Ranked #1
34. How an engaged frontline employee drives your customer experience with Keddrick Stuart, COO at AskNicely
34. How an engaged frontline employee drives your customer experience with Keddrick Stuart, COO at AskNicely
In this Frontline Magic podcast episode, our host Susanne Axelsson talks to Keddrick Stuart, COO at AskNicely. Keddrick ... Read more
7 Dec 2022
•
16mins
Ranked #2
33. Discover the secrets of how you can build a culture that delivers exceptional customer service with Donna Cutting, Founder and CEO of Red Carpet Learning Systems
33. Discover the secrets of how you can build a culture that delivers exceptional customer service with Donna Cutting, Founder and CEO of Red Carpet Learning Systems
In this episode, we are talking to Donna Cutting, who is an author, Founder, and CEO of Red Carpet Learning Systems, Inc... Read more
22 Nov 2022
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18mins
Ranked #3
32. How to build financial empowerment for everyone by serving the community, with Dominik Mjartan, President and CEO at Optus Bank
32. How to build financial empowerment for everyone by serving the community, with Dominik Mjartan, President and CEO at Optus Bank
Welcome to season four of the Frontline magic podcast. In this episode, we are talking to Dominik Mjartan, Precedent and... Read more
9 Nov 2022
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26mins
Ranked #4
31. CX insights and how to celebrate your team with Travis Gelbrich Managing Director of Guest Experience and Loyalty at Alaska Airlines
31. CX insights and how to celebrate your team with Travis Gelbrich Managing Director of Guest Experience and Loyalty at Alaska Airlines
How do you become a top CX leader in 2023 like Alaska Airlines? It starts with leadership and building a culture for top... Read more
26 Oct 2022
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24mins
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Ranked #5
30. Create a Voice of the Customer Program that Highlights your Service Standard with Stacy Armijo, Chief Experience Officer at Amplify Credit Union
30. Create a Voice of the Customer Program that Highlights your Service Standard with Stacy Armijo, Chief Experience Officer at Amplify Credit Union
Stacy Armijo is the Chief Experience Officer at Amplify Credit Union. She believes that reputations are built on experie... Read more
26 Aug 2022
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41mins
Ranked #6
29. The Future of CX with Tom DeWitt, Ph.D. CXM@MSU
29. The Future of CX with Tom DeWitt, Ph.D. CXM@MSU
Tom DeWitt, Ph.D. is the Director of CXM@MSU at Michigan State University and a fixed-term faculty member in the Departm... Read more
18 Aug 2022
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27mins
Ranked #7
28. Build a Company Culture Obsessed with EX with Samantha Gadd, Founder & CEO HUMANKIND
28. Build a Company Culture Obsessed with EX with Samantha Gadd, Founder & CEO HUMANKIND
Meet Samantha Gadd a founder, business leader, and employee experience (EX) expert, based in New Zealand. For 10 years S... Read more
11 Aug 2022
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18mins
Ranked #8
27. Customer Experience Strategies with Doug Koob Founder and CEO of Circle Alliances
Ranked #9
26. Deliver an employee experience that achieves great customer experience with Jill Raff, EX2CX™ expert
26. Deliver an employee experience that achieves great customer experience with Jill Raff, EX2CX™ expert
Some of Jill's awesome advice for CX leaders: The core of a great employee and customer experience is to transform what ... Read more
13 Jul 2022
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21mins
Ranked #10
25. The Power of Emotional Intelligence with Sandra Thompson, Customer and Employee Experience Educator
25. The Power of Emotional Intelligence with Sandra Thompson, Customer and Employee Experience Educator
The BIG idea:Emotional intelligence is a must-have skill for successful managers. Sandra talked both about what it is an... Read more
13 Jul 2022
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33mins
