflect your priorities. @Randy_Gage

Interview Links

RandyGage.com

Randy Gage’s Success & Prosperity Blog

Randy Gage’s Prosperity TV

Risky is the New Safe by Randy Gage

Mad Genius by Randy Gage

The Prosperity Series booklets by Randy Gage

Follow Randy on Twitter

Resources

“The Strangest Secret” by Earl Nightingale

Sell The Go-Giver Way Webinar

GoGiverSalesAcademy.com

The Go-Giver Leader

TheGoGiver.com

GoGiverSpeaker.com

Burg.com

How to Post a Review

Jan 03 2017

21mins

Play

Rank #7: 004 The Power of Consistency - Joe Calloway

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Consistency, Excellence, Brand Builder, Interview with Joe Calloway

Summary

In this episode, we consider the importance of consistency from cave-person days to our present day. How does consistency frame the way we see others and how they see us? Bob shares his thoughts on this critical topic. Then in our interview segment, we’ll hear from successful entrepreneur and performance expert Joe Calloway, a man who holds consistency as a core value of any high-performing business or successful individual. We’ll find out why. Powerful lessons from Joe!

Bob's Thought of the Day

· Consistency is a large part of the success of any franchise (perhaps even more important than quality).

· Dr. Robert Cialdini, in his book Influence: Science and Practice, says that we desire consistency in others, but also have a need to appear (and be) consistent ourselves.

· The more consistent you are, the more you’ll be liked and trusted.

· When you combine consistency with excellence, you communicate exceptional value.

Interview with Joe Calloway

· Why Joe is rarely impressed by “WOW! experiences"

· The importance of the “three things” in upping your performance

· Consistency of performance is your brand builder

Links

JoeCalloway.com

Magnetic: The Art of Attracting Business by Joe CallowayInfluence: Science and Practice by Robert Cialdini

www.GoGiverSpeaker.com

www.TheGoGiver.com

bob@burg.com

www.TheGoGiver.com/reviews

Mar 08 2016

16mins

Play

Rank #8: 150 Building a Powerhouse - Kristine Lilly

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Culture, Teamwork, Soccer, Leadership, Success

Summary

Is it true that there really is no “I” in team? We’ll look at that in our Thought of the Day. And in our interview segment, Hall of Fame soccer icon Kristine Lilly talk about building a Powerhouse with wisdom from her recently-released book that she co-authored by that very name. That and more on today’s show.

Bob's Thought of the Day

We’ll explore:

  • That a team is simply a group of individuals who’ve come together in order to achieve a common goal.
  • A powerful quote from legendary NFL Champion Coach, Vince Lombardi. 
  • How putting one’s interests ahead of the team or organization also hurts the individual.

Interview with Kristine Lilly

You’ll discover:

  • Kristine’s perspective on the recent World Cup.
  • Why the United States Women’s National Team is a dynasty.
  • What it means to be a “powerhouse.”
  • Four actions teams must take in order to become a Powerhouse: Transform, Empower, Achieve, Motivate.
  • A powerful story about Tracey Bates (a real hero) helping Kristine with her fitness test.
  • How immense preparation created the environment for Kristine’s most famous play.
  • What is meant by a “culture of extra.”
  • The purpose of Kristine’s TeamFirst Soccer Academy (tri-founded with Mia Hamm and Trisha Venturini-Hoch)

Click to Tweet

  • A “powerhouse” #team is one that has great energy, strength, and potential for success. @KristineLilly
  • Want to learn about “Building a Powerhouse?” Hall of Fame #Soccer Icon, @KristineLilly shows us how on this episode of The Go-Giver Podcast.
  • “We had a ‘culture of extra.’” ~ @MichelleAkers10 via @KristineLilly in her book, “Powerhouse” 

Interview Links

KristineLilly13.com

Powerhouse: 13 Teamwork Tactics that Build Excellence and Unrivaled Success by Kristine Lilly and Dr. John Gillis, Jr. with Dr. Lynette Gillis

TeamFirst Soccer Academy

Hire Kristine to speak

Connect with Kristine on Facebook

Follow Kristine on Twitter

Follow Kristine on Instagram

Resources

The Go-Giver Influencers Facebook LIVE Show

Order The Go-Giver Influencer

Sell The Go-Giver Way Audio Program 

GoGiverSalesAcademy.com

The Go-Giver Leader

TheGoGiver.com

GoGiverSpeaker.com

Burg.com 

How to Post a Review

Aug 20 2019

28mins

Play

Rank #9: 130 Listen Analytically & Don’t Be Fooled - Dianna Booher

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Communication, Listening, Relationships, Business, Persuasion

Summary

Don’t allow yourself to make decisions out of another person’s frame. We’ll look at that in our Thought of the Day. And in our interview segment, award-winning author and master communicator Dianna Booher shares how to listen analytically to persuasive appeals … and NOT be tricked. That and more on today’s show.

Bob's Thought of the Day

We’ll explore:

  • The value of setting a frame of kindness, cooperation, win/win, and benevolence.
  • An example of a presenter setting a frame that was questionable.
  • A key principle: when someone states something as fact, and in such a way that you suddenly feel compelled to believe it, consider whether or not they might have an agenda.

Interview with Dianna Booher

You’ll discover: 

  • Why all our relationships in life are based on our conversations, stacked end to end.
  • Why it is harder to tell when advertisers are not being truthful with us today.
  • The difference between listening empathetically and listening analytically.
  • Examples of “word tarnishing” and labels that stick.
  • The importance of listening to the other side of an issue or argument.

Fundamentals You Can Apply in Order to Think Analytically and Productively.

 #1 Overcome your OWN personal biases in order to gather some insight

#2 Beware the Bandwagon

#3 All-or-Nothing

#4 The Generalization

#5 Like One, Like ‘Em All

#6 Word Tarnishing

#7 Card Stacking

#8 Evangelism

Click to Tweet

  • #Communication is the basic business act. @DiannaBooher
  • Anytime you see people making broad generalizations, you know there is something faulty there in their #reasoning. @DiannaBooher #communication
  • Only when you hear both sides, are you going to be able to reason and come to a #logical conclusion. @DiannaBooher #communication

Interview Links

BooherResearch.com

Communicate Like a Leader: Connecting Strategically to Coach, Inspire, and Get Things Done by Dianna BooherWhat MORE Can I Say? Why Communication Fails and What to Do About It by Dianna BooherCreating Personal Presence: Look, Talk, Think, and Act Like a Leader by Dianna BooherCommunicate With Confidence: How to Say It Right the First Time and Every Time by Dianna BooherSpeak With Confidence: Power Presentations That Inform, Inspire, and Persuade by Dianna BooherBooher’s Rules of Business Grammar: The 101 Most Common Errors and How to Correct Them by Dianna BooherHow to Listen Analytically to Persuasive Appeals –And Not Be Tricked! by Dianna BooherDianna’s blog

Dianna’s speaking programs

Connect with Dianna on LinkedIn

Connect with Dianna on Facebook

Follow Dianna on Twitter

Follow Dianna on Instagram

Dianna’s YouTube channelResources

The Go-Giver Influencers Facebook LIVE Show

Order The Go-Giver Influencer

Sell The Go-Giver Way Audio Program

GoGiverSalesAcademy.com

The Go-Giver Leader

TheGoGiver.com

GoGiverSpeaker.com

Burg.com

How to Post a Review

Dec 04 2018

30mins

Play

Rank #10: 091 The Impeccable Customer Experience - Steve Dorfman

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Service, Business, Customers, Relationships, Employees

Summary

Customer service is important, but the customer experience is really everything. We’ll look at that in our Thought of the Day. And in our interview segment, we’ll talk with Steve Dorfman, one of the foremost experts on how we can dramatically improve the customer experience … of our customers. That and more on today’s show.

Bob's Thought of the Day

We’ll explore:

  • Why consistently bad customer service can ruin a company while good customer service simply keeps that company in the game.
  • Specific ways that my favorite restaurant, The Juno Beach Cafe, provides an exceptional customer experience and retains a loyal customer base.
  • A special way that one of the waitpersons, Nancy, provides an exceptional customer experience to my Family each week.

Interview with Steve Dorfman

You’ll discover:

  • Why the customer experience isn’t likely to exceed the employee experience.
  • Examples of companies known for providing remarkable experiences for both employees and customers.
  • Why it’s not the customer’s responsibility to ensure a good customer experience.
  • How to know whether you have fallen victim to the mentality of blaming customers.
  • Why we must anticipate a customer’s most important needs and do their critical thinking for them.
  • How to handle unmet customer expectations.
  • The importance of showing empathy to customers.
  • The LAST framework for handling a poor customer experience: listen, apologize, solve, thank.
  • How to reframe an apology as taking responsibility for what happened to the customer.
  • How technology and automation factor into the customer experience.
  • A compelling example of using hi-tech for the sake of hi-touch.

Click to Tweet

  • The #customer experience isn’t likely to exceed the #employee experience. @driventoexcel #business
  • Our customers didn't go to #Customer School. @driventoexcel #business
  • It's okay to go hi-tech for the sake of hi-touch ... but never at its expense. @driventoexcel #technology #business

Interview Links

DrivenToExcel.comFree Resource: Customer Experience Quick Tips of the Day. You can also access it by visiting http://bit.ly/2iYixjA or by texting CUSTOMERSERVICE (all one word) to 22828.Free Resource: 36 Customer Service Quotes

Connect with Steve on Facebook

Connect with Steve on LinkedIn

Follow Steve on Twitter

Resources

Sell The Go-Giver Way Audio Program

GoGiverSalesAcademy.com

The Go-Giver Leader

TheGoGiver.com

GoGiverSpeaker.com

Burg.com

How to Post a Review

Nov 14 2017

25mins

Play

Rank #11: 071 The Perfect Day Formula - Craig Ballantyne

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Success, Discipline, Transformation, Coaching, Health

Summary

Asking ourselves two big questions can go a long way toward business success and personal happiness. We’ll look at that in our Thought of the Day. And in our interview segment, mega-successful entrepreneur Craig Ballantyne shares powerful, life-enhancing wisdom from his terrific book, The Perfect Day Formula. That and more on today’s show.

Bob's Thought of the Day

You’ll discover:

  • How I define happiness: “An ongoing feeling of joy and peace of mind; the result of living congruently with one’s values.”
  • A powerful reminder from Joe Tye’s book, Your Dreams Are Too Small: “Is what I am about to say or do consistent with my Life’s Mission?”
  • A saying from one of the greatest marketing minds who’s ever lived, Dan Kennedy: “Is what I’m about to do the highest and best use of my time?”

Interview with Craig Ballantyne

You’ll discover:

  • How you can improve your life and own your day, every day, using Craig’s Perfect Day Formula.
  • Why rules are like the operating system for your success.
  • The 5 Pillars of Personal Transformation.
  • 3 ways a deadline can help you.
  • How far ahead Craig writes content for the Early to Rise Ezine.
  • Craig’s journey to overcome anxiety, and how the 5 Pillars made a difference in his life.
  • A great breathing tip for dealing with stress and anxiety.
  • The benefit of hiring a coach to improve your performance.
  • An action step to take control of your time and own your day.

Click to Tweet

  • Discover how the 5 Pillars of Personal Transformation can change your life. @craigballantyne
  • How can a deadline help skyrocket your #success? Find out on this episode. @craigballantyne
  • How does the world’s most disciplined man create the perfect day? @craigballantyne shows you how. #success

Interview Links

The Perfect Day Formula by Craig Ballantyne

The Perfect Life Workshop

Early to Rise Ezine

Follow Craig on Twitter

Connect with Craig on Facebook

Your Dreams Are Too Small by Joe Tye

Resources

Sell The Go-Giver Way Webinar

GoGiverSalesAcademy.com

The Go-Giver Leader

TheGoGiver.com

GoGiverSpeaker.com

Burg.com

How to Post a Review

Jun 13 2017

21mins

Play

Rank #12: 047 Create Distinction

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Business, Relationships, Customers, Competition, Distinction

Summary

People can accomplish great things. But on the individual level, more than what they accomplish, or even what they DO, it’s who they ARE that creates distinction. We’ll look at that in our Thought of the Day. And in our interview segment, we’ll learn from the amazing business author and hall-of-fame speaker, Scott McKain, on how to create distinction in the marketplace. That and more on today’s show.

Bob's Thought of the Day

You’ll discover:

  • Why true distinction means more than simply being different from something else--it means it’s a higher quality.
  • The power of being distinctive through maintaining a life of integrity, as shown by Tom Schreiter, the Dean of Direct Selling. (You’ll also hear what Tom’s own son-in-law has to say about his distinctive example.)
  • How Shane and Sia--the Barbi Twins--used their modeling fame to create a powerful and distinctive platform to first help women become healthier, and then to speak out for animal rights (in addition to helping track down a villainous psychopath!).

Interview with Scott McKain

You’ll discover:

  • Why being different is not the same thing as being distinct.
  • The three destroyers of differentiation.
  • The danger of being focused on your competitors, and why it prevents you from focusing on your customers.
  • A powerful story about Scott’s memorable experience with the Fairmont Hotel.
  • Why keeping your story to yourself is worse than telling no story at all.

Click to Tweet

  • Keeping your story to yourself is worse than telling no story at all. @scottmckain
  • Discover why you should focus on your customers, not your competitors. @scottmckain
  • Learn why being different is not the same thing as being distinct. @scottmckain

Interview Links

ScottMcKain.com

Create Distinction by Scott McKain

7 Tenets of Taxi Terry by Scott McKain

Follow Scott McKain on Twitter

Connect with Scott McKain on LinkedIn

Distinction Institute, LLC

Project Distinct Podcast

Resources

TwinBunnies.com (The Barbi Twins’ animal protection organization)

Follow the Barbi Twins on Twitter

Sell The Go-Giver Way Webinar

GoGiverSalesAcademy.com

The Go-Giver Leader

TheGoGiver.com

GoGiverSpeaker.com

Burg.com

How to Post a Review

Dec 06 2016

23mins

Play

Rank #13: 067 Think Like Your Buyer - Jeff Shore

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Sales, Psychology, Business, Customers, Decisions

Summary

As leaders, we know it’s incumbent upon us to understand the values and needs of those we wish to lead. We’ll look at that in our Thought of the Day. And in our interview segment, renowned sales authority Jeff Shore teaches us how to think like a buyer. That and more on today’s show.

Bob's Thought of the Day

You’ll discover:

  • What it means to “get inside someone’s head” in a good way, according to David Novak in his book Taking People With You: The Only Way to Make Big Things Happen.
  • Why “getting inside their head” is the only way one can effectively and sustainably lead and influence others.
  • A reminder from Dale Carnegie’s classic How to Win Friends and Influence People: “People do things for their reasons, not our reasons.”

Interview with Jeff Shore

You’ll discover:

  • Why it’s the job of a salesperson to make it easy for the customer to buy.
  • The value of understanding the psychology of a purchase decision so you can reverse-engineer the presentation to match the way the person wants to buy.
  • Why we need to stop thinking that we really understand our customer.
  • One of the surprising insights Jeff has learned since he started his podcast.
  • What we can understand about ourselves to be better decision-makers.
  • Why your customer wants you to win.

Click to Tweet

  • It doesn’t matter how cool your product is if it’s not a good solution to the customer’s problem. @jeffshore #sales
  • We make #decisions emotionally but we back them up with our logic. @jeffshore
  • In between our circumstances and our response is a choice. ~Viktor Frankl @jeffshore

Interview Links

JeffShore.com

The Buyer’s Mind Podcast

Sales Leadership Summit 2017

Closing 2.0 by Jeff Shore

Be Bold and Win the Sale by Jeff Shore

Follow Jeff on Twitter

Connect with Jeff on Facebook

Connect with Jeff on LinkedIn

Watch Jeff on YouTube

Resources

Taking People With You: The Only Way to Make Big Things Happen by David Novak

How to Win Friends and Influence People by Dale Carnegie

Sell The Go-Giver Way Webinar

GoGiverSalesAcademy.com

The Go-Giver Leader

TheGoGiver.com

GoGiverSpeaker.com

Burg.com

How to Post a Review

May 09 2017

21mins

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Rank #14: 094 Making an Impact - Randy Gage

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Impact, Prosperity, Excuses, Business, Relationships

Summary

Do we have to change the world, or is there something else we can shoot for? We’ll look at that in our Thought of the Day. And in our interview segment, prosperity authority Randy Gage is back with us, and he’ll share wisdom on how we can all make an impact. That and more on today’s show.

Bob's Thought of the Day

We’ll explore:

  • Examples of people who actually did change the world in fundamental ways.
  • Why we should instead focus on ADVANCING the world rather than changing it.
  • A number of ways that you and I can advance the world and make an impact.

Interview with Randy Gage

You’ll discover:

  • How Randy defines impact.
  • Why most people don’t have enough impact.
  • How to begin making an impact.
  • The importance of understanding your calling.
  • Why excuses can prevent us from making an impact.
  • How to recognize when you’re making excuses so they don’t control you.
  • Why it’s easier than ever to make an impact.
  • How Randy’s upcoming TRIBAL Event can help you become an expert in your space and make an extraordinary impact.

Click to Tweet

  • If we’re not challenging ourselves, we’re not challenging other people. @randy_gage #impact
  • You can’t #impact others without first impacting yourself. @randy_gage
  • On this episode, discover why it’s easier than ever to make an extraordinary #impact. @randy_gage

Interview Links

Upcoming event: TRIBAL

RandyGage.comRisky is the New Safe by Randy GageMad Genius by Randy GageThe Prosperity Series booklets Randy’s Success & Prosperity Blog

Connect with Randy on LinkedIn

Connect with Randy on Facebook

Connect with Randy on Google+

Follow Randy on Twitter

Follow Randy on Instagram

Watch Randy’s Prosperity TV channel on YouTube

Resources

Sell The Go-Giver Way Audio Program

GoGiverSalesAcademy.com

The Go-Giver Leader

TheGoGiver.com

GoGiverSpeaker.com

Burg.com

How to Post a Review

Dec 12 2017

26mins

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Rank #15: 149 SalesTruth (And Some Myths) - Mike Weinberg

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Sales, Business, Relationships, Myths, Truth

Summary

Three types of advice are good advice, bad advice, and false advice. We’ll look at that in our Thought of the Day. And in our interview segment, sales icon Mike Weinberg busts some false advice when it comes to sales, and also shares with us the #SalesTruth, which just happens to be the title of his fantastic new book. That and more on today’s show.

Bob's Thought of the Day

We’ll explore:

  • The difference between good advice, bad advice, and false advice.
  • Why counsel based on incomplete information is dangerous.
  • An example of false advice that is commonly accepted as true.

Interview with Mike Weinberg

You’ll discover: 

  • Several sales myths, and why they are just that...myths.
  • Why we should question the influencers who say outbound marketing doesn’t work.
  • The value of traditional sales methods such as using the phone.
  • 7 powerful sales lessons from the 2016 U.S. presidential election.
  • The reason most companies don’t have more new sales.
  • The three most important jobs of a salesperson.
  • A powerful story of two different salespeople--one Mike didn’t buy from...the other he did.

7 Powerful Sales Lessons from the 2016 U.S. Presidential Election: 

  1. People (buyers) act in their own self-interest, and your messaging matters.
  2. Don’t take your longtime loyal customers for granted.
  3. Prospects and customers do not always tell the truth. 
  4. The deal is won before and after the big presentation, not in the boardroom or convention center.
  5. Don’t make false promises or name your product something it is not.
  6. Trashing your competitor’s supporters will come back to haunt you.
  7. Don’t count your chickens before they hatch (or pre-celebrate victory).

Click to Tweet

  • You don’t have more new #sales because your people don’t spend time working on it. @mike_weinberg
  • The job of a salesperson is to create, advance, and close #sales opportunities. @mike_weinberg
  • The great @mike_weinberg shares 7 powerful #sales lessons from the 2016 US Presidential election.

Interview Links

MikeWeinberg.com

#SalesTruth: Debunk the Myths. Apply Powerful Principles. Win More New Sales by Mike Weinberg

New Sales. Simplified by Mike Weinberg

Sales Management. Simplified by Mike Weinberg

Mike’s Blog

Connect with Mike on Facebook

Connect with Mike on LinkedIn

Follow Mike on Twitter

Follow Mike on Instagram

Mike’s YouTube channel

Resources

The Go-Giver Influencers Facebook LIVE Show

Order The Go-Giver Influencer

Sell The Go-Giver Way Audio Program 

GoGiverSalesAcademy.com

The Go-Giver Leader

TheGoGiver.com

GoGiverSpeaker.com

Burg.com 

How to Post a Review

Jul 30 2019

31mins

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Rank #16: 068 Leaders and Performance Conversations - Dan Rockwell

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Leadership, Performance, Business, Relationships, Culture

Summary

Does honesty need to be … BRUTAL? We’ll look at that in our Thought of the Day. And in our interview segment: while leadership conversations regarding the performance of your team members can often be difficult, Dan Rockwell provides us with some terrific conversation starters that are positive, affirming, and VERY powerful. That and more on today’s show.

Bob's Thought of the Day

You’ll discover:

  • Some food for thought: Being “brutally honest” is more often than not more about the person speaking than about the person they are speaking to.
  • A reminder that we can usually be honest in such a way that it effectively communicates the point while still allowing the other person to feel good about themselves.
  • A powerful quote from my friend, People Skills Authority and Coach, Kate Nasser: “Civility doesn’t weaken your message; it helps others to hear and embrace it.”

Interview with Dan Rockwell

You’ll discover:

  • The value of creating a culture where performance conversations are normal, natural, and frequent.
  • That you should have three positive performance conversations for every negative one.
  • Why to keep away from the “feedback sandwich.”

7 powerful performance conversation starters:

#1. Evaluate processes or systems.

  • What’s running smoothly?
  • Where are you solving the same problem over and over?

#2. Discuss results.

  • What have you achieved that makes you proud?
  • What could have been better?

#3. Analyze decisions.

  • What decisions didn’t happen that caused disappointing results?
  • What decisions preceded good results?

#4. Explore relationships.

  • Where are the pockets of positive energy in your area?
  • Where is the negative energy?

#5. Look for Fulfillment.

  • What brings you satisfaction at work?
  • Where are you disappointed with yourself?
  • What’s frustrating? What does that say about you?

#6. Investigate development.

  • What skills are you improving?
  • What skills would you like to improve?

#7. Uncover learning – provide time for reflection.

  • What are you learning about your role?
  • What are you learning about yourself?
  • What are you learning about your team?

Invitations:

Seek lots of feedback if you expect to give lots of feedback.

Invite people to evaluate your performance.

  • Don’t ask, “How am I doing?” That’s useless.
  • Declare intention. “I’m working on building positive energy on the team.”
  • Ask for specific feedback. “What do you see me doing that builds positive energy? Drains it?”
  • Be thankful.
  • Explore behaviors that better express your intentions. “What suggestions might you have?”

Click to Tweet

  • If you want to be great at giving #feedback, be great at seeking feedback. @Leadershipfrak
  • Learn how to create a culture where #performance conversations are normal and natural. @Leadershipfreak
  • Need to have better conversations about #performance at work? @Leadershipfreak shows you how on this episode.

Interview Links

Leadership Freak Blog  To access Dan’s coaching programs, email him directly at dan@leadershipfreak.com.Follow Dan on TwitterConnect with Dan at the Leadership Coffee Shop on Facebook

Resources

Sell The Go-Giver Way Webinar

GoGiverSalesAcademy.com

The Go-Giver Leader

TheGoGiver.com

GoGiverSpeaker.com

Burg.com

How to Post a Review

May 16 2017

20mins

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Rank #17: 076 Magic Words - Phil Jones

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Communication, Relationships, Influence, Sales, Decisions

Summary

Is what we THINK we know about communication really true? We’ll look at that in our Thought of the Day. And in our interview segment, Phil Jones will help us be a lot more influential with the words we use. That and more on today’s show.

Bob's Thought of the Day

You’ll discover:

  • A famous case study on communication that has been taken out of context
  • The correct origin of the 7-38-55 ratio, and why it does NOT apply to normal communications.
  • Why words count for much more than 7% of our communication.

Interview with Phil Jones

You’ll discover:

  • The biggest difference between highly successful people and everyone else.
  • How to create an environment for a non-threatening conversation.
  • The value of asking someone if they are “open-minded.”
  • The background of the term “motivation” and how it relates to human decision-making.
  • How to use “just imagine” as the grown-up version of “once upon a time.”
  • Why we look for safety in numbers when it comes to decision-making.
  • A gentle but powerful way to help your customer comfortably move to the next step.

Click to Tweet

  • Discover how to create a rejection-free approach to conversation that increases a listener’s comfort. @PhilMJonesUK #communication
  • On this episode, @PhilMJonesUK shows you the magic words for #influence and impact. #communication
  • People make #decisions based on what feels right first. @PhilMJonesUK

Interview Links

PhilMJones.com

Exactly What To Say: The Magic Words for Influence and Impact by Phil JonesTips for Smarter Selling BlogConnect with Phil on Facebook

Connect with Phil on LinkedIn

Follow Phil on Twitter

Resources

This Just In: Words Matter by John David Mann

Sell The Go-Giver Way Webinar

GoGiverSalesAcademy.com

The Go-Giver Leader

TheGoGiver.com

GoGiverSpeaker.com

Burg.com

How to Post a Review

Jul 25 2017

24mins

Play

Rank #18: 057 Fundamental Success! - Alan Stein

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Success, Teamwork, Relationships, Basketball, Fundamentals

Summary

The key to success has always been, and always will be, mastering the fundamentals. We’ll look at that in our Thought of the Day. And in our interview segment, Alan Stein shares success principles from the basketball court to the business arena. That and more on today’s show.

Bob's Thought of the Day

You’ll discover:

  • The meaning behind a powerful piece of advice I received as a kid: “Master the spares, and the strikes will take care of themselves.”
  • Why Dale Carnegie’s classic How to Win Friends and Influence People is the gold standard for mastering our people skills.
  • The power of greeting people with a genuine, warm smile.
  • The greatest single people skill, and how it can help you succeed no matter what your field.

Interview with Alan Stein

You’ll discover:

  • How Alan’s involvement in two successful basketball programs shaped him as well as the players.
  • A fascinating story about Kobe Bryant and his commitment to practicing fundamentals.
  • Why Tim Duncan (of the San Antonio Spurs) took the “early bus” and how it made his team more successful.
  • Why the answer is always found in getting back to the basics.
  • A lesson from Coach John Wooden on the importance of mastering the fundamentals.
  • How a meeting with Coach Mike Krzyzewski impacted Alan’s life.
  • Why you don’t need to like everyone on your team … but you do need to respect and care about them.
  • Why a player-led team will always outperform a coach-led team.

Click to Tweet

  • Caring is an act of the will; an act of choice. @AlanSteinJr #relationships
  • The only way to the top of a ladder is rung by rung. @AlanSteinJr #success
  • A player-led team will always outperform a coach-led team. @AlanSteinJr #teamwork

Interview Links

AlanSteinJr.com

Follow Alan Stein on Twitter

Connect with Alan Stein on Facebook

Connect with Alan Stein on Instagram

Watch Alan Stein on YouTube

Resources

How to Win Friends and Influence People by Dale CarnegieSell The Go-Giver Way Webinar

GoGiverSalesAcademy.com

The Go-Giver Leader

TheGoGiver.com

GoGiverSpeaker.com

Burg.com

How to Post a Review

Feb 28 2017

22mins

Play

Rank #19: 148 The Empathy Edge - Meridith Elliott Powell

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Empathy, Relationships, Sales, Relationships, Business

Summary

There are two major benefits to listening -- really listening -- to your prospective customers and clients. We’ll look at that in our Thought of the Day. And in our interview segment, Meridith Elliott Powell shares an amazing story regarding how being laser-focused on the customer and truly empathetic created a sale for one sales person, while a lack of such had the exact opposite effect for his competitor. That and more on today’s show.

Bob's Thought of the Day

We’ll explore:

  • The two-step process for understanding what your customer wants, needs, and desires.
  • What it means to “listen with the back of your neck.”
  • Two beautiful results of this type of listening.

Interview with Meridith Elliott Powell

You’ll discover:

  • A powerful story about a salesperson who showed amazing empathy to a doctor … and earned a six-figure sale as a result.
  • Why there has never been a time when empathy was more important than it is right now.
  • A story from Meridith’s days in the banking industry that illustrates why it’s critical to understand the customer and what they need.
  • Wisdom from Simon Sinek’s book Leaders Eat Last: “Trust is a biological reaction to the belief that someone has your best interests at heart.”
  • The real meaning of empathy: Sending the message “I heard you, I’m interested, I care.” 
  • The connection between empathy and successfully working with objections.
  • The power of asking open-ended questions: you remain in control of the conversation, you get a little time to breathe, and you show empathy.

Click to Tweet

  • Why is #empathy REALLY such a difference-maker when it comes to sales? Perhaps the best example ever is shared by @meridithpowell in this episode of The Go-Giver Podcast.
  • The great @meridithpowell shares a story about a sale … based totally on #empathy. It’s become one of Bob’s all-time favorites.
  • #Empathy in sales is a gamechanger! We want to be listened to. We want to be heard. @meridithpowell

Interview Links

MeridithElliottPowell.com  

Own It: Redefining Responsibility by Meridith Elliott Powell

Winning in The Trust & Value Economy by Meridith Elliott Powell

The Best Sales Book Ever: Cut Through The Obstacles and Send Sales Through The Roof by Meridith Elliott Powell

Meridith’s Books

Previous The Go-Giver Podcast Interview with Meridith

Meridith’s Online Courses

Meridith’s Blog

Meridith’s Speaking Page

Connect with Meridith on Facebook

Connect with Meridith on LinkedIn

Follow Meridith on Twitter

Follow Meridith on Instagram

Meridith’s YouTube channel

Resources

The Go-Giver Influencers Facebook LIVE Show

Order The Go-Giver Influencer

Sell The Go-Giver Way Audio Program 

GoGiverSalesAcademy.com

The Go-Giver Leader

TheGoGiver.com

GoGiverSpeaker.com

Burg.com 

How to Post a Review

Jul 23 2019

29mins

Play

Rank #20: 105 Mental Toughness … FBI-Style - LaRae Quy

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FBI, Business, Toughness, Resilience, Emotions

Summary

Often, the most effective way to stay self-disciplined is to not depend on your ability to stay self-disciplined. We'll look at that in our Thought of the Day. And in our interview segment, former FBI counterintelligence agent LaRae Quy shares the importance of resiliency to one's ability to be mentally tough. That and more on today's show.

Bob's Thought of the Day

We’ll explore:

  • Why most people see me as being disciplined, when in fact the people who know me well know that I’m actually NOT very disciplined, at least not naturally.
  • The principle of “Never keeping the Oreos in the house.”
  • Why you must create an environment where it is easy for you to make correct decisions, and an example of how I do that in my daily life with a personal trainer.

Interview with LaRae Quy

You’ll discover:

  • How LaRae defines mental toughness, and why it’s so important.
  • How LaRae’s FBI training took her way out of her comfort zone...and made her stronger.
  • How to move past blaming others.
  • The importance of putting yourself under surveillance so you can learn to predict your response.
  • Why being a positive thinker is not the same thing as being an optimist.
  • How to use prioritization as a tool of resilience.
  • How to reframe negative events.
  • The importance of finding your family or tribe.
  • LaRae’s scariest moment in the FBI.

The 8 Qualities that Resilient People Possess:

  1. Take responsibility for their actions2. Develop good daily habits3. Focus on possibilities4. Are positive thinkers5. Prioritize what is important6. Manage emotions7. Reframe negative events8. Find their tribe

Click to Tweet

  • Mental #toughness is managing your emotions, thoughts and behavior in ways that will set you up for #success. @LaRaeQuy
  • It’s doesn’t matter where you land. You land on your feet and you learn to survive wherever you are placed. @LaRaeQuy
  • On today’s episode, former #FBI counterintelligence agent @LaRaeQuy reveals the 8 qualities of #resilient people.

Interview Links

LaRaeQuy.com

Mental Toughness for Women Leaders by LaRae QuySecrets of a STRONG Mind by LaRae QuyLaRae’s blogArticle: A former FBI agent shares 8 qualities of resilient peopleBook LaRae to speakFree Resource: Mental Toughness AssessmentConnect with LaRae on Facebook

Connect with LaRae on LinkedIn

Follow LaRae on Twitter

Resources

Pre-order The Go-Giver Influencer

Sell The Go-Giver Way Audio Program

GoGiverSalesAcademy.com

The Go-Giver Leader

TheGoGiver.com

GoGiverSpeaker.com

Burg.com

How to Post a Review

Mar 20 2018

24mins

Play