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B2BiQ

Updated 3 days ago

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Business News
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B2BiQ features personal conversations about the business disciplines of Process Excellence, Shared Services, Customer Experience and Customer Management.

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B2BiQ features personal conversations about the business disciplines of Process Excellence, Shared Services, Customer Experience and Customer Management.

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iTunes Ratings

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Average Ratings
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Cover image of B2BiQ

B2BiQ

Updated 3 days ago

Read more

B2BiQ features personal conversations about the business disciplines of Process Excellence, Shared Services, Customer Experience and Customer Management.

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Rank #1: AIIA: Vartul Mittal

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In this episode, Vartul Mittal discusses his RP agenda across industries and geographies. He also shares with us his favorite third-party software and other tips and tricks to convert big data into something usable. 

Sep 13 2019
27 mins
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Rank #2: CX: Steve Kato-Spyrou, John Lewis

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Steve Kato-Spyrou is the UX manager at John Lewis. He joins us at the Omnichannel Forum to discuss organizational change. Today’s consumer involves so many touchpoints it takes a corporation a collaborative way of thinking to reach them in an effective way. In order to get everyone on board from the top down, Steve creates workshops and provides us with some specific examples. “Now they've got to work together on these ideas that have come up. And that's going to be the next step: how we truly get away from the business functions, silos, buying, merchandising, trade, product, design, creative, slam them all together into a cross-functional team.”

Sep 11 2019
24 mins
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Rank #3: PEX: Edda Blumenstein

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Edda Blumenstein is a Ph.D. researcher at Leeds University. In this episode, she discusses her efforts to “…identify how honest retailers are supposed to survive in this dynamic environment that is constantly changing at a speed never seen before. I'm looking at how they can actually develop capabilities to do that.” Edda zeroes in on big data’s role in the transformational process. Today’s buyers expect an experience and a relationship from the brands they choose to do business with. Edda explains why businesses need to implement educated decision making in order to stay competitive prepare for an unpredictable future.

Sep 10 2019
29 mins
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Rank #4: SSON: Deepak Subbarao, Zurich Insurance

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Deepak Subarao joins us and shares the value of working smart and not hard: "If it doesn't add value to the business and if you don't get paid more, really there's no value by working more. So how can you get the same job done in eight hours, is it possible? Let's see now."

Sep 09 2019
12 mins
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Rank #5: AIIA: Deepak Subbarao, Zurich Insurance

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Sep 06 2019
12 mins
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Rank #6: CX: Edda Blumenstein

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Edda Blumenstein is a Ph.D. researcher at Leeds University. In this episode, she discusses her efforts to “…identify how honest retailers are supposed to survive in this dynamic environment that is constantly changing at a speed never seen before. I'm looking at how they can actually develop capabilities to do that.” Edda zeroes in on big data’s role in the transformational process. Today’s buyers expect an experience and a relationship from the brands they choose to do business with. Edda explains why businesses need to implement educated decision making in order to stay competitive prepare for an unpredictable future.

Sep 04 2019
29 mins
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Rank #7: PEX: Anil Bhavnani, Pfizer

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Pfizer’s Anil Bhavnani discusses the future benefits of digital transformation and intelligent automation. Within the medical and pharmaceutical industry, there are a lot of moving parts and little room for error. Technology and automation is saving lives through the accuracy and timesaving processes it deploys. Bhavnadi walks us through what has changed throughout his career, and what he believes the future holds. “At one point in time, we were just kind of doing a very rule-set based kind of process. And here we are changing the entire process. We are automating it. So obviously a lot of people get impacted. You have to work with multiple stakeholders to be able to manage that change. I think that's where the challenge is.”

Sep 03 2019
32 mins
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Rank #8: SSON: Edda Blumenstein

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Edda Blumenstein is a Ph.D. researcher at Leeds University. In this episode, she discusses her efforts to “…identify how honest retailers are supposed to survive in this dynamic environment that is constantly changing at a speed never seen before. I'm looking at how they can actually develop capabilities to do that.” Edda zeroes in on big data’s role in the transformational process. Today’s buyers expect an experience and a relationship from the brands they choose to do business with. Edda explains why businesses need to implement educated decision making in order to stay competitive prepare for an unpredictable future.

Sep 02 2019
29 mins
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Rank #9: AIIA: Anil Bhavnani, Pfizer

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On transformation, Pfizer's Anil Bhavanani, "digital is different in a way that you're focusing more on how you can leverage technology. And it is the same in a way that ultimately you have to focus on the process. So even when you are doing integrations, typically you are focusing on the process because you're kind of integrating onto one ERP. So you know, it is driven by technology, so even integrations typically would be driven because you're kind of bringing all work onto one single ERP. The opportunities of optimizing the process and as a result of that you can give back synergy back to the company. So digital is a little bit different because the focus is more in terms of how you can automate and how you can transform the process the way it's being done today."

Aug 30 2019
31 mins
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Rank #10: CX: Omnichannel Forum Panel

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In this podcast special, Seth leads an Omnichannel Forum Panel discussion touching on topics such as CX, IoT, GDPR, subscription services, and the future of business. One thing the panelists agree on is the importance of building a customer-centric model even throughout the digitization process. Seth asks each panelist, “What do I do right now to transform into the future IoT organization that I need to be?” Each panelist answers with their own unique insight. Finally, the panelists take questions from the audience before wrapping up.

Aug 28 2019
44 mins
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