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B2BiQ

Updated 2 days ago

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Business News
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B2BiQ features personal conversations about the business disciplines of Process Excellence, Shared Services, Customer Experience and Customer Management.

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B2BiQ features personal conversations about the business disciplines of Process Excellence, Shared Services, Customer Experience and Customer Management.

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Cover image of B2BiQ

B2BiQ

Updated 2 days ago

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B2BiQ features personal conversations about the business disciplines of Process Excellence, Shared Services, Customer Experience and Customer Management.

SSON: Naomi Secor, SSON

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Naomi Secor joins us and shares what's next, "I anticipate that we're going to have a lot more conversation around change management and the role it plays- how to prepare our teams and how to communicate. We're going to have a lot more discussion on how we're actually preparing our enterprises to scale. I think we're going to talk a lot more about the ROI of intelligent automation now that we're seeing all these fantastic case studies come into play. We're going to be able to determine how organizations are measuring effectiveness. We'll be able to see how they're actually building automation into their business plans so that they can hold other teams accountable. And we're going to talk about how we're developing the next generation of automation leaders."

Oct 14 2019

19mins

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AIIA: Jack Cheng, Neo

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Oct 11 2019

30mins

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SSON: Tarun Chopra, Clements

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Oct 07 2019

15mins

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AIIA: Henrik Hanasand, Norway

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Oct 04 2019

22mins

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SSON: Deborah Kops, Tony Saldanha & Lee Coulter

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Deborah Kops, Tony Saldanha, and Lee Coulter are shared service experts. On this episode, they discuss why they joined the The Startup Zone advisory board within SSON. Tony touches on the advantages and agility startups have. Startups are known for leveraging cutting-edge technology and shared services in a way large companies don’t. Lee, also excited to join The Startup Zone, delves into process automation. Deborah plans on helping startups understand a marketplace unfamiliar to them. Big Tech and tiny tech are becoming increasingly digital. Disruption is inevitable, so why not jump in on the fun? The Startup Zone can teach you how.

Sep 30 2019

20mins

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AIIA: Brian Mikkelsen, Denmark

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Brian Mikkelsen, the CEO of the Danish Chamber of Commerce, talks with us during the Intelligent Automation Nordics in Copenhagen. He discusses the launch of the Digital Growth Strategy for Denmark and how it has kept Denmark’s economy competitive. Training the workforce of tomorrow through a focus on STEM education affords Denmark the opportunity to grow its economy locally. Further, the government has established a digital hub, where small companies can have knowledge about AI, big data, and other new tech for free. Brian concludes the discussion with his thoughts on wealth disparity in Denmark—or lack thereof—and its high quality of living.

Sep 27 2019

18mins

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SSON: Suzanne Leopodi-Nichols, UPS

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Suzanne Leopodi-Nichols discusses her role in UPS and how GBS has transformed the company. She goes on to define digital transformation as she sees it and reflects on the last 25 years of growth. As if she’s not busy enough, Suzanne recently joined The Startup Zone with SSON as an advisory. The give-and-take between global enterprises and entrepreneurs can be symbiotic, and Suzanne is excited about bridging the gap between the two. The interview closes with Seth’s trademark questions regarding the mysteries of life and music.

Sep 23 2019

17mins

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AIIA: Alexander Hubel, Ericsson

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Alexander Hubel joins us again to discuss his RPA and automation journey with Ericsson. He fills us in the last two years and their evolution toward a center of excellence. Change management, communications, and automation communities are focusing their efforts on automation and business adoption. Alexander describes the difference between tribes and communities within the organization and what their roles entail. As far as machine learning is concerned, Alexander says, “I think from an Ericsson perspective, we’re quite far ahead, and I think that relates to us being a tech company.” This hasn’t come without its challenges, though, which Alexander also delves into.

Sep 20 2019

23mins

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AIIA: Vartul Mittal

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In this episode, Vartul Mittal discusses his RP agenda across industries and geographies. He also shares with us his favorite third-party software and other tips and tricks to convert big data into something usable. 

Sep 13 2019

27mins

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CX: Steve Kato-Spyrou, John Lewis

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Steve Kato-Spyrou is the UX manager at John Lewis. He joins us at the Omnichannel Forum to discuss organizational change. Today’s consumer involves so many touchpoints it takes a corporation a collaborative way of thinking to reach them in an effective way. In order to get everyone on board from the top down, Steve creates workshops and provides us with some specific examples. “Now they've got to work together on these ideas that have come up. And that's going to be the next step: how we truly get away from the business functions, silos, buying, merchandising, trade, product, design, creative, slam them all together into a cross-functional team.”

Sep 11 2019

24mins

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