Rank #1: UX Week 2008 | Story Telling for User Experience Design
They discuss various aspects of Kevin’s presentation including the importance of structure and patterns to guide creative endeavors. One critical aspect is listening when striving to be a remarkable storyteller within your own organization.
Kim shares her art school experience where the criticism of her art helped her gain the confidence necessary to be a successful Interaction Designer.
Kevin also discusses his upcoming publication about storytelling with Whitney Quesenberry. Learn more about his book at Rosenfeld Media.
Download Kevin’s presentation from UX Week.
Rank #2: UX Week 2008 | Unpacking Stories to Serve People Better
We discuss the elegant way in which mental models can provide a visual representation of these behaviors and support elements that foster the likely repetition of any action.
Indi also talks briefly about how her book from Rosenfeld media, “Mental Models – Aligning Design Strategy with Human Behavior,” can help others create these visual tools.
Rank #3: UX Week 2008 | We’ll Always Have Paris: What Makes a Memorable Service Experience?
We explore the six key elements about what it takes to design services that keep people coming back for more.
We probe into the dynamics of service design from real-world examples of business that provide unique experiences. One shoe company will actually order a pizza for their clients as well as order products from competitor sites to keep their customers satisfied.
Jennifer and Ben outline why people get excited about intangible services in the same way they lust after the latest shiny toy that just came out on the market.
Rank #4: UX Week 2008 | ben: A Prototype for Democracy in the 21st Century
We talk about Cynergy’s awarding winning application “ben” at the PhizzPop competition – a National Design and Development Challenge sponsored by Microsoft.
“ben” is a series of interconnected, cross-platform applications that leverage the power of Microsoft Silverlight, Windows Presentation Foundation, Live Services, Twitter, VoIP technologies.
Rank #5: Developing a Mission Statement
Rank #6: How to be a User Experience Team of One, IA Summit 2008
Rank #7: UX Week 2007 | Designing With Your Users: Generative Tools for Collective Creativity
Generative Tools help create a shared design language that designers, researchers and other stakeholders can use to visually communicate with each other. The design language is Generative in the sense that with it, people can express an infinite number of ideas (e.g., dreams, fears, insights, opportunities) through a limited set of stimulus items.
In this session, you will:
* Obtain a map of the design research landscape as it has emerged over the last 20 years.
* Discover the newest developments in the research industry, with an emphasis on generative design research, characterized by design-led research from a participatory mindset.
* Discover the many ways in which Generative Tools can be used to inform and improve the design process.
About Liz Sanders
Liz is the President of MakeTools, a design research company that focuses on collective creativity. Liz is a pioneer in the use of participatory research methods in design, and her numerous design awards, patents, publications, presentations, along with her proven track record in the marketplace have established her as a global leader in the field of design research. She sees the emergence of a human-centered design revolution growing out of the current state of technology-driven innovation, and she frequently speaks about and teaches human-centered research and design to clients, colleagues and students around the world.
Liz was educated as a social scientist with undergraduate degrees in psychology and anthropology, followed by a PhD in Experimental and Quantitative Psychology. Previous client relationships include 3M, AT&T, Apple, Baxter, Becton Dickinson, Coca Cola, Compaq, IBM, Intel, Iomega, Johnson Controls, Kodak, Microsoft, Motorola, Philips, Procter & Gamble, Siemens Medical Systems, Steelcase, Texas Instruments, Thermos, Thomson
Consumer Electronics, Toro and Xerox. For an overview of Liz’s ideas about design, research methodology and more, visit MakeTools.
Rank #8: UX Week 2007 | The Psychology of Social Design
To help you attack this problem, we’ll look not only at current good and poor examples of social design, but also mine social psychology to get a larger view of how to design for the social lives of users. After all, humans are social animals. Software should be social, too.
In this session, you will:
* Learn the advantages of investing in social features.
* Discover how to expand current user-research strategies and apply social psychology to enhance the social design aspects of your next project.
* Explore new ways to get people to participate in your social-design-enhanced application.
About Josh Porter
Joshua is a leading member of UIE’s research team and has written extensively on such topics as Web 2.0, Ajax, web standards, and on-site search systems. Josh shares many of his design thoughts and commentaries on his personal blog: Bokardo.com.
Josh is responsible for overseeing the development of the User Interface Engineering’s web sites, managing UIE’s top notch team of web developers.
Josh received his Master’s degree in Information Technology and his Bachelor’s degree in Computer Science from Rensselaer Polytechnic Institute. He brings with him extensive experience and knowledge in the areas of human factors, usability testing, and web site design and development.
Rank #9: UX Week 2007 | Smoothing the Way: The Designer as Facilitator
By greasing the tracks in the early stages of a project, designers can gain the much-needed support of business stakeholders, avoid wasted effort, increase their influence (within their teams and the company at large), and make a more meaningful difference with their work. The key is to bridge competing viewpoints, develop a common vision and break through project roadblocks. And it all starts with the right combination of tools and techniques.
In this session, you will:
* Discover how to bridge competing viewpoints, develop a common vision and eliminate roadblocks on your next project.
* Explore the ways in which your existing design skill-sets can be expanded to improve communication within your team and throughout you company.
* Learn facilitation techniques to help engage business stakeholders and manage the conflicting priorities and lack of direction that so often derail a project.
About Jess McMullin
Since 1997, Jess has focused his career on understanding and developing positive user experiences for his clients and their customers. Drawing on sources ranging from social sciences and behavioral research to gaming, market analysis and future trends, Jess generates client insights that drive innovation and create better customer experiences.
Jess often speaks at conferences focusing on user experience, design thinking and innovation, topics he also writes about on a regular basis. His ideas have been featured in several user-experience books, including Lou Rosenfeld and Peter Morville’s Information Architecture for the World Wide Web, 2nd Ed. and Jesse James Garrett’s The Elements of User Experience.
In 2003, Jess founded nForm User Experience, a boutique consultancy that counts Comcast, Ancestry.com and the Canadian Patient Safety Institute as clients. Jess also organizes CanUX, the annual Canadian User Experience Workshop in Banff, Alberta, and he is the cofounder of the international Information Architecture Institute.
For Jess’s latest thoughts on business, design and innovation, visit his blog, bplusd (business + design).
Rank #10: UX Week 2007 | International Spy Museum: Orchestrating the User Experience
This session, presented by the Museum’s lead exhibition designer and lead interactive developer, will explore both the overall exhibition design process and the development of specific interactives created for the Museum.
In this session, you will:
* Gain an understanding of museum exhibition design approaches
* Learn about the process of determining what content is best conveyed through interactive exhibits
* Look at interactive experiences from a different perspective
* Explore the intersection of education and entertainment
* Hear anecdotes describing how brainstormed ideas evolved into successful interactive visitor experiences
About the International Spy Museum
Learn about the authentic tradecraft that has been used throughout time and around the world. Hear spies, in their own words, describe the challenges and the “game” of spying.
A spy must live a life of lies. Adopt a cover identity and learn why an operative needs one. See the credentials an agent must have to get in-or out, as in the case of six Americans exfiltrated from revolutionary Iran in 1979, courtesy of the Canadian Ambassador-and the CIA. Proceed directly to the Briefing Film where you’ll come face to face with the real world of spying.
Examine over 200 spy gadgets, weapons, bugs, cameras, vehicles, and technologies. Learn about microdots and invisible ink, buttonhole cameras and submarine recording systems, bugs of all sizes and kinds, and ingenious disguise techniques developed by Hollywood for the CIA. Uncover the stories behind the spycraft, why and how these artifacts were developed, and by which side. Survey over 50 years of spy technology, developed by agencies from the OSS to the KGB, and still in use today.
Rank #11: UX Week 2007 | Search: The Purest Expression of Interaction Design
As experience designers, we have an obligation to understand how search works so we can craft an experience that enhances the lives of our users. For too long we have lived at the mercy of vendors and IT departments and their directives of how search should work. We need to understand what goes on under the search covers so we can put the focus back where it belongs—on the person using the tool, not the tool itself.
About Chiara Fox
Chiara Fox is a senior information architect for Adaptive Path. Chiara has developed successful information architectures for intranets, informational websites, and e-commerce sites. She’s worked with Fortune 100 and 500 companies such as PeopleSoft, AT&T, Square D, L.L. Bean, and Hewlett-Packard.
Rank #12: UX Week 2006 | Thinking Creatively
Fraser, who is CEO and founding partner of Adaptive Path, discusses with Brown that in today's busy world there is little time for examining what leadership is - from a user experience point of view - in the art world. An answer to some of those concerns is the work by Brown, who recounts her experiences with artists, how they approach art as a magical, almost miraculous process.
Cooperation is a primary concern at Crown Point Press, where cooperation between artists is critical. Collaboration between artists and printers is another challenge when trying to present art in the best possible way. By recounting experiences with artists and broad movements in the art world, Brown explains the magic behind creating art and what place the arts has taken in today's world.