Ranked #1
Leadership Series - Analytics and Reporting
Leadership Series - Analytics and Reporting
This conclusion to the Leadership Series offers great insights into reporting and Bob and Amas share their insights: Wh... Read more
31 Jan 2022
•
42mins
Ranked #2
Leadership Series - Coaching
Leadership Series - Coaching
Feedback is key for service providers. Amas and Bob discuss the coaching: The reason coaching matters Formal versus in... Read more
24 Jan 2022
•
32mins
Ranked #3
Leadership Series - Communication
Leadership Series - Communication
Communication is a core skill of leadership and Bob and Amas discuss some important nuances, you will enjoy the followin... Read more
17 Jan 2022
•
33mins
Ranked #4
Leadership Series - Managing up, down and across
Leadership Series - Managing up, down and across
Most managers focus on managing those who report to them, Amas and Bob have a great conversation about managing up and a... Read more
4 Jan 2022
•
29mins
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Ranked #5
Bob's Story of Hope and Action
Bob's Story of Hope and Action
In this special edition during the National Breast Cancer Awareness Month, Amas talks with Bob about the heartbreaking s... Read more
25 Oct 2021
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43mins
Ranked #6
Leadership Series - Manager vs Leader
Leadership Series - Manager vs Leader
Amas and Bob continue the Leadership series and discuss the following: Is it leadership vs. management or leadership an... Read more
5 Sep 2021
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34mins
Ranked #7
Leadership Series - Time Budgeting
Leadership Series - Time Budgeting
We're back! Thank you for all your feedback from last season. Because you said you wanted it, we are diving deeper into... Read more
20 Aug 2021
•
25mins
Ranked #8
What we learned in Contact Centers this Season - (season Finale)
What we learned in Contact Centers this Season - (season Finale)
Amas and Bob reminisce about some past episodes Chatbots - the right questions to ask about implementing AI or your vi... Read more
14 Jun 2021
•
32mins
Ranked #9
In Defense of the Training Department
In Defense of the Training Department
Amas and Bob have a great conversation this week and put training on trial: Why is training the panacea? Rethink traini... Read more
4 Jun 2021
•
26mins
Ranked #10
Mastering Strategy and Culture w/Master Strategist Glen Stoffel
Mastering Strategy and Culture w/Master Strategist Glen Stoffel
Join Amas and Bob as they have an engaging conversation with top strategist Glenn Stoffel about... Glenn's story about ... Read more
17 May 2021
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51mins
