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Customer Service Academy

Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and will share strategies and tactics that work in the real world on the front lines of service. Who's ready to IGNITE YOUR SERVICE!Learn more today at https://www.igniteyourservice.com/comeback. You can also email me at tony@igniteyourservice.com or call/text 606-356-7447.

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Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and will share strategies and tactics that work in the real world on the front lines of service. Who's ready to IGNITE YOUR SERVICE!Learn more today at https://www.igniteyourservice.com/comeback. You can also email me at tony@igniteyourservice.com or call/text 606-356-7447.

91: What Value Do You Bring To Your Customers?

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In this episode, I talk about understanding your customers and your organization to bring the best value to those you serve.

What problem do you solve?

Why should your customers care?

How will you communicate your value?

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Facebook:  https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com

Jan 16 2022

15mins

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90: Building Strong Teams With a Customer Focus With Janet Fouts

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In this episode, I welcome Janet Fouts into the studio to talk about employee engagement, service, and culture.

  1. Everything we do as a leader is about bringing the team together
  2. Focus on finding your teams strengths
  3. Pausing and listening are cornerstones of creating a conscious culture
  4. When  managing remote teams, focus on connection and productivity rather than what hours they are working

Learn more about Janet at https://janetfouts.com/

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Facebook:  https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com

Jan 08 2022

22mins

Play

89: What Your Customers Want In 2022

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In this episode, I discuss how to own the customer experience and beat your competition in 2022.

1.  People are the priority

2.  Work through supply chain issues

3.  Make customers feel a familiar experience

4.  Shore up your digital accessibility 

5.  Take action, don't just talk about it

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Facebook:  https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com

Jan 01 2022

20mins

Play

88: Are You Listening to Your Customers and Acting On Your VOC Data?

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In this episode, I will share my approach to customer data, feedback, and action

1.  Front line managers need quick access to real-time data

2.  Don't neglect customer verbatim comments

3.  Taking action on what you hear will take a disciplined and intentional approach to execution

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Facebook:  https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com

Dec 17 2021

22mins

Play

87: Technology That Improves Employee + Occupant Experience With Junaith Shahabdeen and Sri Sridharan

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In this episode, we speak to the team at Zan Compute about how they are using technology to make the lives of employees, building occupants, and visitors better (and safer) through their innovative technology.  

  1. Understand the pain points and provide the right solutions for your customers and clients
  2. The best technology enables users while being flexible enough to meet their needs
  3. Clean and safe environments are the number one priority to returning employees and visitors
  4. Validation and seamless integration will be important uses for evolving tech within building operations
  5. Successful businesses take the time to learn their marketplace and stay informed

https://www.zancompute.com/

sales@zancompute.com

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Facebook:  https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com

Dec 05 2021

29mins

Play

86: What Thanksgiving Teaches Us About Customer Service

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Happy Thanksgiving!  In this episode I share the top things we can learn from the first Thanksgiving (and the holiday in general) to make your life better and grow your business

1.  Now is the time to reach out and deepen relationships

2.  Innovate in the spirit of adaptability and creativity

3.  Re-dedicate yourself to gratitude and the celebration of successes at work and in your life

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Facebook:  https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com

Nov 21 2021

20mins

Play

85: Retaining Customers and Developing Relationships With Ed Snowden

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In this episode, I interview Ed Snowden, executive sales leader, about cultivating and retaining customers and clients.

  1. Listening to your clients will help you understand their unmet needs and how you can help them.
  2. You must be able to simply articulate your vision and value you bring to your customers and clients
  3. You must bring likeability and credibility to the sales process to be successful
  4. Offering proof points about successes and ROI will help you showcase your value to drive retention

Contact Ed at https://www.4xiconsulting.com/

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Facebook:  https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com

Nov 13 2021

29mins

Play

84: Creating a Culture of Intentional Hospitality

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In this episode, I talk about how to be intentional with your hospitality strategy and execute it across your organization.

1. Lead with "yes"

2. Engage with empathy

3. Accelerate behaviors

4. Celebrate the win

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Facebook:  https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com

Nov 06 2021

17mins

Play

83: Acquiring and Keeping Customers Through Impactful Marketing With Raul Galera

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In this episode, Raul Galera joins us to discuss marketing and referrals.

  1. Your front line employees are the face of your organization
  2. People want to share recommendations with friends and family to be helpful
  3. Start with your customer in mind and a clear post-purchase path
  4. If you recommend a product or service you are putting your name on the line
  5. Referral and affiliate marketing can help you reduce your customer acquisition costs

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Facebook:  https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com

Oct 29 2021

26mins

Play

82: Why Great Service Grows Sales

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In this episode, I talk about the 3 ways great customer experience can fuel your growth:

  1. Happy customers spend more
  2. Satisfied customers will recommend you
  3. Retaining customers is cheaper than finding new ones

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Facebook:  https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com

Oct 19 2021

20mins

Play

81: What Haunted Houses Teach Us About Customer Experience

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In this episode, I share how Halloween Horror Nights at Universal Studios hit all the right notes for CX this season.

  1. Amazing Details
  2. Seamless Customer Journey
  3. Prioritizing Safety
  4. Sales Building Opportunities 

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Facebook:  https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com

Oct 11 2021

19mins

Play

80: Understanding Your Priorities and Commitments With Garland Vance

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Great leaders maximize their time and put that time to great use within their businesses.

  • You have to begin by committing to remove or delegate away tasks that sap time and energy
  • Understand when to say no in your life and business (not to your guests)
  • Understand that you can't continuously chase "more" in your life

Visit https://www.killbusy.com/ for a copy of Garland's book.

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Facebook:  https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com

Oct 02 2021

28mins

Play

79: Are You Ready For Customer Service Week?

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In this episode, I will share tips for maximizing the impact of Customer Service Week.  CX week is the first week of October and CX day is October 5.

- Keep it simple

- Create company wide awareness

- Make it memorable through storytelling

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Facebook:  https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com

Sep 27 2021

18mins

Play

78: Don’t Hire Your Customer Experience Leader Until You Hear This

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No matter what title you give your CX leader, here are the best tips to recruit and select the right person.

  1. Invest in the right person in terms of salary, level of authority, and cultural fit
  2. Select a CX professional who has spent time in operations and leading teams
  3. Choose a leader who understands that results matter and feels responsible for deployment and ROI

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Facebook:  https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com

Sep 20 2021

17mins

Play

77: Labor Day Is a Time to Celebrate Your Teams - Don't Waste It

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Labor day is the time to ensure your team feels celebrated and enabled.

  1. Communication will drive understanding
  2. Training enables execution
  3. Recognition reinforces behaviors

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Facebook:  https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com

Sep 04 2021

15mins

Play

76: 5 Keys To Great Employee Training

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In this episode, I talk about the keys to creating a world class training program for your customer experience.

  1. Start with the end in mind
  2. Focus on behaviors
  3. Design content for all learning styles
  4. Recognize and celebrate those who perform well after training

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Facebook:  https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com

Aug 28 2021

20mins

Play

75: Creating Value Based Member and Donor Experiences With Monica Sakurai and Kalley Dunn

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In this episode, I interview the dynamic duo at AmFund about creating amazing donor and member experiences:

  1. Set expectations through clear communication
  2. Sharing the "why" and the mission makes membership and giving meaningful
  3. When donors feel included in the successes it gives their donations value
  4. Ask donors why they give and what success looks like for them
  5. Find ways to emotionally connect with your donors to deepen relationships

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Facebook:  https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com

Aug 23 2021

27mins

Play

74: 7 Pieces of a Great Guest Experience

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In this episode, I talk about the 7 pieces of providing amazing customer experiences for your clients and customers.

  1. Safety
  2. Service
  3. Urgency
  4. Execution
  5. Memories
  6. Expectation
  7. Inclusiveness

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Facebook:  https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com

Aug 16 2021

19mins

Play

73: Leadership and Employee Experience In Remote Site Operations With Peter Roles

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In this episode, I talk to Peter Roles of 4xi Consulting about the challenges of employee engagement and delivering quality in remote locations.

  1. Staff in a remote location are looking for a satisfying meal, comfortable lodging, and clean uniforms to help fuel their work.
  2. Leveraging technology in the field is a fantastic way to keep teams connected to their families - which is important to their overall mindset
  3. Supply chain is crucial to delivering services within the remote site environment
  4. Even the smallest special events can motivate employees
  5. Community connectivity matters to ensure you mesh well in the local environment

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Facebook:  https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com

Aug 06 2021

29mins

Play

72: Fueling Trust and Relationships Through Communication

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In this episode, I talk about the importance of communication in today's service environment.

1.  Great communication is needed both with your teams and your guests, clients, and consumers.

2.  With so many people being cooped up for so long during the pandemic, people have forgotten how to relate to one another

3.  The fundamentals of body language, positivity, and relationship building will continue to help you build trust and loyalty.

It's time for the great service comeback!

Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants.  He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement.  Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.

Tony Johnson Customer Service Expert | Author | Trainer | Speaker

Check out my FREE Resources and Training Tools:

Web: https://www.igniteyourservice.com/

YouTube: https://www.youtube.com/c/RecipeforserviceNet

Twitter:  https://twitter.com/ServiceRecipe

Instagram: https://www.instagram.com/recipeforservice/

Tik Tok:  https://vm.tiktok.com/owrTbL/

Facebook:  https://www.facebook.com/tonyjohnsoncx/

Music: http://www.bensound.com

Jul 30 2021

17mins

Play

iTunes Ratings

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Great Tips & Advice I’m Customer Service

By Customeriseverything1 - Nov 16 2017
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Tony, from one Expert to another, great content and subject matter to make any customer service representative better in there field !! Keep up the Awesome Work !!

Great customer service training!

By BossKudaBoss - Nov 06 2016
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What I love most about Tony's show is his actionable content. I can build my next meeting quickly after listening to his show! It's fantastic! I subscribed right away not to miss his next show!