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Business
Management
Marketing

Customer Service Academy

Updated 4 days ago

Business
Management
Marketing
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Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and will share strategies and tactics that work in the real world on the front lines of service. Who's ready to IGNITE YOUR SERVICE!Learn more today at https://www.igniteyourservice.com/comeback. You can also email me at tony@igniteyourservice.com or call/text 606-356-7447.

Read more

Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and will share strategies and tactics that work in the real world on the front lines of service. Who's ready to IGNITE YOUR SERVICE!Learn more today at https://www.igniteyourservice.com/comeback. You can also email me at tony@igniteyourservice.com or call/text 606-356-7447.

iTunes Ratings

10 Ratings
Average Ratings
8
1
0
0
1

Great Tips & Advice I’m Customer Service

By Customeriseverything1 - Nov 16 2017
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Tony, from one Expert to another, great content and subject matter to make any customer service representative better in there field !! Keep up the Awesome Work !!

Great customer service training!

By BossKudaBoss - Nov 06 2016
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What I love most about Tony's show is his actionable content. I can build my next meeting quickly after listening to his show! It's fantastic! I subscribed right away not to miss his next show!

iTunes Ratings

10 Ratings
Average Ratings
8
1
0
0
1

Great Tips & Advice I’m Customer Service

By Customeriseverything1 - Nov 16 2017
Read more
Tony, from one Expert to another, great content and subject matter to make any customer service representative better in there field !! Keep up the Awesome Work !!

Great customer service training!

By BossKudaBoss - Nov 06 2016
Read more
What I love most about Tony's show is his actionable content. I can build my next meeting quickly after listening to his show! It's fantastic! I subscribed right away not to miss his next show!
Cover image of Customer Service Academy

Customer Service Academy

Latest release on Sep 25, 2020

The Best Episodes Ranked Using User Listens

Updated by OwlTail 4 days ago

Warning: This podcast data isn't working.

This means that the episode rankings aren't working properly. Please revisit us at a later time to get the best episodes of this podcast!

Rank #1: 31: Authentic Customer Communication and Marketing With Jason Wright

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In this episode, I speak with Jason Wright from Intentionally Inspirational about marketing, communication, leadership, and customer service.

  1. Understand the steps of your sales process
  2. Identify your ideal customer
  3. Never forget that your customer lifetime value is key - don't focus on just one interaction
  4. Use data to make decisions and don't get emotionally attached to ads that aren't working

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Snap Chat: https://www.snapchat.com/add/thetonyjohnson

Music: http://www.bensound.com

Sep 25 2020

28mins

Play

Rank #2: 30: What Is Your Customer Experience Strategy?

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In this episode, I talk about the 4 Ps of customer experience and how they can help your business win:  People, Place Product, and Process

  1. People - The "who" of your organization
  2. Place - "Where" you meet your customers
  3. Product - "What" product of service you offer
  4. Process - "How" you get things done and make things easy

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Snap Chat: https://www.snapchat.com/add/thetonyjohnson

Music: http://www.bensound.com

Sep 18 2020

16mins

Play

Rank #3: 29: How to Supercharge Your Customer Experience

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In this episode, I talk about supercharging your customer experience to grow your sales and market share.

  1. Combine executive sponsorship and grassroots pull
  2. Tie customer wins to employee training
  3. Appoint a Customer Experience Officer (CXO) or Director of Customer Service

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Snap Chat: https://www.snapchat.com/add/thetonyjohnson

Music: http://www.bensound.com

Sep 11 2020

14mins

Play

Rank #4: 28: You Can't Improve Your Customer Service Until You Know Your Numbers

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In this episode, I talk about Key Performance Indicators (KPIs) and how you can use them to grow sales and accountability.

  1. You must know your Customer Satisfaction and Net Promoter Scores - and share them widely
  2. Analyzing verbatim comments is the purest voice of the customer you can get
  3. Attach KPIs to performance planning and annual evaluations to ensure leaders focus on those results
  4. Include employee engagement scores as a leading indicator of customer experience

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Snap Chat: https://www.snapchat.com/add/thetonyjohnson

Music: http://www.bensound.com

Sep 04 2020

16mins

Play

Rank #5: 27: Optimistic Leadership That Creates Value for Customers and Clients with Mark Gai

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Nurturing business relationships through storytelling and authenticity.

In this episode, I speak with Mark Gai, an expert in the power of leadership and storytelling to create relationship and business results.

  1. Surround yourself with positive people who bring value to your organization
  2. As a leader, people are always watching us and how we lead
  3. Recharge yourself regularly to perform at the highest level
  4. Use active listening skills to stay attuned to the business needs of your clients
  5. Leading without formal authority is key in today's business world

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Snap Chat: https://www.snapchat.com/add/thetonyjohnson

Music: http://www.bensound.com

Aug 28 2020

28mins

Play

Rank #6: 26: Just Being Nice Isn't Enough - How Execution Drives Experience

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In this episode, we will discuss execution and how it impacts the overall customer and guest experience

  1. Details tell a story about your brand
  2. Creating a service behaviors model inspires consistent customer experiences
  3. Body language and tone of voice are important parts of your service strategy

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Snap Chat: https://www.snapchat.com/add/thetonyjohnson

Music: http://www.bensound.com

Aug 21 2020

18mins

Play

Rank #7: 25: Stop Wasting Your Customer Feedback

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In this episode, I talk about how to hear your customers and put their feedback to great use:

  1. Leverage in person interactions
  2. Conduct targeted focus groups and intercept surveys
  3. Implement a formal VOC survey mechanism including Net Promoter Score
  4. Share the information within your business so everyone can help improve the customer experience

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Snap Chat: https://www.snapchat.com/add/thetonyjohnson

Music: http://www.bensound.com

Aug 14 2020

19mins

Play

Rank #8: 24: 4 Ways to Build an Authentic and Engaging Customer Experience

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In this episode, I talk about the 4 ways to build an authentic, engaging customer experience

  1. Experience - Great CX goes beyond service and hospitality to include everything that touches your customers
  2. Authenticity - Customers want genuine service moments with personality
  3. Personalization - Customers want experiences that feel just for them
  4. Technology - Tech that brings value and ease to customers

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Snap Chat: https://www.snapchat.com/add/thetonyjohnson

Music: http://www.bensound.com

Aug 07 2020

18mins

Play

Rank #9: 23: Giving Customers What They Want - A Winning Recipe for Growth

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In this episode, I take a deeper dive into the Great Service Comeback Framework:  Safety, Hospitality, Quality, and Simplicity

1.  Customers demand safe and sanitary locations

2.  Customers expect hospitality that delivers kindness and personalization

3.  Customers rely on you to provide consistent quality

4.  Customers prefer experiences that are easy and hassle free

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Snap Chat: https://www.snapchat.com/add/thetonyjohnson

Music: http://www.bensound.com

Jul 31 2020

16mins

Play

Rank #10: 22: Leading Teams to Deliver Amazing Guest Experiences With Clint Westbrook

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In this episode, I speak with Clint Westbrook, who has spent time with Disney, Darden Restaurants, and The Wolfgang Puck organization.  We discuss:

  1. Treating Customers as Guests
  2. Having fun at work and being generous with recognition
  3. Developing teams to grow
  4. Building a reputation of trustworthy leadership

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Snap Chat: https://www.snapchat.com/add/thetonyjohnson

Music: http://www.bensound.com

Jul 24 2020

32mins

Play